Century Business Solutions
20 Pacifica, Suite 1450
Irvine, California 92618
Century Business Solutions
Century Business Solutions claims it differs from other processors because it is also a software developer. Along with standard payment processing services, the company focuses on providing software solutions for things like invoices and back office work. Would these services be beneficial to your business? To help you find the right processor, this Century Business Solutions review and profile will explore the services provided and give an objective perspective on the company’s reputation.
- What processing services does Century offer?
- How can Century’s software benefit my business?
- Century Business Solutions Rates and Fees
- Century Business Solutions Reviews and Online Reputation
With Century Business Solutions you can process card payments and checks whether at point-of sale, online, mail/phone order, or on-the-go with mobile processing. Gift and loyalty card programs are also available.
Credit? Debit? No problem. Century can process all major brands of credit and debit cards as well as gift cards. This helps ensure you don’t miss out on sales for lack of payment options.
Processing checks electronically helps secure them while eliminating trips to the bank. Century has options for converting checks that allows you to use a virtual terminal on your computer, or your company’s own website. The virtual terminal uses VeriCheck, allowing you to put in the customer’s payment information and process the transaction. If you want to use your own website, Century can create a hosted, encrypted, online form to be integrated with it.
Century does not offer much in the way of equipment, allowing you the freedom to choose from compatible options. If you are interested in a point-of-sale system, Century offers its eBizCharge virtual terminal and gateway paired with SmartWerks. SmartWerks is a cloud-based point-of-sale system that works on mobile and desktop devices. Along with processing transactions, you are able to view inventory statistics, track employees, gain insight into customer spending habits, and more.
Online and Ecommerce
Having an online business means you can be open 24/7 and your customers can reach you anywhere they have internet. If you would like to be able to accept payments online, Century Business Solutions offers a payment gateway that is compatible with a variety of e-commerce platforms. The eBizCharge payment gateway is PCI compliant and utilizes encryption technology to ensure security in online purchases.
Century Business Solutions gateway integrates with many popular shopping carts and existing e-commerce platforms, including Magento, Volusion, WooCommerce, ZenCart, and many others. It is also compatible with many different accounting systems.
If you accept payments through the mail or over the phone, a virtual terminal can help you securely process them. The previously mentioned eBizCharge is both a payment gateway and virtual terminal. Using eBizCharge you can process payments, set up recurring payments, and use encryption and tokenization technology for added security.
Not everyone does business in a store; if you travel to tradeshows, provide in-home services, work in transportation, or do anything else that keeps you moving, mobile processing can be a great convenience. Century Business Solutions offers PaySaber products that can be paired with smartphones or tablets to card payments.
Another option is the eBizCharge app. Compatible with iOS or Android, it allows you to accept and monitor transactions while on the go.
Gift Cards and Loyalty Programs
Allow existing customers to expand your clientele by offering gift cards, and then keep them coming back by offering rewards from a customized loyalty program. Century Business Solutions offers a gift and loyalty card program to interested clients. Both physical cards and digital cards for smartphones are available. Gift and loyalty programs can integrate with many POS systems, allowing easy management.
Century Business solutions markets the fact that it can integrate payment processing into your existing accounting or ERP system. This means less time wasted doing double data entry, reconciling invoices, and balancing your ledger. It can also help to reduce the cost of processing business-type credit cards and government purchasing cards.
While Century does not publish rates on its website, the company does advertise no long-term contracts, and claims no installation fees, upgrade fees, or support fees. Pricing can vary from business to business depending on the services needed, but you can get a quote to find out how much your business would be charged.
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For a company that has been in business over a decade, Century Business Solutions seems to have a fairly clean slate. The Better Business Bureau gives Century an A+ rating and there is only 1 complaint from the last 3 years. The complaint resulted from confusion regarding an account that was supposed to be closed, yet continued to be billed. Apparently the client did not realize that by keeping their Authorize.net account open through Century Business Solutions they would continue to get charged for a PCI fee and use of Century’s software. Century agreed to refund the client for the alleged extra charges.
A search on Ripoff Report for Century Business Solutions will locate 19 complaints, but don’t be misled. Only 1 of the reviews is for the processor, the rest are associated with other companies that share the name. The complaint targeted at Century sounds similar to the one at the BBB. It alleges that the company extracted over $500 from the client’s account over the course of 2 ½ years after the service was supposedly cancelled. It is unknown if this complaint was ever resolved, but the client states that attempts at dealing with customer service proved frustrating and unhelpful.
Another place people go to vent is Yelp, but surprisingly 3 out of the 4 reviews are very positive. The reviewers compliment Century’s customer service and support, helpful software and gateway, as well as the low pricing. The negative review claims the exact opposite, but it is followed by a company response that is nearly twice the review’s length. Century’s response gives its side of the story, but also offers help and suggestions for how the complaint can be remedied.
As with pricing, experience with a processor can vary from business to business. If you have worked with this company, tell us your story! Leave a Century Business Solutions Review here!
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