225 West Wacker Drive
Chicago, Illinois 60606
Zach Dillman - Direct Line: 312-967-6337
Payline (also known as Payline Data) is a payment processor serving businesses in the United States and Canada. For the purposes of this profile, we’re only focusing on Payline’s services available in the United States. Payline is authorized to place certified quotes in the CardFellow marketplace, meaning that if you work with Payline through CardFellow, you’ll receive all of the CardFellow protections. (Including no cancellation fees, lifetime rate lock, statement monitoring, and more.) If you’re looking for a payment processor, here’s what you need to know about Payline’s rates and fees, contracts, reviews, and more.
- History and News
- What services does Payline offer?
- What kind of reports can I run?
- Okay, what’s it going to cost me?
- What about contracts and cancellation fees?
- What do people think of Payline?
Payline was founded in Chicago in 2009. They are a registered ISO and MSP of Fifth Third Bank.
In 2017, Payline was acquired by a company called Pineapple Payments. If Payline begins to operate only under the Pineapple name, we’ll update this profile to reflect that change.
Payline can provide traditional POS credit and debit card processing, a gateway and virtual terminal, mobile processing, and cash advances.
If you’re taking credit and debit cards the “traditional” way (in-person, such as in a store or restaurant) Payline offers high-speed EMV terminals or the ability to reprogram your existing equipment. EMV terminals include chip and PIN card reader for transaction security. Depending on the specific machine, you may also be able to accept contactless (NFC) technologies like Apple Pay. Dial-up, ethernet, and wireless terminals are available, and the machines are PCI compliant.
If you’d prefer to use a tablet, Payline can help you use an iPad as your POS register. The iPad terminal can be used with a countertop receipt printer and an encrypting card reader for swiping cards.
Gateway and virtual terminal
Need to take cards online? Payline gives you the ability to process cards online with a secure and PCI compliant gateway from NMI, meaning you can also integrate with software or services that require the NMI gateway such as scheduling systems like Front Desk. The Customer Vault stores customer credit card data in Payline’s vault, not on your systems. Additionally, Payline uses tokenization and browser redirection to ensure payment security.
With the virtual terminal, payments can be keyed in to charge or refund credit and debit payments. You can also create recurring payments and subscriptions and generate electronic invoices for faster billing.
Sick of keying in cards? A card swiper option lets you swiper cards instead of keying. Card swipers work with Windows and attach via USB port or Bluetooth, depending on the option. You can also read our article on taking cards with smartphones and virtual terminals for more information.
And, if you need it, the virtual terminal integrates with QuickBooks so you don’t have to switch to new accounting software.
More businesses are choosing to take payments with their smartphone or tablet. Payline has two services for mobile processing: Payline mobile and Flint mobile. The Payline mobile app is geared to businesses that process $5,000/month or more. Flint mobile is a partner service and geared to businesses who process $5,000/month or less. Mobile processing allows emailing receipts and tracking history.
The Flint app does not use a card reader, but instead is used to scan the card. Cards can also be keyed. Data is encrypted at time of transaction for added security.
Need some cash for business expenses? Payline offers cash advances to businesses that have been processing credit cards for at least 60 days and process over $8,000 in cards per month. You may qualify for up to $500,000, and the funds can be used for almost any business purpose from advertising to renovating.
Payline offers so many reports, you might as well just ask what ones you can’t run. Available reports include sales summary and sales detail, items sold summary and detail, items sold by employee or category, payment summary and detail, sales tax reports, refund reports, and more.
Reporting for the virtual terminal can be customized to include batch data, detailed searches, and more.
Payline places certified quotes through CardFellow, meaning that quotes you receive through us will be fully disclosed, priced with an interchange plus model, and with a lifetime rate lock. To get a quote from Payline tailored to your business, simply sign up for free at CardFellow and request a quote.
At CardFellow, we prohibit cancellation fees. All Payline quotes through CardFellow adhere to the no-cancellation fee requirement.
Payline is generally well-regarded as a helpful and transparent processor. In situations where complaints are posted online, such as with the Better Business Bureau, Payline has an active presence and responds to customer complaints.
Payline reviews with the Better Business Bureau
Payline has been accredited with the Better Business Bureau since 2014 and has an A+ rating. They have only had 2 complaint closed with the BBB in the last 3 years, and the BBB website indicates that Payline responded to both complaints. One complaint indicates that Payline initiated refunds on behalf of businesses. Payline acknowledges after researching the complaint that refunds were issued, but denies the accusation that they initiated the refunds, stating that they don’t do that. The other complaint relates to difficulties achieving PCI compliance and being charged PCI fees.
Payline reviews on Yelp
Payline doesn’t have a big presence on Yelo, but does have two 5-star reviews for a total 5-star overall score. Reviewers compliment the company on helpful staff and good rates for services, as well as caring about their clients.
Payline at CardFellow
As a processor that places certified quotes in the CardFellow marketplace, Payline has signed a legal agreement with CardFellow dictating what can and can’t be done. Payline’s contract with CardFellow requires them to use interchange plus pricing with true pass-through, commit to a lifetime rate lock, not charge cancellation fees, and not lease equipment, among other things. CardFellow stands by certified quotes. If you choose a Payline quote through CardFellow, we monitor your pricing to ensure everything stays as quoted.
Have you used Payline? Leave a review!
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Review posted: 10/27/2016, last updated: 10/27/2016
New to Payline, but everything is going well so far. I’ve had a couple of minor questions and support has been very responsive.
Review posted: 09/22/2017, last updated: 09/22/2017
First the good, then the bad. The fees are wonderful. Setup was great! After that things went downhill a bit. They never sent me any emails about anything, ever, even to this day. Cardfellow noticed for me a $20 PCI Non-Compliance Fee during an audit, so I contacted Payline and they said I should have received an email about getting Compliant. I have never gotten any emails from them since signing up.
Then I got a letter in the mail saying I’d been opted into some sort of regulatory thing at $90 per year. It had a number to call to opt OUT, which I called immediately and was told I was opted out successfully. Nonetheless, I was hit with a $90 Regulatory & Compliance fee a month or two later. I had to dig in to this before remembering what it was and it took multiple calls and emails to get it resolved. Then I tried to follow up to make sure that I got my $90 refund and never heard a word back. I am pretty sure I got my refund, but as it wasn’t labelled as such I wasn’t sure what it was.
Use them if you want great fees, but make sure you look at all your statements and snail mail.
Review posted: 09/18/2017, last updated: 09/18/2017
Switched to them from a very deceptive processing company with lots of extra fees. Couldn’t be happier with Payline. They have clear easy to understand statements. Their rates are great and their customer service is very responsive. I have gotten a few extra charges for PCI compliance not being kept up to date because I forgot, but they will return those fees if I call within a reasonable amount time. No issues whatsoever.
Review posted: 09/06/2016, last updated: 09/06/2016
I am thoroughly displeased with the customer service provided by Payline the past several weeks. My account support rep switched departments without giving me notice or a new contact to replace her. I’ve had no support contact and 2 chargebacks and 1 retrieval issue to deal with. Further, I called in today to ask for an explanation of a discrepancy on my August 2016 statement and the representative I spoke to not only spoke completely incoherent English, but provided no plausible explanation to my question after I’d spent 25 minutes on the phone with him/her? I am thoroughly exasperated with Payline and am interested in finding a processor who will provide better customer support.
Review posted: 06/17/2016, last updated: 06/17/2016
Well, as I was searching for a better rate on card processing for our automotive repair business, I found CardFellow. Yes, I admit to being skeptical. “If it sounds too good to be true…” After visiting with CardFellow, who carefully explained the ins and outs of merchant processing fees, I decided to give it a try. What did I have to lose?
I found the customer service at PayLine to be great! we completed the paperwork and when I received my new machine, plugged it in, tested and began using it.
I have now received my first stmt. The fees are SIGNIFICANTLY reduced from my previous processor and the stmt less confusing.
I highly recommend you check it out. It takes very little time to put in your basic profile info and receive quotes from different processors.
It really is that simple!!
Review posted: 03/04/2017, last updated: 03/04/2017
Just started but so far so good.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
Payline Web Reviews
DO NOT PURCHASE
Posted By: Jon on 10/12/17
DO NOT purchase from this company. I have never had worse customer service in my entire life and I have been self employed with multiple companies over the past 10 years.
I signed up for Payline Data back in early 2015 and canceled our service over the phone after 60 something days of using them. The representative on the phone was super pleasant and said no problem, etc.
I just dove into my bank statements and come to find out Payline Data has been charging me 3 seperate charges for $75 -240 per month for different service fees of a service I haven’t used in 2 years.
I called and emailed them to get this refunded as there is an error on their part. They have charged me over $2400 in two years which is a big deal for never using their service after 60 days. Know what they offered me to fix this? A $45 credit towards last months bill.
You may ask how I missed them taking money…. They mask their billing to not stand out and make it so generic I thought it was other services that we were using. Come to find out, nope, it was them stealing money from my account every month. This is a such a waste of time now having my banking experts and legal team dealing with this now. Yay to being a small business owner.
Long story short…. Payline Data are crooks, DO NOT PURCHASE
Excellent. Very Satisfied
Posted By: Gabriel on 11/28/15
I came to Payline after being with BoA for more than 4 years for my salon. I’ve now been using them for a little over 4 months, but I’m very pleased with them so far. Right off the bat, their communication was much more personalized and timely. Their rates were very reasonable and transparent compared to BoA. My only regret is that I wish I’d known about them earlier.
I like that they have an online interface to access your records and even gives you a little bit of analysis. It’s a nice tool to have. I definitely recommend this processor.