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  • Reviews new   1 web reviews new   0 verified reviews
  • Number of Employees51-250
  • Number of Customers50001+
  • Acquiring Bank(s)Elavon, U.S. Bank, Wells Fargo
  • Processor(s)First Data, Elavon
  • Company Structure(s)Independent Sales Organization (ISO)

Capital Bankcard
1 Federal Street, 2nd Floor
Boston, Massachusetts 02110

877-788-2836
888-605-6770

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Capital Bankcard

If you’ve looked for information on Capital Bankcard, you might be frustrated to find that the company’s website has very little information about its payment processing services. Not to worry! This Capital Bankcard review and profile will objectively provide you with information on the company’s services, as well as offer unbiased insights about pricing and reputation.


What services does Capital Bankcard provide?

If you want to accept payment cards, whether in-store, ecommerce, mail/phone orders, or while on-the-go, Capital Bankcard can do the processing for you. The company also offers gift/loyalty programs and cash advances.

Credit and Debit Card Processing
Credit? Debit? No problem. Capital Bankcard can get you set up to accept all major brands of credit and debit (though American Express may require separate approval). More payment options means easier sales and Capital Bankcard has plenty of equipment options to help you take cards.

In-Store Processing
Retailers, restaurants, salons, or any businesses tied to a storefront location can benefit from accepting card payments. Whether you take magstripe cards, EMV chip cards, or contactless payments, Capital BankCard offers full featured point-of-sale systems or standard terminals that can get the job done. 

Ecommerce and Mail/Phone Orders
Capital Bankcard offers the popular Authorize.Net gateway for those who need to accept payments online; whether as a means to connect with customers through your website or to facilitate mail/phone orders.

Authorize.net allows customers to purchase items or services easily through your website and integrated shopping cart. It also features a virtual terminal that allows you to key-in transactions on any online computer. A virtual terminal is a great option for call centers and it can also be used to set up scheduled and recurring payments.

Mobile Processing
Are you running a business that keeps you on the run? Mobile processing is a great way to accept card payments whether you are traveling to different tradeshows, delivering goods, or preforming services at various locations. With Capital Bankcard you have options for accepting payments on your smartphone or using a wireless terminal so you can take payments wherever a sale takes you.

Gift/Loyalty Program
Gift cards are great ways to expand the influence of your business and loyalty programs help keep customers coming back. Capital Bankcard offers both options and can personalize the programs to meet your needs. Both programs have tracking features as well, so you can keep an eye on spending habits and record useful customer information.

Merchant Cash Advance
Capital Bankcard offers merchant cash advances for businesses in need of working capital. You can receive up to $150,000 dollars for business expenses. Look before you leap into to a merchant cash advance, though. These offers tend to seem like better deals than they really are and can end up costing you a lot of money.   

Any equipment offers through Capital Bankcard?

Capital Bankcard's website boasts free terminals for anyone who signs up to process with the company. Free terminal offers are sometimes bundled with excessive fees that quickly make up the cost.

If you are interested in equipment with Capital Bankcard, they can provide a variety of options for terminals, wireless terminals, check readers, and more. The equipment is from popular brands like Nurit, Hypercom, Verifone, and others. Features will vary depending on the model chosen.   

Capital Bankcard Rates, Fees, and Contract Terms

Capital Bankcard publishes the following pricing information but keep in mind that the use of the word “Qualified” suggests that the company is using a tiered pricing model. Not every transaction will qualify for these listed rates.

Swiped/Retail Rates
Qualified credit: 1.54%
Qualified debit: 0.95%
Per-transaction fee: $0.10 - $0.15
Debit PIN entry: $0.25

Keyed and internet rates
Qualified credit: 1.85%
Qualified debit: 1.60%
Per-transaction fee: $0.10 - $0.15
Optional gateway fee: $12

Capital Bankcard also states in its FAQ section that it typically has a 3 year contract term, but information about fees is not published.

If you are interested in getting fully disclosed pricing information, request a Capital Bankcard quote through CardFellow. Our free service allows you to receive and compare pricing from any processors you choose, without the hassle of sales representatives. Sign up here!

Capital Bankcard Reviews and Online Reputation

There aren’t an overwhelming number of bad reviews for Capital Bankcard, but the main complaint seems to be deceptive bait-and-switch sale practices.

Yelp Reviews
There are 8 glowing reviews on Yelp listed under Capital Bankcard at a California location. All of them are 5 stars, they say an employee named Matt is the best, the company has great rates, no cancellation fees, no contracts, no service fees, and…wait, all of these reviews are posted around the same time frame, mention Matt personally, and one of them thinks they are using Capital One as a processor. Maybe we should disregard these and look into what the others have to say.

Reviews at the BBB
Checking the Better Business Bureau is always a good place to start, Capital Bankcard has been accredited with the BBB since 2011 and currently has an A rating. There have been 16 complaints closed in the last 3 years. This is a relatively modest number of complaints. Reviewers complain of not getting the rates they were promised, being charged fees they weren't told about, pushy and deceptive representatives, and difficulty cancelling accounts. Unauthorized debits and held funds are also reported.

Capital Bankcard has 8 total reviews with the BBB as well; 7 are negative and 1 is positive. The positive review claims great service with Capital Bankcard (in case you were curious, it mentions nothing about Matt). The negative reviews claim problems with equipment, hidden fees, bad customer service, and account errors. The company did make an effort to respond to most of the reviews.

Ripoff Report Reviews
Ripoff Report has 7 complaints for Capital Bankcard. These reviews also allege that customer service is unreachable when you have an issue. The complaints of aggressive and manipulative sales tactics are also echoed by the reviewers here.

Final Thoughts
It’s important to remember that this is a small sample of the clients that Capital Bankcard serves. The company states on its website that it is working with over 80,000 different businesses. The truth is that sales tactics will vary with the representative you get, as does pricing depending on your business needs; if something seems too good to be true, it’s a good idea to take a closer look and make sure you know what you are getting into.

If you have an experience with this company and would like to share, leave a Capital Bankcard review here!

 

VERIFIED REVIEWS

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Capital Bankcard has not received any verified reviews.

Web Reviews

Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.

Capital Bankcard Web Reviews

Outside sales for Cayan (formally, Merchant Warehouse)

new   Posted By: CardFellow on 03/14/16

Capital Bankcard is affiliate with the processor Cayan, which is formally known as Merchant Warehouse. Capital Bankcard is the outside sales channel for Cayan.

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