4051 Broad Street, Suite 220
San Luis Obispo, California 93401
MINDBODY is designed for kickboxing, pilates, hot yoga, and spa type health and fitness businesses. In addition to a networking app, it also allows for scheduling, searching local deals, and it is a payment processor too. As an international payment processor, it offers a variety of features that cater to mind/body businesses of all sizes, from individual entrepreneurs to fully staffed organizations. In this MINDBODY review and profile, we will take an in depth look at the scope of services it offers and what clients have to say about working with the company.
- What payment processing options are available with MINDBODY?
- What other services does MINDBODY provide?
- Are there any options that help with companies that have staff?
- What kind of reporting does MINDBODY offer?
- MINDBODY Rates and Fees
- MINDBODY Reviews and Online Reputation
MINDBODY serves 42 countries world-wide and allows for payment processing in nearly any form. Whether your clients want to pay in person, online, or set up a recurring payment, MINDBODY has options for you. MINDBODY can accept all major credit card brands.
At a desk
No matter who is visiting your venue or what they have to pay with, presuming it is a valid form of currency, you won’t have to miss a sale. MINDBODY says it has a variety of equipment options for handling cash, checks and payment cards (credit, debit and gift cards).
Mobile (Card Present)
If you travel from place to place, being able to accept mobile payments is a must. By simply attaching a small card swiper to your mobile device (smartphone or tablet), you can take payments anywhere you go.
Mobile (Card Not Present)
It happens, people forget their wallets at home or did not remember their purse while rushing to see you, but if you have their payment information on file it isn’t a problem. MINDBODY has PCI compliant methods of storing your customer’s billing information securely so it can be used when you need it.
Customers can use the MINDBODY app, your own personally branded app, or your personalized online store to purchase both services and products. MINDBODY has various options that can cater to what works for your business.
Buying a membership or a package deal is a great way for regulars to support your business and save a little themselves too. With MINDBODY’s auto-billing features you can offer these services. Deposits will be put in your account 2-3 days after the scheduled payment.
MINDBODY offers an electronic gift card service. It allows your customer to personalize a gift card with an image, a message, and the amount.
Why not reward your clients and encourage loyalty by showing your appreciation for their business? With MINDBODY you can create a system of earning and redeeming points based on purchases or bringing friends.
A promo code can be an effective marketing tool. It offers both incentives for new and existing customers, as well as campaign feedback for your business. Accepting promo codes can allow you to feature your business with deals on websites like Groupon and LivingSocial.
Aside from payment processing options, MINDBODY offers services that can help businesses of all sizes:
Keeping track of client information can be a burden, but MINDBODY has a system for making this more accessible. Not only will you have access to the customer’s profile (including billing information, phone number, email address, birthday, and photo), but you can view schedules and check-ins as well.
Signed Waiver Storage
Waivers are important for a lot of businesses and MINDBODY has a feature to help create, store, and retrieve them. Customers can digitally sign waivers on the spot, and you can store them in their online account documents.
All of MINDBODY’s services can be made mobile using MINDBODY Express. This means you have the ability to take pretty much all aspects of your business with you wherever you go. Whether you want to view reports and analytics of your business, check or rearrange scheduling, process a payment, or connect with a client, you will have access to it through the MINDBODY Express app.
For businesses that are more than a one-person show, or would like to grow into one, MINDBODY offers services to facilitate communication and organization of employee information as well as help with payroll.
Being able to stay connected and informed is an important part of managing staff, especially when you are in different physical locations. MINDBODY allows you and every member of your team to log in to its program for viewing and modifying your schedules and appointments.
Employee Tracking and Payroll
MINDBODY can individually track clock-ins and clock-outs as well as tips and commissions. This can help with motivating staff performance and goals.
You can also run payroll reports and convert the information into ADP, Paychex, or Exact Payroll Services formats.
Along with the fore-mentioned customer tracking and payroll options, MINDBODY also has reporting features for crunching numbers and staying on top of your business’s trajectory. You can keep an eye on trends of revenue and retention, see referral sources, and track what or who is bringing in the most bucks. Other options allow you to analyze sales or memberships, promotions, and more.
While MINDBODY does display its membership pricing, there is much more to the story of what you will be paying. Charges for processing transactions will vary and are likely to be based on a tiered pricing model. Depending on your business, various other fees will apply.
Requesting a quote is an important part of shopping for a processor, and CardFellow’s free service can help you privately receive and compare quotes. To get a fully disclosed quote from MINDBODY, request one at the top of this profile.
If you don’t have a CardFellow account yet, you can sign up for free to use our quote request tool.
MINDBODY was recently accredited with the Better Business Bureau in 2015, and its profile (active since 2005) boasts an A+ rating. The company has had 29 complaints closed within the last 3 years. 4 people have also left negative reviews of the company.
Many of the complaints allege that the software and app are complicated and malfunction, resulting in lost revenue and clients, not being able to retrieve important client information, and sensitive data to be displayed when it should not be. Clients also discuss difficulty being able to cancel, hidden fees, problems with chargebacks, bad customer service, difficulty with switching service options, and hardware that did not work properly. Aside from problems with the app and software, the most common complaint for MINDBODY was about the “30 day free trial” campaign being misleading and costly.
There were no other reviews for MINDBODY on Ripoff Report, Yelp, or Google reviews. The company does display quotes from clients that praise its services throughout the website, but has no longer testimonials. As for the complaints on the software and app, the service is likely to evolve with time and technology, being aware of your specific business’s current need will help you with your decision. However, when it comes to the complaints regarding the payment services, our advice is to always make sure you are aware of cancellation policies and compare transparent quotes when shopping for a processor.
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
MINDBODY Inc. Web Reviews
Great System, A Little Complex
Posted By: Chris Oakley on 03/25/16
My business worked with Mindbody Online for about 4 years and it served us well. We enjoyed the options, training and customer service, all of which were wonderful. They have a ton of features, which is both a blessing and a curse. We found it took a lot of training and organization to make the system work for our business. There were many features that we didn’t use that cluttered our daily operations and the amount of time I spent with employees trying to figure out the most basic of tasks was too time consuming for us. As a smaller business, we required a simpler, more user friendly software so we ended up switching to another service. It does have most things that a business would need to run efficiently so if you’re a medium sized business that doesn’t have a high turn over rate for employees, this might be a good option for you. If you’re looking for something simple to start up and go and is easy to train employees to use, you might want to look elsewhere.