Bank of America Merchant Services
150 North College Street, 15th Floor
Charlotte, North Carolina 28202
Toll Free: 855-833-3614
Bank of America Merchant Services
You’ve heard of Bank of America and may even do your personal banking with them. But should you use Bank of America merchant services for credit card processing at your business? Here’s what you need to know about BofA Merchant Services’ rates and fees, pricing models, reviews, CardFellow’s experience, and more. You can also let other businesses know about your experience by leaving a review.
- The backstory
- What does Bank of America Merchant Services offer?
- Equipment and software
- Is it secure?
- How much does it cost?
- Is there a contract?
- What people think of Bank of America Merchant Services
- CardFellow’s experience
Bank of America's Merchant Services was founded in 2009 by Bank of America Corp. and First Data, one of the largest processors in the country. Merchant services are provided by Bank of America and its representative Banc of America Merchant Services, LLC. You may also see the company referred to as BofA or BofA merchant services. Less commonly, you may see BAMS. (Not to be confused with Bank Associates Merchant Services, which also uses that abbreviation.)
BofA Merchant Services provides card processing, check processing, e-commerce, mobile, and payroll services.
You can take all major credit credits with Bank of America Merchant Services, including Visa, MasterCard, Discover, American Express, Diners’ Club, and JCB. You can also take most debit cards, including PIN-based, and signature-based versions.
If your customers like to pay with checks, you can accept them. Bank of America offers TeleCheck so you can accept checks electronically with either Verification or Warranty. The Verification solution screens checks to minimize the risk of returned checks. The Warranty solution requires authorization, helping reduce fraud. Electronic checks are more secure and reduce trips to the bank, but if you prefer, you can still take paper checks instead of using the electronic check conversion. The Verification and Warranty solutions are both available with paper checks.
Bank of America Merchant Services also offers the Global Gateway e4?, a PCI compliant internet payment gateway that can easily integrate with your website. You can also accept phone or mail order payments.
If you want to take payments on the go, Bank of America offers Mobile Pay. You can use a Mobile Pay app or an internet Mobile Pay System to enter card information and process transactions. Both options feature advanced security to keep data safe and help protect you against fraud. You can also email receipts directly to your customers.
If you need payroll services, Bank of America Merchant Services provides Money Network solutions, offering electronic pay disbursement for your employees. Electronic payment is compliant with all 50 states’ payroll requirements, with cards and checks that are widely accepted.
If you need equipment, Bank of America has several options. For point of sale systems, Bank of America offers a retail solution and a restaurant solution, as well as the Clover POS all-in-one tablet-based system.
The Retail Solution uses a computer with an Intel processor and is designed to replace a cash register. You can accept almost all payment types, manage inventory, track sales, and more. The Retail Solution features touchscreen technology, installation support, and no monthly maintenance fees.
The Restaurant Solution combines a computer and restaurant-specific software to manage specials, sales, employee timekeeping, and more. The Restaurant Solution features an easy menu setup, installation support, and no monthly maintenance fees.
Bank of America Merchant Services offers the Clover Station as a tablet-based point of sale system. The system includes everything you need, including tablet, receipt printer, cash drawer, cables, and printer paper.
Additionally, Bank of America offers several countertop terminals. Features vary by terminal, but may include integrated check readers, built-in printers, LCD touch screens, encryption, USB ports, integrated PIN pads, and more.
Bank of America leases credit card machines, a practice that CardFellow strongly advises against. Read why we suggest that you don’t lease a credit card machine.
Bank of America Merchant Services offers several tools to keep your transactions secure. First Data’s TransArmor uses encryption to protect data. Telecheck Check Guarantee helps protect against fraud and funds lost in check transactions. Fraud FlexDetect helps you detect suspicious activity, helpful for card-not-present payments.
Bank of America publishes rates based on monthly volume, as follows:
$0.00 - $4,999.99 - 2.50% + $0.20
$5,000.00 - $9,999.99 - 2.30% + $0.20
$10,000.00 - $24,999.99 - 2.05% + $0.20
$25,000.00 and up - 1.89% + $0.20
Rates shown are for swiped transactions. An additional 1.1% rate will apply to non-swiped volume.
Bank of America Merchant Services' website states that American Express card rates range from 2.30% - 3.50% + $0.00 - $0.15 and vary by merchant. An additional 0.40% rate will apply to certain cards.
Additional rates and fees may apply. Be aware that Bank of America Merchant Services uses several different types of pricing, and what you pay can vary wildly from published rates. See CardFellow’s experience with Bank of America at the bottom of this review for more information.
Yup. Bank of America Merchant Services contracts are 3 years and auto-renew every year if not cancelled. Early termination fees up to $500 may apply if you cancel before the end of the 3 year term. Be sure to read any contract carefully before signing up.
It can be hard to get an accurate idea of Bank of America Merchant Services’ reputation because reviews often don’t distinguish between consumer services for Bank of America and the Merchant Services division. Bank of America Merchant Services is not separately accredited with the Better Business Bureau and does not have a profile with the BBB.
There are currently 5 negative reports for Bank of America Merchant Services in Ripoff Report's directory. Complaints allege hidden fees, high fees, and deceptive sales practices.
Bank of America is one of the largest banking institutions in the world, so we have reviewed quite a few statements, applications, and quotes provided by businesses currently using Bank of America’s Merchant Services.
Bank of America follows the same path as many of the large banks. It offers some very competitive pricing, but it also offers some very poor pricing. The majority of what we see from Bank of America is best described as the latter.
It’s important to keep in mind that all processors set pricing and terms on a per-case basis. CardFellow’s experience with Bank of America Merchant Services is indicative of the company’s culture, not necessarily of what it’s capable of offering. In other words, from what we’ve seen, Bank of America is has the ability to offer competitive pricing, but they would rather not unless forced.
Opaque, costly pricing
Bank of America often uses a form of pricing that we ban in the CardFellow marketplace due to its opacity and expense. The pricing model used is a generally referred to as a form of bundled surcharging, which means that Bank of America doesn’t allow you to see the real cost of a transaction, or even get enough information to calculate how much of a surcharge Bank of America is charging on transactions. I’ll explain in more detail and provide examples below.
What bundled surcharging means
The type of pricing that Bank of America often uses is referred to as bundled surcharging because of how interchange fees are paid behind the scenes and you’re billed using a base rate plus a series of surcharges based on interchange. The pricing model functions somewhat like tiered pricing, but we use the term bundled in place of tiered because of the sheer number of surcharge categories used and how the surcharge amount is completely concealed.
For example, the Bank of America Merchant Services statement below was provided to CardFellow by a business that later chose a processor through our marketplace and reduced costs by about 45%.
Bundled surcharging begins with a base rate, referred to as a qualified rate. The qualified rate is the lowest possible rate that you’ll pay. In the statement below, the qualified rate is highlighted and set at 0.0179, or 1.79%.
In this statement, Bank of America lists the sales amount that was processed ($13,632.89) and indeed 1.79% of $13,632.89 is $244.03, which is what the business was charged in this line. The qualified rate often looks competitive. It’s supposed to, because it’s a decoy. The processor makes its real money from surcharges imposed in addition to the qualified rate. The image below is a snippet taken from the same statement as above. Only this snippet shows the various surcharges that Bank or America charged on top of the qualified rate.
In this snippet, you’ll notice that Bank of America displays the name of the surcharge category (which is based on the actual interchange category), the number of transactions, and the surcharge fee, which is highlighted. However, unlike what is shown with the qualified rate charge, the sales amount the surcharge is based on is conveniently omitted.
There absolutely no possible way a business can calculate the amount of the surcharge without knowing the sales volume used as a driver for the fee. That is why this form of pricing is completely opaque, expensive, and not remotely in a business’s best interest.
Specifically, Bank of America refers to its own fees as interchange or assessment charges. This is an issue because interchange and assessments are components of cost that are beyond a processor’s control. They’re the same for all processors. Implying that their own fees are the same as or part of interchange and assessments misleads business into thinking that there’s nothing that can be done to lower them, which is not true.
For example, the snippet below is taken from a Bank of America statement provided by another business that later used CardFellow’s service to find a more competitive processor, one that labeled interchange correctly on statements.
As you can see, Bank of America refers to the total of its own surcharges as “TOTAL INTERCHANGE.” This is completely inaccurate. Bank of America uses interchange to determine which transactions it will surcharge and by how much, but the relationship between its surcharges and interchange stop there. A more transparent, accurate label for this fee total would be “BANK OF AMERICA SURCHARGE TOTAL.”
Leases. Expensive, predatory leases
Bank of America Merchant Services is well known to us for pushing equipment leases on unsuspecting businesses. We have several articles here at CardFellow that outline why you should never lease processing equipment. One of our recent articles even outlines how Northern Leasing is currently being sued in federal court for racketeering.
Nevertheless, Bank of America continues to sell equipment leases through its affiliate, First Data Global Leasing.
The snippet below was taken from a Bank of America lease application provided to us by a business that was very happy to have found CardFellow and at our recommendation avoided paying Bank of America $1,581 for a piece of equipment that they could purchase for $300.
As you can see from the snippet, the term of the lease is 48 months at a cost of $32.94 a month. The term of the lease leaves the business paying five times what the machine is worth.
The bottom line is that while Bank of America Merchant Services may have the ability to offer competitive pricing, we rarely see that happen. With expensive and opaque pricing, misleading statements, and the continued use of expensive equipment leases, Bank of America Merchants services is often a costly choice for businesses.
Have you used Bank of America Merchant Services? Leave a review!
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
Bank of America Merchant Services Web Reviews
Worst customer service ever!!
Posted By: Unhappy soon-to-be-EX customer on 11/07/17
Suffice it to say, my interaction with every single BofA Merchant Services rep was unpleasant and a waste of countless hours of time!! I was placed on hold repeatedly, hung up on, given misinformation, etc. After 30 plus years asa customer, I am leaving BofA and Merchant Services as quickly as possible. I am quite frankly appalled and horrified that there is such poor standards of customer service.
WORST EXPERIENCE EVER
Posted By: Michelle Pickering on 11/02/17
CRIMINALS at BAMS will not tell you that the merchant services are NOT with Bank of America. The sales rep does NOT EVER tell you there is a SECOND contract for FOUR years in addition to the 3 year BAMS contract. It is a purposely unethical method of leaving out important information that they profit VERY well from. You get a demand for equipment insurance from First Data which Is when you initially find out you are involved contractually with another company.
And if there is ever a problem with your surprise annual fee to BOTH BAMS and First Data that you are never given notice of (my rep said there was a $50 annual fee in June which turned out to be a $100 fee in November, but there is a $50 fee from First Data too), you get a $50 collection fee immediately, the bank NSF fee PLUS another NSF from the 3rd party payment processing company you didn’t know you were using. A total of $110 in fees in case your account is low and you are not prepared for a surprise $100 deduction which is taken out with your processing fees, but with no breakdown given until your statement comes a week or two AFTER the deduction.
I could write an entire book of additional confusing fees by BAMS, My deposits were held one day for about $400 last December. When I called I was on hold to speak with collections for at least 30 minutes several times, to be hung up on by an unbelievably rude rep that refused to explain what the fees were for, and when I finally was given a breakdown of what I supposedly owed 3 calls later, there was still $140 that was never accounted for or returned to me. The BAMS representatives have a very hard time reaching their own collections department, so unless you have a minimum of two hours to spend on the phone (I’m NOT exaggerating), you will get nothing resolved.
Please do not EVER sign anything that you cannot have a hard copy of on the spot. They have this pin pad they have you sign and they only show you what they want you to see. Don’t do it!! My fault, after banking with B of A for 25 years I thought I knew what I was dealing with.
Ripping off the merchant w hidden 4 year leasing fees
Posted By: DongChoon Lee on 07/27/17
I cancelled the Bank of America services in July 2015.
My business had financial difficulties and I closed my business in Jan 2017.
Bank of America was charging me $38.49 every month from Feb 2015 till July 2017 which is now $1,293.19.
Sales rep didn\’t explain to me that I will be charged for the machine for 4 years even though I cancelled the service in July 2015, and returned the machine.
They are telling me that I still owe them 17 more months leasing fees $654.33.
They are saying i have to talk to First Data and First Data is saying I have to talk to BOA.
BOA is ripping off merchants with this fraudulent process.
Terrible Service - Even Worse Customer Service
Posted By: RR on 11/17/16
Awful! No other way to describe – Sales person sold me a service I didn’t need, by telling me I would get free business banking for the length of the agreement – this was sold to me via a telephone call – afterwards I confirmed everything we discussed in an email. I was not charged banking fees for 6 months. After that – I was being charged fees – I spent numerous hours calling BOA to get fees waived. Got fees waived for another 6 months and then went thru the process yet again. No one was able to track down the sales person who sold me the service (I had all her contact info including her cell number) – then just last month I was charged a $120 annual fee for the merchant services (which I never used btw)! I called BOA yet again – bounced around a few people and pretty much begged them at this point to just cancel my service, refund the $120 and waive early termination fees. I got one person willing to waive $120 annual fee, but if they were going to terminate the agreement the termination fee was going to be $150. I asked for a supervisor and got a woman who pretended to care about me – who acknowledged that the person who sold me the service was misleading – and all she was willing to do was waive the termination fee – not the $120 annual fee. I asked her if she felt that was fair being I had NEVER used the service – and she was just rude and said that’s all she could do. When I told her should could do more, but is choosing not to – she became even more rude.
When I told her that BOA will lose all my business (have bank accounts with them for 10 years) – she indicated she didn’t care since they were 2 separate entities.
This was absolutely one of the worst customer service experiences I have ever had – that lasted about 18 months with their unwillingness to honor what they offered.
I plan to close my BOA accounts and never use them again for anything.
Posted By: T N Dinh on 11/04/16
Do NOT do business with Bank of America merchant services. When you sign up with them, they will tell you that your fees will be less than 2%. However, they have a LOT of hidden fees. Even when you ask them directly about the fees, they don’t give you a clear answer. They tell you that many of the fees will vary. Then they tell you that the fees are not hidden because it’s written in the fine print of your contract. As an example, the last transaction I ran with them before cancelling was for $650. They charged me $65 in fees for the one transaction. There are a ton of other merchant services available. Avoid Bank of America merchant services at all costs! I am not the only one that feels the same way. Just do a search for their online reviews. Nearly every review is negative – see for yourself.
Stay away from BofA
Posted By: Lynn Gadon on 09/28/16
BofA promised a certain rate and didn’t keep their word. They sneak in fees and raise the rates and won’t honor their word. They added in a Transarmour fee of $19.95 per month without approval. Total scam and one can never contact anyone to help. I have gone to the branch in Santa Barbara to be told they don’t have anything to do with merchant services. Stay away.
Expensive and Hard to Reach
Posted By: Gabriel on 11/28/15
I used BoA Merchant Services as my card processor for my salon for the past 4.5 years, mainly because that’s who we used at our previous location. Quite honestly I wasn’t very pleased with BoA’s approach to setting me up with an appropriate plan given the needs of my small business. The tiered plan we offered was ultimately a more expensive route given our monthly average ticket value and sales volume and was riddled with a ton of charges that made it nearly impossible to understand what I was paying for. Furthermore we were only limited to accepting Visa and MC. What I hated the most about dealing with BoA was the difficulty of trying to reach them for my concerns. Whenever I would call I’d be on hold for more than half an hour at the very minimum.
I’ve since moved onto a different processor with more transparent fees and superior communication and am very happy with them. There are much better processors out there, so my advice is to look past BoA and consider another company.