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  • Reviews new   1 web reviews new   0 verified reviews
  • Number of Customers50001+
  • Acquiring Bank(s)Wells Fargo
  • Processor(s)First Data
  • Company Structure(s)Independent Sales Organization (ISO)

Merchant One
524 Arthur Godfrey Road, 3rd Floor
Miami Beach, Florida 33140

Sales: 888-854-0347
Support: 800-910-8375

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Merchant One

Merchant One is a credit card processing company that has been in business since 2002 and is headquartered in Miami Beach, Florida. The company’s website markets a simplified but thorough approach to processing, including training to help get you started and an account manager to make sure things continue to go well. Merchant One caters to all sizes and types of businesses throughout the US. The company currently serves over 100,000 clients and offers deals for those who are in the market to switch processors. In this Merchant One review and profile we will look at the services they provide and reputation they hold.


What payment services does Merchant One offer clients?

Merchant One provides a variety of payment processing services including face-to-face swipe transactions, mail and phone order transactions, eCommerce, and options for wireless or mobile transactions.  

Face-to-Face
With Merchant One, you can accept all major brands of credit cards. Retail accounts are promised benefits including a state of the art terminal, gift and loyalty card programs, text message marketing campaigns, customer management database, check processing services, and 24/7 support.

Mail and phone order
Mail and Telephone (card not present) transactions are offered free account setup, 24 hour support, next day funding, and complete fraud protection.

Ecommerce
Merchant One states that client’s accounts can be easily plugged in to any website and integrate with the checkout system. They offer virtual terminals, a free shopping cart, online account manager, online remote accessibility, gift and loyalty programs, integration support, check processing services, and 24/7 support.

Mobile and Wireless
For those who need the ability to accept payments on the road or in other locations, Merchant One offers mobile processing solutions with wireless credit card terminals or smartphones. Wireless terminal swipe rates start at 0.29%, but be aware that this may not be the fully disclosed price and there could be additional charges.

Wireless terminals also boast complete fraud protection, and next day funding. Mobile benefits include signature capture feature, credit card swiper add-on, printer add-on, and complete back-end office.

Cash Advance
Merchant One offers funding for working capital if your business needs it. Not much information is disclosed except they boast no setup fee or upfront points, no collateral required, bad credit accepted, and claim a quick and easy application process. Keep in mind that merchant cash advances are often expensive.

What kind of equipment or security does Merchant One offer?

Merchant One does not offer information about the equipment or security features it offers. It does state that it offers assistance with PCI compliance, however.

Merchant One Rates and Fees

Other than stating the lowest rate it processes mobile swipe transactions at (0.29%), Merchant One does not offer any further information about rates, or even what mobile transactions that rate applies to. To get a fully disclosed quote from Merchant One, request a quote through CardFellow.

CardFellow allows you to safely request quotes from multiple companies, so that you can avoid being hassled by sales people. There is no charge for using CardFellow, so for more information about who we are and what we do check out our about us section.

Merchant One Reviews and Online Reputation

Merchant One, Inc. has been accredited with the Better Business Bureau since 2010 and currently boasts an A+ rating, the highest available. The company has had 52 complaints closed with the BBB in the past 3 years.

Complaints allege being told there were no contracts or cancellation fees but then being charged to cancel, unauthorized debits, high fees, hidden fees, held funds, and misleading sales practices. 2 negative customer reviews go on to say that they exaggerated how quickly funds would be deposited and generally have crooked, dishonest business practices.

Merchant One has 4 featured reviews on Yelp totaling a 1.0 star rating, the lowest it can go. They all echo the complaints and allegations from the BBB.  Similarly there are nearly 2 pages of complaints on Ripoff Report ranging in dates from 2008 to 2014. 3 more reviews on Google are all 1 star, the lowest rating. Overall, the outcry of the internet seems to be that this company is misleading with its sales tactics and will leave you feeling like you were robbed.

VERIFIED REVIEWS

Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.

Merchant One has not received any verified reviews.

Web Reviews

Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.

Merchant One Web Reviews

Your average provider

new   Posted By: CardFellow on 03/09/16

We used to see many more statements from MerchantOne clients that we have lately. This could be an indication that the company has increased it’s the satisfaction level of its clients base, or its simply not as active in the marketplace as it was a little while back. What we have seen from MerchantOne fits the standard profile of your average merchant services company. It can offer competitive pricing and services to merchants that know to ask for it, and it can lock others into a lengthy contract with less than competitive pricing.

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