2912 W 6th Street
Fort Worth, Texas 76107
Main: 888-550-3528 ext. 2002
FlatRatePay is a relatively new company in the processing industry and offers some of the trendy new options for processing, such as an automatic surcharge pricing model. Let’s take a look at the company’s services, pricing, and reviews to see if it makes sense for your business.
- Processing and Equipment
- About the Company
- FlatRatePay Reviews
FlatRatePay is a credit card processing company that offers services on flat rate or automatic surcharge models. You can take major credit cards in-person, online, or on the go.
FlatRatePay supports several brands of equipment, including the Clover family of POS systems and mobile options. You can choose from the portable Clover Mobile, Clover Mini, and Clover Flex, or try the full Clover Station for maximum point of sale functionality. If yu need to take payments on the go, the Clover Go lets you accept magnetic stripe, chip, and contactless card types.
If the Clover products aren’t your thing, FlatRatePay also supports the Poynt terminal, and PAX countertop credit card machines.
FlatRatePay lists starting costs for each machine on its website. If you’d like to compare features and read more about equipment choices, be sure to check out our Equipment Directory.
FlatRatePay offers three different pricing options: FlatRatePay $35 (an automatic surcharge pricing model), FlatRatePay 2.69% (a flat percentage pricing model), and FlatRatePay Online (a flat percentage model for ecommerce transactions.)
With a monthly fee of $35, the FlatRatePay $35 pricing model automatically charges processing fees to your customers. Also referred to as “automatic surcharging,” this method has gained traction with some businesses as they seek to minimize their processing fees. Customers who pay with cash avoid the fees. Note that some customers don’t like charges for using a credit card, so it’s important to gauge customer reaction when implementing a surcharge.
FlatRatePay offers a video explaining more about the FlatRatePay $35 option:
Additionally, it’s important to note that debit cards cannot be surcharged.
Read more about credit card surcharges.
The FlatRatePay 2.69% pricing option is designed to compete with flat rate processing companies like Square. You’ll be charged a flat rate of 2.69% for all swiped transactions, with no monthly fees or other costs.
Read more about flat rate credit card processing.
FlatRatePay Online is similar to FlatRatePay 2.69%, except it caters to ecommerce businesses and there’s a slightly higher fee. Designed to compete with flat rate processing companies like Stripe, it costs 2.99% for all online transactions, with no monthly fees or other costs.
FlatRatePay Online works with Shopify and WooCommerce, as well as custom ecommerce websites.
FlatRatePay is one of those companies with a confusing web of names and relationships. Firstly, FlatRatePay is actually a DBA (another name) of a company called GivePay Commerce. The company’s website also states that it’s a pending registered ISO (independent sales office) of JetPay Merchant Services, which itself is an ISO of Wells Fargo, Synovus, and BMO Harris. Further, GivePay Commerce dba FlatRatePay is also a registered agent for Volt Merchant Solutions and a registered ISO of Deutsche Bank.
Basically, what all this means is that when you sign up for processing with FlatRatePay, you’re going through a few additional companies. That’s not necessarily a bad thing, and FlatRatePay is still the company that sets your pricing and will be your primary contact for customer service.
As a new company, FlatRatePay has virtually no reviews available online. The company doesn’t have a Better Business Bureau profile under either FlatRatePay or GivePay Commerce, nor does it have Google Reviews or Yelp reviews. FlatRatePay does have an official Facebook page with reviews enabled, but there are currently none available.
With so little information, it’s important to hear from current or former FlatRatePay clients. Is that you? Leave a review!
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.