222 W Merchandise Mart Plaza
Chicago, Illinois 60654
As a PayPal company with high-profile clients (including AirBnb, LivingSocial, and Angry Birds) Braintree gets a lot of attention. Is it right for your business? This profile is full of information on Braintree’s rates and fees, services, security, and customer reviews to help you decide.
- The backstory
- What does Braintree do?
- How can I take payments with Braintree?
- Equipment and software
- Security and fraud
- What does Braintree cost?
- Contract, cancellation fees, and your data
- What do people think of Braintree?
Braintree is a payment processor founded in 2007 in Chicago and owned by eBay that provides the ability to accept payments on your website or mobile app. Braintree is available to businesses based in the United States, Canada, Australia, and EU countries, though not all Braintree services are available in all countries. In this profile, services that are available to United States-based businesses are discussed. Availability of services is subject to change at Braintree’s discretion and may become available in other countries over time.
Braintree is a registered ISO and MSP of Wells Fargo Bank.
Braintree offers credit and debit card processing through apps or e-commerce websites. With Braintree card processing, you can take major credit and debit cards (including MasterCard, Visa, American Express, Diners' Club, and JCB), as well as PayPal, Venmo, Apple Pay, Android Pay, and Bitcoin. Accepting PayPal requires a PayPal Business account. Braintree also offers the following services:
Do you need to bill customers on a regular basis, such as for subscription box services or other regular payments? With Braintree, you can set up and accept recurring payments for goods and services offered on a recurring schedule, such as weekly or monthly subscriptions or membership dues.
Buying through Pinterest
Braintree partners with Pinterest to offer buyable pins. As your customers browse Pinterest, they can optionally choose to purchase a pinned item directly from their mobile phone. Braintree stores customer payment information securely in their card vault.
There are two payment method options with Braintree: online through an e-commerce website, or on the go with a mobile device such as a smartphone or tablet.
Take payments online
Braintree provides a payment gateway so you can process transactions directly within your website. Developers can integrate Braintree quickly and easily to begin accepting payments online. Braintree works with many e-commerce platforms, and supports multiple programming languages, including Java, Python, PHP, Ruby, and more.
Take payments with a mobile device
Braintree offers One Touch, a fast mobile checkout available for both Apple and Android operating systems. One Touch requires using a PayPal or Venmo account installed on a smartphone. With One Touch, customers can keep their information ready to pay and won’t need to re-enter their passwords or other information.
In addition to accepting payments, you can also quickly process refunds and voids.
Braintree doesn’t offer equipment leasing or sales. Braintree's services are available for Android and Apple devices. Website processing is available on existing computers with internet connections, and Braintree provides sample code and documentation to help you implement payment gateways.
Braintree provides free PCI compliance validation through partner company Security Metrics, helping you meet all your legal security obligations. The company utilizes tokenization and encryption technologies. Braintree also offers fraud protection by constantly monitoring customer purchasing to identify suspicious transactions.
Additionally, Braintree offers a customer card vault, allowing you to securely store customer card information.
Braintree advertises no monthly fee for processing and charges a per-transaction rate of 2.9% + $0.30. Braintree offers an introductory special where they will cover the fees on your first $50,000 processed.
Volume pricing discounts may be available if you process more than $80,000 per month.
Separate fees apply if you’re using the Braintree payment gateway. For the gateway, Braintree charges a $49 monthly fee and a $0.10 per-transaction fee.
Additional fees may apply, such as chargeback fees and fees for transactions in foreign currencies.
If you accept Bitcoin through Braintree’s Coinbase option, your first $1,000,000 in Coinbase processing is free. After that, 1% conversion fees and $0.15 batch fees may apply.
Getting your money
Funds from MasterCard, Visa, and Discover transactions are generally deposited into your bank account in 2 business days. Funds from American Express transactions are generally deposited in 4 days or less.
Published rates and pricing is subject to change. For the most up-to-date information, we suggest you request a quote directly from Braintree through your CardFellow account. If you don’t have a CardFellow account, you can create one for free to request a Braintree quote specifically for your business.
When searching for a processor, remember that contracts play a role as much as pricing. Braintree boasts no early termination fees, effectively creating month-to-month agreements. Additionally, Braintree offers data portability, meaning that if you leave Braintree for another processor, you can take your customer and transaction data with you.
Contract and cancellation terms can change, so be sure to read your contract carefully.
In the processing world, Braintree is still a young company and doesn’t currently have a lot of reviews online. As of autumn 2015, there are no complaints in the Ripoff Report directory, and no reviews (either positive or negative) on Yelp. Braintree does have information available on the Better Business Bureau website and on their own site.
Braintree at the Better Business Bureau
As of autumn 2015, Braintree is not accredited with the Better Business Bureau, but has an A+ rating, the highest available. Braintree has had 2 complaints lodged with the Better Business Bureau in the past year. One complaint is in the "Billing/Collection Issues" category and the other is in the “Problems with Product/Service” category. The complaints allege that Braintree illegally held funds because of issues with chargebacks, that Braintree closed accounts, and that Braintree refused to answer emails.
One complaint is listed as resolved with assistance from the BBB, the other complaint is listed as “answered.” Answered complaints with the BBB mean that the business that complained didn’t respond to the BBB to state if they were satisfied with the resolution, or they replied but were not satisfied with Braintree’s resolution.
Testimonials from Braintree customers
Braintree has a section of their website dedicated to testimonials. Reviews praise Braintree's seamless integration to existing systems, great customer service, and ease of use. Testimonials include the reviewer's name and business name.
What CardFellow thinks
As of autumn 2015, CardFellow has not had the opportunity to review Braintree billing statements or processing agreements firsthand. We rely on that type of factual information instead of ‘ranking’ processing companies. As we receive more information on Braintree’s processing, we’ll add it to this section.
Are you a current or former Braintree customer? Leave a review and let people know what you think of Braintree!
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
Braintree Web Reviews
A BRUTAL Experience - Avoid If Possible
Posted By: DJ on 08/01/17
Working with Braintree was a f**king nightmare. They approved my account and after a month of integration work (which was not easy) I was ready to go. I launch my product and after a small number of transactions (the exact transactions I told them I did in my application) they froze my account. They then closed the account. This meant I had to contact all my customers who were on a monthly payment plan and work to move them to a new payment method. A terrible company and experience.
Complete and total scam
Posted By: John on 01/05/17
Braintree stole my money and stole my clients and deleted my account without warning even after providing them a ridiculous amount of verification information. I believe they were just trying to steal my information!
Worst customer service, slow response, incompetent staff
Posted By: New customer on 10/05/16
If I could rate less than one star, I would. This company represents the single worst customer service experience I have ever had. They request far more personal documentation than anyone else (citing ‘compliance requirements’), are slow to process, and the staff literally asked for the same things 4-5 times, EVEN when attachments were included and referenced by exact name. We will NEVER do business again.
Good for devels, not so much for others
Posted By: Sean O on 04/20/16
If you’re a tech team, Braintree works great. Robust functionality, lots of customization, lots of options and ways to make things work exactly the way you want. The downside is that Braintree is not particularly helpful if you don’t have that technical team. Trying to get some help changing some merchant data? Good luck getting their support to do it, unless you’re willing to call multiple times until you find someone who will finally agree they can do it and will tell you how. Otherwise they’ll all just say “oh, you can do that through the API”.
Developer-centeric, single rate and fee pricing
Posted By: CardFellow on 03/14/16
Braintree, which is now a PayPal company, is an e-commerce processor that focuses on developers and integration. Like its parent company, Braintree sticks to an ultra-bundled approach to pricing with a single rate and transaction fee.