Is CardFellow a credit card processor?
No. CardFellow is not a credit card processor or acquirer and we do not provider credit card processing services. We work with reputable merchant service providers that are registered with Visa and MasterCard.
How much does CardFellow cost?
Our services are 100% free. Providers pay us when you select their solution. This allows us to keep our services free for you.
How does CardFellow work?
After you sign up for a free account, a dedicated representative will evaluate your business's credit card processing needs and then present you with multiple cost-saving solutions by showing you the savings and benefits that each one offers.
You select the best solution, and your representative takes care of the paperwork to get your new processing solution up and running.
Your dedicated representative remains for support and customer service along with your new processor.
Please see How it Works for a more detailed explanation.
What if I don't currently accept credit cards?
You don't have to accept credit cards to use our services. We help new and existing business alike.
Why should I use CardFellow?
It's tough to keep this answer short, but in a few words, we will save you time and money while giving you peace of mind.
We work with multiple, leading providers to present you with the best processing solutions. We explain each solution in writing including benefits and savings.
Once you decide upon the best solution we take care of the paperwork to get you set up. After you're processing, we remain for added customer service and support.
What types of solutions will I receive?
We only present you with the least expensive solutions with the clearest pricing models in the form of flat fee and interchange plus.
If you're currently processing credit cards, we may also include a solution from a merchant account consultant that will work with your existing provider to lower you processing costs substantially.
Will there be cancellation fees on any of the solutions that I receive?
No. All of the solutions that you're offered will have a month-to-month agreement without a cancellation fee.
Do I have to accept a solution through CardFellow?
You're under no obligation to accept a solution. However, once you see the savings and benefits that the different solutions offer - you're sure to accept the best one for your business.
Will I receive a ton of sales calls?
No. Prior to accepting a solution only your dedicated CardFellow representative will be contacting you. Once you accept a solution you may be contacted by your new service provider.
We don't share your information with anyone other than the provider whose solution you choose. Our privacy policy outlines our commitment to safeguarding your information.
We also work with merchant account consultants whose backgrounds and professional experience have been meticulously verified by our staff.
Will I know the names of the companies offering each solution?
Your dedicated representative will present you with the details and background of the company behind every processing solution that you're offered.
Are there any restrictions to who can use CardFellow?
There are just a few restrictions to who we can help. If you're in active bankruptcy, have tax liens or are listed on the MATCH list, we won't be able to offer you processing solutions. However, if you're currently processing credit cards, our consultants may be able to lower the rates and fees on your existing account.
We will do our best to find you the best processing solution. The only way to know for sure if we can help you is to sign up and see. You can also contact us to see if we can help.
Did we miss something? Contact us if you have questions not listed here.
© 2009 CardFellow LLC, All Rights Reserved. CardFellow® is a registered trademark of CardFellow LLC