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Vital Pro offers POS functionality in a more compact design, while Vital Pro Plus provides a full solution with cash drawer. TSYS also offers a compact portable Vital machine and two options for mobile readers for smartphones. The Vital line is the TSYS equivalent of the Clover POS family of products. Let’s take a look at what the Vital POS offers.
To run Vital, you’ll need compatible Android-based hardware and a merchant account with TSYS or a TSYS reseller. The good news is that there are hundreds of processing companies that run on the TSYS platform, so you’ll have a choice of companies that can support the Vital system.
TSYS is an active processor member of CardFellow and places certified quotes through our system. If you’d like a quote for using the Vital system, you can get one direct form TSYS or its resellers instantly through CardFellow.
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For both systems, you’ll benefit from the ability to accept multiple forms of payment, including EMV chip cards, contactless (NFC) payments, and older magnetic stripe cards. You’ll also have access to reporting functions and an integrated timeclock feature for staff. TSYS offers an online help center with resources and articles on how to use specific features.
When you sign on to the POS system, you'll have a choice of different types of functions to perform.
You can select the orders option to get to the sales screen, the timeclock option to clock in/out, or the management, admin, and reporting functions to handle back office tasks or POS system setup. Let's take a closer look at the options.
The sales screen is the main function most of your staff will use in any POS system. The Vital POS lets you add your products to the inventory for quick sales through large, colored buttons.
As you can see from this screenshot, the left hand menu lets you search for specific items, manually enter an item, or browse common categories. In the image above, the screen is set for a restaurant and organized into categories such as hot sandwiches, cold sandwiches, drinks, breakfast and desserts.
But if you run a retail store, you can use categories that make sense for your business, as seen in the example screenshot below.
In this setup, the business has categories such as shirts, pants, accessories, and shoes. The order screen still offers the same convenient large buttons for quick entry, and shows the running total on the right hand side.
The integrated timeclock function is a handy feature for businesses that need to keep track of staff clock-in, clock-out, and break times. When a staff member enters the access code, they'll see the option for clock in.
The timeclock shows the date and time that the employee is beginning their shift, and includes a shift summary on the right hand side that lists any clock in and clock out times for the shift.
Once an employee is clocked in, going back to the timeclock screen will provide options for clocking out for the end of a shift, or clocking out for a meal break.
It also notes when the shift started and how long the employee has been on the clock/getting paid. Once clocked in, the employee can also navigate to the "my shifts" tab to check details on their current, previous, and upcoming shifts. They can view summaries of their hours, print or email their clock in/clock out times, and view cash tips (if applicable).
Managers can view summaries of all employee shifts, see clock in/clock out times, view labor costs, and more by viewing the timeclock reports function in the reporting dashboard.
The Vital Pro POS reporting capabilities offer managers and owners an easy way to view details about every aspect of running a business. The reports dashboard provides several options in the left-hand navigation menu, including analytics, transactions, items, and more. The main dashboard screen provides an at-a-glance overview of sales, discounts, taxes, and tips, as well as best-selling items.
As you navigate into the menu options from the left hand menu bar, you'll be presented with the option to dive deeper into the specifics. The "Transactions" screen lets you view or search particular transactions, while the "Analytics" option gives you more details on the cards used and allows you to compare current data with the previous month.
You can also view more detailed sales summaries, choose to accept or decline particular types of cards, and more. Some reports offer charts and graphs for quick visual information.
Vital Pro, the smaller of the two full POS options, offers a built-in printer, customer-facing touchscreen, and barcode scanner. The machine is designed as a lower cost alternative to the Vital Pro Plus while still offering new technologies like contactless acceptance.
A larger option with a cash drawer, Vital Pro Plus also operates on Android. The systems boasts a tilting touchscreen and a built in printer and barcode scanner as well as a small customer-facing display. The Pro Plus model includes an S300 card reader/PIN pad for accepting chip cards, contactless payments, and PIN debit.
TSYS’ website doesn’t offer a lot of detail on the specific functions and features available in the systems beyond mentioning that they’re good for both restaurants and retail. We’re working with TSYS to get more details and will update this review as we have that information.
TSYS’ new line of POS equipment is similar to rival First Data’s Clover line. Both companies offer full POS systems with accessories, portable systems, and mobile readers. However, the Clover family includes access to the Clover App Market so that you can purchase and download apps to customize the functions of your Clover system.
Another difference between the two is compatibility. Vital will only work with TSYS and TSYS resellers, while Clover only works with First Data and First Data resellers.
TSYS doesn’t publish costs for the Vital Pro or the Pro Plus, in part because the cost will vary depending on where you purchase your machine. In most cases, it will be easiest to purchase the system from your chosen credit card processing company.
Processors within CardFellow offer equipment at or near cost to help ensure you’re not overpaying for your POS system
Remember that the cost of the hardware itself is separate from the ongoing costs of accepting credit cards. The credit card processor you choose will set rates and fees for accepting cards.
The Vital Pro POS systems are sleek and come with lots of helpful features.