CPN (formerly Capital Processing Network)
5410 E High St. Suite 350
Phoenix, Arizona 85054
CPN is a payment processor that was founded in 2006 under the name Capital Processing Network, LLC. We can only speculate as to why the company changed its name, but this CPN review and profile will give you solid up-to-date and unbiased information regarding the services it provides and what people are saying about it. Complete with helpful industry insights, this review aims to help you find the right processor for your business.
- What payment processing services does CPN provide?
- What about equipment?
- Are there any security benefits?
- CPN Rates and Fees
- CPN Reviews and Online Reputation
Whether you take payments in-store, online, or on-the-go, CPN can do the processing. Other services include gift cards and merchant cash advances.
Stop saying goodbye to sales with “Sorry, we don’t accept that here.” Whether you plan on using a full featured point-of-sale system or a traditional terminal, CPN allows you to process all major brands of credit and debit cards (though American Express might require separate approval). CPN also has equipment to support swiped card, EMV/smartcards, and contactless payments, ensuring you have plenty of payment options for your customers.
Ecommerce and Mail/Phone Orders
CPN offers a payment gateway and virtual terminal, but what does that mean? Essentially, it means you can accept payments through any online computer whether you are keying it in yourself or a customer half way around the world is using your website.
Interested in creating a store that never closes and can be accessed from virtually any location? Ecommerce might be calling you. CPN offers a PCI compliant payment gateway that can integrate with your company’s website and allow you to accept payments. Shopping cart integration is also a feature.
Using a virtual terminal allows you to transform any online computer into a payment taking machine. With CPN’s virtual terminal you can key-in transactions or attach a USB terminal and accept swiped transactions as well. A virtual terminal is an excellent option for those who accept mail/phone orders.
With mobile payments you can chase your next sale both figuratively and literally if you want to. CPN offers PivotalMobile, a small card reader that can attach to Apple, Blackberry, or Android smartphones. The app will allow you to take payments on your phone anywhere you get a signal. Mobile payment is a helpful tool for anyone who travels with their business, whether it’s making pizza deliveries or selling your goods at fairs.
If you are interested in gift cards for your customers, CPN has a program that can provide them as well as displays and other amenities. Offering gift cards is a great way to increase the influence of your business while gaining insights into spending habits and trends through reporting features.
Merchant Cash Advances
If you need working capital fast, CPN can provide it through a merchant cash advance. However, we do advise exploring other options before taking one. They might seem like a good idea but are really very expensive methods of investing in your business.
Credit card terminals, wireless terminals, PIN pads, contactless readers, and check scanners are all offered through CPN for lease or sale. While CPN recommends leasing (claiming that it is better than purchasing because you can get customer support and replacements if something breaks or becomes obsolete), we highly advise against leasing as it leads to overpaying for equipment and binding contracts. For more information, read this article on leasing credit card machiness.
CPN has dedicated a page that details the requirements for PCI compliance, including building and maintaining a secure network, protecting cardholder data, regularly testing networks, and how to find a Qualified Security Assessor (QSA) for your PCI Validation.
The company also offers First Data’s TransArmor for tokenizing credit card and card holder information. The tool will transform vulnerable information into an indecipherable code. You can use this code in your system just like you would with the actual data, but it is rendered useless to hackers and those that would use it for fraud.
CPN claims that it can get you lower rates by lowering risk, but does not publish rate and fee information on its website. This is often because pricing will vary from business to business depending on needs. If you would like to get fully disclosed pricing information, request a CPN quote through CardFellow. Our free service allows you to privately compare processors’ pricing and find the best option. Sign up here!
Due to the name change we mentioned in the intro, CPN and Capital Processing Network both have profiles with the Better Business Bureau that are worth mentioning. Currently, CPN is not accredited, with a C rating and only 1 complaint to examine. It states that CPN was unresponsive to getting the client a new credit card machine when theirs was out of service. The complaint alleges that CPN claimed the credit card machine would need to be updated, but they never sent a new machine. The reviewer states that customer service was extremely unhelpful and at one point put the client on hold and hung up. The company never responded to this complaint.
Under the previous name of Capital Processing Network, the company is accredited with an A rating but has had 26 complaints closed in the past 3 years and out of 21 reviews, 18 are negative. Complaints against Capital Processing Network allege high pressure sales tactics and arrogant sales representatives, misleading tactics, failure to deposit funds, and undisclosed fees. The resolved billing issues usually resulted in refunds from the company. The 3 positive reviews claimed that they saved money and experienced helpful customer service.
Other reviews on Yelp and Ripoff Report are under the original company name. They are largely negative but associated with telemarketers more than CPN’s service. Some reviews reference an article by CBS’s channel 5 in May of 2012. The article insinuates that CPN hired ex-cons for their telemarketing and was giving them access to personal information. This may have prompted the company to change aliases and create another BBB listing.
Do you have any experience working with CPN? We want to hear from you! Leave a CPN review here and help others with their search!
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Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
CPN (formerly Capital Processing Network) Web Reviews
Misleading/Dishonest telemarketing calls.
Posted By: Publishing CEO on 08/10/16
CPN telemarketers consistently leave voicemail messages saying they need to discuss reducing clearing rates, apparent risk issues with my merchant account, and other misleading messages to suggest that you must return their calls. All lies. They have no way of knowing any details about this account, but apparently are trained to say dishonest and misleading statements to get decision makers to respond. If this isn’t illegal, it should be. I would never do business with a company that condones this fraudulent sales/marketing practice.
Posted By: Brandon on 07/12/16
CPN has to be one of the shadiest middle men out there. They will randomly raise your rates and add “Value Added” services to your statement. The latest one that they added for me this month is Pivotal One for $9.95 a month. Stay away at all costs. I’ll be looking for a more reputable company though CardFellow.
A Pivotal Payments Company
Posted By: CardFellow on 03/14/16
Capital Processing Network was acquired by Pivotal Payments in March of 2014. After the acquisition Pivotal Payments rebranded the company as “CPN.” The businesses practices of Pivotal Payments have been less than exemplary over the years, so there’s no reason why we should expect anything different from CPN.