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Due
201 Cowper Street
Palo Alto, California 94301

866-383-1374

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Due Review 2017

Relatively new to the payment processing world, Due.com or Due Payments (but often just Due) was founded in 2015 as an electronic invoicing platform geared toward freelancers and small businesses. From there, the company expanded to offer payment options including credit card processing, check processing, and digital wallet services, but is not currently a registered ISO or reseller of processing services. We’ll explain what that means in this review, along with offering details on rates and fees, services, Due reviews, and more.


Due.com

Due Rates and Fees

Due Payments charges a flat 2.7% transaction fee for credit card processing, stating no setup fees. This puts it slightly lower than other flat online payment options like Stripe and PayPal online payments (2.9% + 30 cents.) Due claims that this rate applies to all transactions, including foreign payments and that there are no hidden fees. However, be aware that fees may apply in the event of a chargeback.

Custom rates may be available for businesses that process $250,000 or more per month.

Note that other fees for premium versions of Due’s invoicing software may apply. The company offers a free version and paid versions that include additional features.

Related Article: What You Need to Know About Flat Rate Credit Card Processing.


Due’s Services

So what do those costs get you? Due has several services, including credit and debit card processing, gift card processing, fraud prevention and chargeback protection, automatic deposit options, and reporting. Unfortunately, the company’s website doesn’t provide a lot of details when it comes to card processing, but a representative from Due tells us that the company works with Vantiv, WePay, and others for backend processing.

Due has an introduction video that provides a quick overview of services:

Due states that it offers both online and offline payment services, but doesn’t give details on equipment, gateways, or much else for the specifics. It also doesn’t offer details about gift card processing, so it’s unclear if Due’s systems accept multiple types of gift cards or if you’ll need to purchase cards directly from Due or a partner. Due allows for recurring billing, which can be enabled or disabled through your dashboard.

Due suggests its services are ideal for small businesses and freelancers that experience frustrating problems getting paid, such as slow paying clients, clients that refuse to work with businesses that don’t accept credit cards, and those with small customer bases. Due also states that its services can help you streamline your workflow to cut down on time spent on non-revenue tasks.

Automatic deposit options may be available for qualified businesses that use Due Payments. Automatic deposits generally occur 1-2 business days after batch settlement, though transactions completed by 6PM eastern time may be deposited the next day. If you use PayPal to receive payments instead, you’ll need to transfer money from your PayPal account and may have a longer deposit timeframe before your money is available.

Due is Not (Yet) a Registered ISO

Registered independent sales organizations (ISOs) are companies that sell processing services, are sponsored by a bank, and are registered with the card companies. According to a representative for Due, the company is in the process of registration as an ISO. You can still take payments securely through a company that isn’t a registered ISO, but in some cases there may be more parties you’ll work with.

Invoicing with Due

Since it started as a platform for invoicing, Due offers many options in that area. A time tracking feature lets you easily track billable hours, while the online estimate and invoice can be customized to match your branding. A choice of templates and colors lets you match your business’ look and feel, and drag-and-drop options for logos streamline the design process. You can send invoices in PDF format or by email and add personalized messages.

You can also accept credit cards online by invoicing clients, which Due claims results in faster payments than accepting checks by mail. Due integrates with Stripe and PayPal in addition to offering bitcoin acceptance. You can also set up recurring invoices for subscription charges and send automatic reminders or confirmation emails when payments are made, apply discounts, set tax rates, invoice simultaneously for multiple contracts, take partial payments, and more.

A simple-to-use dashboard shows your invoice history, invoices sent and received, and more.

Related Article: How to Get Paid Using Electronic Invoices.


Integrations with Due

Due integrates seamlessly with many project management, accounting, and payment services and software, including:

  • Stripe
  • PayPal
  • Vantiv
  • Wave
  • BaseCamp

This list is not exhaustive – if you’re curious about a particular integration, be sure to check before using Due.

Security and Fraud

Due is PCI compliant with Level 1 certification. The company utilizes two-factor authentication, encryption, and tokenization for additional security. Due helps you achieve PCI compliance for your business by not storing sensitive cardholder data on your devices. Get more info about PCI compliance.

Due will assist with chargebacks by submitted evidence to your customer’s bank if you submit documentation of the sale’s legitimacy within 15 days after a dispute has been initiated. Evidence includes receipts with signatures, customer acceptance of your refund policy, explanation for why a refund isn’t justified, proof of shipping, proof of service, and other customer communication.

Reporting

Real-time reporting lets you easily track your business. You can see projects, billable hours, clients, invoices and payments, and more. Data can be presented in graphs or calendars, giving you an at-a-glance look at trends and outstanding projects or invoices.

Due Reviews

Due reviews are more scarce than with some other companies, likely partially because of the company’s young age. Due.com is not currently accredited with the Better Business Bureau, and no reviews come up on typical sites like Yelp, Ripoff Report, or Google reviews. However, Consumer Affairs and G2Crowd both include some customer testimonials, all positive.

Due on Consumer Affairs

Due is “Consumer Affairs accredited” and currently has a 5-star rating from five reviews, but the reviews primarily focus on Due’s invoicing services, and not payment processing specifically.

Consumer Affairs Due

Reviewers praise the ease of use, client time tracking features, and simple bookkeeping.

Due at G2Crowd

G2Crowd only has 2 available Due reviews, though those reviews each give the company a 5-star rating. The reviewers state that the invoicing system saved time, solves problems, and is user-friendly.

According to Due

The Due website includes testimonials, but they’re snippets of articles where Due has been featured, not reviews from current or former clients.

With limited customer reviews, it’s more important than ever to hear from small businesses and freelancers that use Due to take payments from clients. If that’s you, help us (and other business owners!) out by leaving a Due review about your experience.

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Due has not received any verified reviews.

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