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Koomi POS Review

POS Systems

The Koomi POS was designed expressly to help quick-service and take-away restaurants “master the rush.”

Any QSR owner or employee knows the feeling - one minute the restaurant is quiet, the next, rush hour traffic has come flooding in. In this Koomi POS review, we'll explore the POS system's features, which the company claims help move lines faster and reduce order times by up to 30%.

History and Overview

Koomi was founded in 2015 to improve productivity specifically for coffee shops, small restaurants, food trucks, caterers, and similar small establishments. The system was meant to act as a “modern day cash register” - easy to use, able to accept online orders, can be integrated with mobile ordering apps, has remote management capabilities, reduces the need for manual data entry, keeps track of inventory, and makes payment acceptance easy.

Koomi appears to meet all these requirements, particularly in its ability to handle the rush hour challenges that can prove frustrating and stressful for both restaurateurs and diners. The system provides food service outlets with a platform that integrates mobile and online orders, kitchen management, and payments, as well as robust reporting.

Features

Koomi offers plenty of features for quick serve restaurants, including order-ahead capabilities, online ordering integration with Uber Eats, centralized franchise management, seasonal pausing, and reporting.

With its user-friendly interface, your staff will be able to enter items with a few clicks, shortening the process of taking orders. The system is designed to be intuitive, minimizing training time. Koomi also offers an “offline” mode, allowing you to continue to accept payments even if your internet connection goes down.

Koomi offers:

  • Tableside ordering: Koomi offers this helpful option through its Rover feature.
  • Gift cards: Koomi integrates with Ackroo for gift cards, and it also integrates with the Clover Flex for gift card capability.
  • Employee tracking & payroll: Koomi now offers an employee tracking tool which includes the ability to export payroll reports in CSV.

For a lot of food service outlets like coffee shops and food trucks that need a simple POS interface without the bells and whistles, Koomi may be the answer.

Order Ahead

With Koomi, customers don't have to wait in line. They can order online from wherever they are, whether they're on their way to your restaurant or even when they're actually there.

However, orders can also be taken from customers that are in line. Koomi sends those orders straight to the tablet in the kitchen, eliminating the need for a staff member to actually take the order. This is Koomi's line-busting feature that will help your restaurant cope with peak traffic and long lines. Koomi shortens customer waiting time, lessening the chances of frustrated customers walking out and instead increasing customer satisfaction.

Online Ordering Integration

Koomi has two options for online ordering. It more prominently publicizes its Koomi+ platform, which allows you to brand it as your own app. Koomi+ lets you combine your website, social media, and Google profiles into an online ordering platform for your customers so you can receive orders from multiple channels right to the POS system. Restaurateurs will be able to add any of the regular Koomi features such as discount management, electronic signatures, gift card management, or multi-location management. Koomi+ works with Android, iOS, and Windows devices.

But the company has also partnered with Uber Eats to deliver a seamless customer experience from order to delivery. The Koomi system directly integrates with the Uber Eats app so orders get transferred automatically to your establishment - no manual entries necessary.

Koomi's co-founder, Kevin Conabree, explains that directly integrating the online ordering reduces human error due to eliminating the need to manually enter orders into the POS system.

He further claims that Koomi reduces order times overall compared to other POS systems, and that integrating Uber Eats can further help increase the number of customer orders a business can handle.

Centralized Franchise Management

For owners and operators of franchises, a centralized system is key. Koomi offers a one-dashboard option that provides data for all your locations in one place. You can update the menus, pricing, and item availability for any location, regardless of whether you're physically at that restaurant. You can also add new locations from the main dashboard, track inventory and set up automated re-ordering, and see reports for either individual locations or for your franchise as a whole.

Employee Management

The employee management module provides a timeclock system for employees to punch in and out and lets you track hours easily. You can view overtime, holidays, and schedules, and easily create new schedules for upcoming shifts.

Inventory Management

Keeping track of inventory is a necessary part of running an efficient and successful QSR. Koomi's system lets you keep track of all your products so you can both track food waste and reorder before running out of items. An optional ingredient-tracking module lets you assign ingredients to different items so you can track their stock levels as they're used for multiple different dishes.

The integrated reporting provides insight into the sales of different items and allows you to set alerts for low inventory or even designate particular items for automatic reordering.

Seasonal Pauses

For quick serve business, ice cream shops, food trucks and other establishments that operate seasonally, you can pause and restart your Koomi subscription whenever you'd like. That means you won't be stuck paying fees in months that you're not open.

Admin and Reporting

The Koomi Admin Panel offers an easily understandable interface, allowing you to manage inventory (including grouping items into categories for quicker entry) as well as access reports.

Koomi can help restaurateurs track daily sales, compare sales vs. labor, and much more. When you log in, you'll see your main dashboard, which includes information about the current (gross) sales amounts, net sales amounts, a category breakdown, and your best-selling items that day. An integrated calendar allows you to compare your hourly sales across different days.

Koomi-POS-report

Koomi provides four basic reports – Master Report, Net Report, Breakdown Report, and Tax Report – which can be viewed or exported as a spreadsheet.

The Master report has all the information for each of your orders. The Net report provides an overview of all sales. If you refunded an order, the refund is included in the totals. Additionally, if you sell gift cards, the sales and redemptions will be calculated and displayed as liabilities.

The Breakdown report, well, breaks down the sales by item.

As the name implies, the Tax report lists the taxes on your sales.. The Net, Breakdown, and Tax reports are available for any period that is within one year. Koomi also allows restaurateurs to analyze inventory and determine how to maximize profits by creating, managing, and tracking items.

Koomi also integrates with QuickBooks if you need to export your data to your existing accounting software.

Hardware and Software

To use Koomi, you'll need an iPad and an internet connection. The company also suggests that you should use a cash drawer and Epson receipt printer to quickly print checks. If you plan to accept credit cards, you'll also need a card reader or countertop terminal from a compatible credit card processor, as noted in the section on Credit Card Processing, below.

The POS program itself is a Software-as-a-Service (SaaS) or cloud-based platform. The actual system software runs on Koomi's servers, so all you'll need is a few pieces of hardware with some software to run Koomi.

Note that while the Koomi POS operates only on iPads, the admin panel can be accessed from other internet-connected devices remotely.

Kitchen Display System

Optionally, you can use a kitchen display system (KDS) with your Koomi POS. You'll set up a tablet display (or multiple displays) right in the kitchen, allowing you to send online orders directly to the kitchen staff. Orders can even be routed to different prep stations, ensuring that each employee only sees the dishes they need to prepare on the screen at their station. This can help increase accuracy and efficiency, reducing the risk of overlooked orders.

Koomi Credit Card Processing

The right restaurant credit card processing solution can make a world of difference in quick serve businesses. When it comes to accepting credit cards through any POS system, you'll need an account with a compatible credit card processor. The Koomi POS works with First Data and Square. Koomi confirmed to CardFellow that the system works with First Data ISOs, meaning companies that run on First Data's platform. However, be sure to confirm compatibility with your processor before purchasing the POS system.

Note that Koomi is not a credit card processor itself. The company does not set your rates for credit card processing. The costs for the Koomi system are separate from the costs to accept cards at your restaurant.

To take cards, you'll need either First Data-compatible equipment (such as a Clover Flex) or Square-compatible equipment, such as the countertop chip reader.

Customer Support

Online reviews suggest that Koomi provides good support. The company offers online and 24/7 live support as well as online training. Koomi also provides personalized onboarding. The company's website lists multiple testimonials from happy clients and links to its profile on Capterra, where it has a 4.4 rating out of 5 stars for customer support.

Koomi Pricing

Koomi POS offers a free trial and pricing for the system starts at $79/month, though you'll be billed annually.

$79/month gets you a license for 1 point of sale system, sales reporting, technical support, terminal integration, gift card integration, and three “modules”: time clock, inventory, and ingredient tracking. Any additional modules that you may want to use are available as add-ons, though Koomi does not publish pricing for those add-ons.

Optional add-ons include employee management, a kitchen display system (KDS), multi-location / franchise management, a mobile app, and a line-busting app.

Recap

Since it's a cloud-based platform, customers will be able to place orders to your restaurant directly from Uber Eats, from your website, or when they're in line, helping you to provide speedier service. Koomi POS also makes remote management possible. You can monitor what's happening at your business even when you're not on the premises. Its reporting features are enough to manage your restaurant on-site or from afar.

Have you used Koomi? Let us know what you think! Leave a review.

Product Features

Selective: First Data, Square

POS Systems

  • Mobile device management
  • Tableside Ordering
  • Tableside Payment Processing
  • Patron Online Food Ordering
  • Gift cards and customer loyalty tracking
  • Marketing metrics
  • Inventory management
  • Sales reports
  • Employee tracking & management
  • Payroll metrics
  • Quickbooks data export
  • PayPal acceptance
  • Integrated CRM (customer relationship management)
  • Windows-based system

  • iPad-Based System
  • Android-Based System
  • Bar Code Scanners
  • Card Readers
  • Cash Drawers
  • Receipt Printers
  • Customer Displays
  • Kitchen Printers & Monitors
  • Checkout Scales
  • Portable Receipt Printers

Koomi POS Q&A


Koomi POS Reviews (1)

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from CardFellow, on Nov 25, 2019

Koomi provides some solid basic features focused on quick-serve restaurants.

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