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  • Reviews new   1 web reviews new   0 verified reviews
  • Number of Employees51-250
  • Acquiring Bank(s)U.S. Bank, Wells Fargo
  • Processor(s)First Data, Elavon
  • Company Structure(s)Independent Sales Organization (ISO)

Fidelity Payment Services
422 S. 5th Street
Brooklyn, New York 11211

Sales: 855-794-7348

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Fidelity Payment Services

Fidelity Payment Services is a payment processor that serves businesses across the United States, Canada, and the United Kingdom. Operating since 1996 and located in NY, this business claims to know business for any size, type, or structure of industry. In the mission statement, the company claims not to have lost sight of the importance of helping build its clients, educating them, and seeing each company as a unique opportunity with individual needs. In this Fidelity Payment Services review and profile we will provide information about the range of services offered and discuss whether that mission statement is supported by reputation or just lip service.


What Payment Services are offered through Fidelity?

Fidelity Payment Services has a variety of payment options that include credit and debit card processing, check services, internet processing, mobile processing, gift and loyalty cards, cash advances, rent payment services, and ATMs. Fidelity Payments also boasts next-day funding.

Credit and Debit Card Processing
Fidelity Payment Services provides processing for major credit and debit cards, including Visa, MasterCard, Discover, and more. They have a large spectrum of equipment and software for how these payments are processed which will be discussed below.

Standard Terminal Processing
Standard Terminals, Wireless Terminals, PIN Pads, and Signature Pads are all offered through Fidelity Payment and will be discussed further in the section about equipment.

Internet Processing and Terminal Free Processing
For clients who need to accept payments online, Fidelity Payment Services has a range of options. The company offers its own gateway, FideliPAY, a customizable payment processing solution. Clients can accept credit cards and checks and set up recurring billing. Transactions can also be processed even if received offline, such as by phone or email.

In addition to FideliPAY, the company can set you up with gateways or virtual terminals through Authorize.Net, Charge Anywhere, eProcessing Network, First Data Global, Elavon Internet Secure or Elavon Virtual Merchant, Skipjack, and more. Fidelity also claims to be compatible with almost all shopping carts.

You also have the option of transforming your PC into a terminal, eliminating the need for a standard POS system. Fidelity Payment Services claims it is an authorized reseller of most software with this capability.

Mobile Processing
If you need to accept payments on the go, Fidelity Payment Services offers custom mobile services depending on your needs and devices. Solutions are available for iPhone, Android, and Blackberry smartphones and tablets.

ATMs
Fidelity Payment Services also offers businesses the ability to provide an ATM in store, increasing convenience for customers and minimizing the need to leave to get cash. You will have the option to set the surcharge amount.

Check Services
For clients who want to accept checks, Fidelity Payment Services has several options, including ACH, Check 21, and check guarantee.

ACH
Fidelity Payment Services offers ACH check processing either directly debited by the client with customer authorization, or using a check scanner to convert a paper check into an electronic transaction.

Check21
The Check21 service eliminates the need for trips to the bank to deposit checks. You can scan paper checks with a check scanner and Fidelity Payment Services' processing gateway will process the information and deposit funds directly to your bank account.

Check Guarantee
Fidelity Payment Services also offers a check guarantee designed to provide you with security. Fidelity Payments guarantees the full amount of approved checks if you follow the requirements for acceptance of checks. Checks can be accepted by scanning the check to convert it to an electronic transaction, or by accepting the paper check and calling an authorization number prior to accepting the check.

Gift and Loyalty Cards
If you want to offer gift or loyalty cards, Fidelity Payment Services offers electronic cards to encourage reloading and repeat business. Programs are completely customizable, allowing you to choose the features of a loyalty program and the branding of your cards. You can also include customized receipts, and reporting options to track and manage card information is included.

Cash Advances
Fidelity Payment Services offers cash advances if you need working capital. Funds are offered against future credit card sales in exchange for a lump sum. There is no fixed payment schedule and funds can be used for almost any business expense, including expanding, purchasing inventory or equipment, advertising, and more. If you have been in business for at least 1 year and have a monthly credit card processing volume of at least $2,500 are eligible. Before taking this option, be sure to read our article “Should You Get a Merchant Cash Advance?” for information about possible pitfalls, such as high costs.

Rent Payment Services
For landlords or property managers, Fidelity Payment Services offers Real-ePAY rent payment system. Real-ePAY is a secure, flexible payment solution that allows you to accept payments online at any time. Landlords have access to customized reporting options that integrate with popular accounting software, and tenants have the ability to schedule recurring payments, set rent reminders, and view their payment history. Tenants can pay by credit card, debit card, or checking account by email, phone, fax, or online.

Dynamic Currency Conversion (DCC) and Multi Currency Pricing (MCP)
DCC is a method of offering your consumers the option of paying in their local currency. The exchange rate has a 3% margin, included on the receipt. There is also an “opt out” option if the customer does not want to be charged the international fees.

MCC allows your customer to have an “in country” shopping experience by converting your base currency into theirs.

 

What about equipment and software?

Fidelity Payment Services offers point-of-sale solutions customized to fit your business needs, including hardware, software, and a cash drawer. Systems are PCI compliant, and Fidelity Payment Services offers live training and onsite installation. Systems are available for sale or lease, but it’s generally not a good idea to lease credit card machines.

Fidelity Payment Services also offers a range of processing equipment without a full POS solution. The company offers models from popular brands like First Data, Hypercom, Pax, Verifone, and Nurit.

As for software, Fidelity claims to be a reseller of almost everything that is available and to be compatible with programs like QuickBooks, Sage, and Peachtree.

Does Fidelity offer any security options?

Fidelity Payment Services offers assistance for clients to become PCI compliant. In addition to a FAQ related to compliance, the company has a section of their website dedicated to assisting you. Additionally, the company offers FraudWatch, a fraud protection product to monitor transactions.  

Fidelity Payment Services Rates and Fees

Fidelity Payment Services doesn't publish rate or fee information on their website. Rates will vary depending on details of your business. However, we make it easy to get a fully disclosed quote specific to your business. Sign up for a free CardFellow account to use our one-click quote request tool.

Fidelity Payment Services Review and Online Reputation

Fidelity Payment Services has been accredited with the Better Business Bureau since 2009 and currently has an A+ rating, the highest available. The company has had 2 complaints closed with the BBB in the past 3 years. 1 complaint is in the "Billing/Collection Issues" category, and the other is in the "Problems with Product/Service" category.

The “Billing/Collections” complaint centers around an early termination fee of $295 dollars that the client did not think they owed. The “Problems with Product/Service” complaint alleged improper methods with contracts, but was refuted by Fidelity saying that they had evidence to the contrary.

In addition to the low number of complaints on the BBB's site, Fidelity Payment Services has no complaints with Yelp or Ripoff Report. There are 5 Google reviews, with 4 out of the 5 giving Fidelity five stars. One reviewer left a lengthy comment about having been recommended by someone, making the switch and being very happy. The 1 star review left no comments as to why.

Fidelity Payment Services includes a section of their website dedicated to customer testimonials. Reviews praise the company for seamless transition from other providers, knowledgeable and helpful customer service, smooth processing, and good rates and savings. Testimonials include the reviewer's name, business name, and location. 

 

VERIFIED REVIEWS

Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.

Fidelity Payment Services has not received any verified reviews.

Web Reviews

Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.

Fidelity Payment Services Web Reviews

Emphasis on support and service

new   Posted By: CardFellow on 03/22/16

Fidelity Payment Services puts a lot of emphasis on its service and expertise in addition to transparent pricing. We haven’t had the chance to review many statements from Fidelity Payment Services, which is often a good indicator that its client base is generally satisfied and not shopping for another processor.

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