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Any QSR owner or employee knows the feeling – one minute the restaurant is quiet, the next, rush hour traffic has come flooding in. In this Koomi POS review, we’ll see if it lives up to expectations as we explore its many features.
Koomi was founded in 2015 to improve productivity specifically for coffee shops, small restaurants, food trucks, caterers, and similar small establishments. The system was meant to act as a “modern day cash register” - easy to use, able to accept online orders, can be integrated with mobile ordering apps, has remote management capabilities, reduces the need for manual data entry, keeps track of inventory, and makes payment acceptance easy.
Koomi appears to meet all these requirements, particularly in its ability to handle the rush hour challenges that can prove frustrating and stressful for both restaurateurs and diners. The system provides food service outlets with a platform that integrates mobile and online orders, kitchen management, and payments, as well as robust reporting.
Koomi offers plenty of features for quick serve restaurants, including order-ahead capabilities, online ordering integration with Uber Eats, centralized franchise management, seasonal pausing, and reporting.
With its user-friendly interface, your staff will be able to enter items with a few clicks, shortening the process of taking orders. The system is designed to be intuitive, minimizing training time. Koomi also offers an “offline” mode, allowing you to continue to accept payments even if your internet connection goes down.
A quick look at other features offered by Koomi are:
For a lot of food service outlets like coffee shops and food trucks that need a simple POS interface without the bells and whistles, Koomi may be the answer.
With Koomi, customers don’t have to wait in line. They can order online from wherever they are, whether they’re on their way to your restaurant or even when they’re actually there.
However, orders can also be taken from customers that are in line. Koomi sends those orders straight to the tablet in the kitchen, eliminating the need for a staff member to actually take the order. This is Koomi’s formidable line-busting feature that will help your restaurant cope with peak traffic and long lines. Koomi shortens customer waiting time, lessening the chances of frustrated customers walking out and, thus overall, should increase your revenues.
Koomi has partnered with Uber Eats to deliver a seamless customer experience from order to delivery. The Koomi system directly integrates with the Uber Eats app so orders get transferred automatically to your establishment - no manual entries necessary.
Koomi’s co-founder, Kevin Conabree, explains that directly integrating the online ordering reduces human error due to eliminating the need to manually enter orders into the POS system.
He further claims that Koomi reduces order times overall compared to other POS systems, and that integrating Uber Eats can further help increase the number of customer orders a business can handle.
For owners and operators of franchises, a centralized system is key. Koomi offers a one-dashboard option that provides data for all your locations in one place. You can update the menus, pricing, and item availability for any location, regardless of whether you’re physically at that restaurant.
For quick serve business, ice cream shops, food trucks and other establishments that operate seasonally, you can pause and restart your Koomi subscription whenever you’d like. That means you won’t be stuck paying fees in months that you’re not open.
The Koomi Admin Panel offers an easily understandable interface, allowing you to easily manage inventory (including grouping items into categories for quicker entry) as well as access reports.
Koomi can help restaurateurs track daily sales, compare sales vs. labor, and much more. When you log in, you’ll see your main dashboard, which includes information about the current (gross) sales amounts, net sales amounts, a category breakdown, and your best-selling items that day. An integrated calendar allows you to compare your hourly sales across different days.
Koomi provides four basic reports – Master Report, Net Report, Breakdown Report, and Tax Report – which can be viewed or exported as a spreadsheet.
The Master report has all the information for each of your orders. The Net report provides an overview of all sales. If you refunded an order, the refund is included in the totals. Additionally, if you sell gift cards, the sales and redemptions will be calculated and displayed as liabilities.
The Breakdown report, well, breaks down the sales by item.
As the name implies, the Tax report lists the taxes on your sales.. The Net, Breakdown, and Tax reports are available for any period that is within one year. Koomi also allows restaurateurs to analyze inventory and determine how to maximize profits by creating, managing, and tracking items.
Koomi also offers a white-label mobile ordering solution. Using the Koomi+ app, restaurants can create their own branded mobile app that enables them to increase sales online. Restaurateurs will be able to add any of the regular Koomi features such as discount management, electronic signatures, gift card management, or multi-location management. Koomi comes with a franchise panel to create and manage all your locations from just one dashboard.
To use Koomi, you’ll need an iPad and an internet connection. The company also lists that you should use a cash drawer and Epson receipt printer.
The POS program itself is a Software-as-a-Service (SaaS) or cloud-based platform. The actual system software runs on Koomi’s servers and so all you’ll need is a few simple pieces of hardware with some software to run Koomi.
Note that while the Koomi POS operates only on iPads, the admin panel can be accessed from other internet-connected devices.
The right restaurant credit card processing solution can make a world of difference in quick serve businesses. When it comes to accepting credit cards through any POS system, you’ll need an account with a compatible credit card processor. The Koomi POS works with First Data and Square. Koomi confirmed to CardFellow that the system works with First Data ISOs, meaning companies that run on First Data’s platform. However, be sure to confirm compatibility with your processor before purchasing the POS system.
Note that Koomi is not a credit card processor itself. The company does not set your rates for credit card processing. The costs for the Koomi system are separate from the costs to accept cards at your restaurant.
Online reviews suggest that Koomi offers good support. The company offers online and 24/7 live support as well as online training. Koomi also provides personalized onboarding.
Koomi POS offers a free trial and pricing for the system starts at $69/month. Packages available include Basic Pro, Pro Plus and Multi. Package pricing varies, but the most basic package provides a license for one point of sale system and is recommended for smaller establishments. Larger businesses and franchises will need one of the more advanced packages.
Since it’s a cloud-based platform, customers will be able to place orders to your restaurant directly from Uber Eats, from your website, or when they’re in line, helping you to provide speedier service. Koomi POS also makes remote management possible. You can monitor what’s happening at your business even when you’re not on the premises. Its reporting features are enough to manage your restaurant on-site or from afar.
Have you used Koomi? Let us know what you think! Leave a review.
Koomi provides some solid basic features focused on quick-serve restaurants.