• Reviews new   2 web reviews new   0 verified reviews
  • Business age 10+ Years
  • Number of Employees251-500
  • Number of Customers10001-50000
  • Acquiring Bank(s)Fifth Third Bank
  • Processor(s)First Data, Vantiv/NPC
  • Company Structure(s)Independent Sales Organization (ISO)

Eliot Management Group
1100 East 6600 South Suite 425
Murray, Utah 84121

Main: 801-933-5581 ext. 1053
Corporate: 800-933-9856
Service: 800-789-8897

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Eliot Management Group, LLC

Eliot Management Group is a payment processing company that has been in business for over 15 years. The company offers the standard line of in-person payment processing services as well as equipment, both exclusive and non-exclusive. Eliot serves throughout the United States and has over 20 locations throughout the nation. In this Eliot Management Group review and profile, we will discuss the services offered and what people are saying about it.

What payment processing services does Eliot offer?

If your business takes place in cyberspace, you might need to look elsewhere. There are no options for virtual terminals or payment gateways here, but you will find your standard solutions to point-of-sale transactions. If you travel a lot and need to take your business on the go, Eliot also has equipment to mobilize your payments.

Credit and Debit Cards
Credit and Debit transactions are a popular payment method with many customers. With Eliot you won’t fear missing a sale due to lack of ability to take cards. Eliot Management Group accepts most major brands of payment cards. PIN-based debit transactions also allow for cash back.

While credit and debit may be popular, being able to accept and process checks is still important for some business types. If that’s you, Eliot offers electronic check conversion and equipment for it. To use it, you scan an image of the check so it can be processed without ever needing to go to the bank.

Gift Cards
Gift cards are a great way for your customers to be able to share your business with others. Eliot Management Group offers a reloadable gift card service for those who are interested.

Cash Advance
Eliot offers a cash advance program if you are in need of working capital. That being said, you should know what you are getting into when you agree to one. Advances usually end up being very expensive, and it is worth looking into other options.

What other services does Eliot offer?

Eliot has the following options to help with data organization and reporting:

First View
Managing your account data and sensitive information can be a challenge. First View allows you to encrypt and store information for your business.

Eliot Insights Essentials
This proprietary dashboard offers a variety of tools to help you with business analytics and tracking your company’s progress. You can also compare your business with competitors, receive weekly or monthly email updates, learn how social media could impact your business, and more.  

What about equipment?

Eliot Management Group does not discuss whether using its exclusive equipment is a must or if you can use your own. The line that they feature is called OCEANO and comes in 3 different versions; the standard version, the mobile version, and the PC version, which is smaller than the standard and allows for contactless transactions. Both the standard and mobile models are EMV capable.

Eliot also offers 1stPayPOS, an all-in-one point-of-sale system that runs off of an iPad. It also comes with a cash drawer, a receipt printer, and a stand. Other available options are a barcode scanner and a kitchen printer.

An alternate solution to the OCEANO mobile is 1stPayMobile, a mobile processor that attaches to a smartphone or tablet to take card payments. 1stPayMobile also allows for capturing electronic signatures, emailing receipts, and looking at reports of your transactions.

Lastly, Eliot offers a couple of different check scanners for those who are interested in processing checks electronically.

Eliot Management Group Rates and Fees 

Many processors don’t post pricing, and Eliot is not an exception. If you want to make sure you get a fully disclosed quote from Eliot Management Group, request one through CardFellow. Our free quote comparison tool allows you to request and review quotes (in private!) to find the best processing solution for your business. Sign up today!

Eliot Management Group Reviews and Online Reputation

Eliot Management Group has been accredited with the Better Business Bureau since early 2015, but the A+ rating the company boasts will make you think twice about the BBB’s standards. Reading through the 122 complaints lodged in the last 3 years, the ones that are viewable, you will notice that the common complaint is flat out lies. The clients filing the complaints do not mince words. According to them, Eliot doesn’t just have dishonest sales tactics; the sales associates will lie to you about what is in the contract, rush you through the process, and then hold you accountable. Many allege being told there was no contract or cancellation fees, others were signed up for leases even after stating specifically they did not want one. 2 of the 9 reviews on the BBB profile claimed positive experiences and good customer service, the other 7 reveal more nightmarish experiences like the ones in the complaints.

The 45 reviews on Ripoff Report echo what was stated in the complaints on the BBB’s site. 2 reviews on Yelp, both 1 star ratings (the lowest it can go), claim similar cautionary stories of being taken advantage of and swindled out of money. There are no reviews on Google about them and the company does not offer testimonials.

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Web Reviews

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Eliot Management Group Web Reviews


new   Posted By: Heavy D on 01/11/18

Pushy salespeople that will lie through their teeth to get a customer then steal all your money. customer service is one person and its not even customer service. No idea how this company is still running and their reps aren’t behind bars.

Opaque and expensive

new   Posted By: CardFellow on 03/08/16

In our experience, Eliot Management Group consistently favors opaque pricing with excessive markups. It doesn’t post any details about its pricing or tactics on its web site, which is often an indicator that it has no set pricing, at least none that it’s willing to disclose.

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