Future POS Review
Fans of the TV show Bar Rescue might be familiar with Future POS, a system designed for restaurants and the hospitality industry. The system is scalable, working as well in a multi-station stadium as in a single-terminal quick service restaurant. Even better, the system works with almost any credit card processor for maximum flexibility.
With features specifically designed for the needs of the food service industry, Future POS can help streamline order taking, inventory management, and other crucial day-to-day functions in a food business.
Let’s take a look at Future POS reviews and features to see if it’s right for your business.
Future POS Features
The point of sale system has a wide range of features – the company breaks up a feature list into categories, knowing that different features will appeal to different business types. For the purposes of this profile, we’ll list all of the features, split into general features that apply to all business and more specific features. For the specific features, we’ll also designate which category Future POS feels the feature is best suited for.
First, the features that apply to all business types:
Customizable Menus and Modifiers
The menu system is customizable, allowing you to tailor the layout, buttons, and set modifier options. If customers have special requests for their orders, you can enter it quickly and easily with the item modifiers.
Reporting and Business Management
The Future POS “Remote Control” app lets you access reports and business data from anywhere with an internet connection. You can use a smartphone or tablet to send messages to staff through the point of sale system, update prices, view current sales or labor reports, and more.
Included with your Future POS system is the Digital Signage tool. You’ll be able to display ads, menus, specials, upcoming events, live video feeds, and more. You can even choose to charge other local businesses to display their ads. Future POS offers this short video about the Digital Signage option:
A digital signage editing tool makes creating and managing your digital marketing easy.
Credit Card Processing
Great news for business owners: Future POS works with virtually any credit card processor. The freedom to choose your own processor means you can find a low cost solution that fits your needs and not get locked into a contract with an overpriced processor.
The credit card processing company that you choose will be the one to set your pricing to accept credit cards. For assistance with credit card processing quotes, try CardFellow’s free quote request tool to see pricing from many companies at once.
Features by Business Type
Now that we’ve covered some of the main features that apply to all businesses, let’s take a look at features that will benefit specific business types.
Future POS breaks down the features by business type, including coffee shops, fast food/quick serve, pizza and delivery businesses, bars/nightclubs, sit-down restaurants, and stadiums or entertainment venues. The key to the right shows the icons that we’ll use to designate the business type Future POs thinks can benefit from that specific feature.
Note that just because some business types aren’t listed with a particular feature doesn’t mean that you can’t use that feature if it makes sense for your business. Unless otherwise noted, all features come standard with Future POS. However, for some features (such as kitchen video displays) you may need to purchase compatible hardware in order to use the feature.
Kitchen Display System
For sending orders to the kitchen, you can use the Future POS Kitchen video and eliminate paper waste. The color displays help with order accuracy and fulfillment and are beneficial for all types of businesses that send orders to a kitchen. Tablet kitchen displays are available through hardware vendor partners.
Driver’s License/ID Verification
Future POS offers a license verification system so your staff won’t have to do the math on birthdate. You’ll swipe the license, and the system will show the customer’s name, age, and other information, allowing at-a-glance knowledge of whether the customer is legally old enough to drink or enter a club.
Ingredient-level tracking – including for different types of coffee and tea – helps with inventory management so that you’re never out of your most popular items.
Rewarding loyal customers is a great way to encourage even more business. With Future POS, you can offer and track loyalty programs such as “Buy X, get 1 free” deals.
Future POS offers integration with caller ID, maps for delivery routes, and driver dispatch to keep track of orders out for delivery. Additionally, you can set delivery zones and customize pricing for various zones.
Check Splitting and Transferring
When customers want to split the check between multiple payments, you can do it easily from the home screen on Future POS systems. You can also transfer checks between tablets or combine multiple tables’ checks into one.
Several convenient features for bars and pubs come standard with Future POS. The “repeat round” option lets your bartender ring in another round of a prior order with one touch. A handy drink recipe book provides information on how to make a drink and includes details like what type of glass the drink should be served in, or if a garnish is needed.
Handheld Device Capabilities
For any environment where speed is important, handheld devices for staff can keep customer orders moving. Future POS integrates with handheld devices to allow orders to be taken at the table, at seats in a stadium, or anywhere else that’s convenient. Pricing can be updated at any time, and changes will show immediately.
Related Article: How Tips Left on a Credit Card Affect Your Restaurant.
Future POS partners with many related companies to offer additional services.
Current partners include LevelUp customer loyalty, Digital Pour liquor management, and multiple POS hardware providers such as Star Micronics, Honeywell, Bluestar, POS Portal, and more.
Future POS isn’t the only option for your hospitality business. If you’re still researching options, or think that Future POS might not have the features you want, be sure to check our extensive directory for full reviews of other systems, including those specifically designed for food and beverage businesses.
Check out the equipment directory here: POS Systems for Restaurants.
Future POS doesn’t publish pricing, and a sales rep would not provide information about costs when we contacted the company directly. We’ll continue to inquire about pricing for use of the POS software, and will update this review as more information becomes available.
Future POS Reviews
Having been around for almost 20 years, Future POS has had time to establish itself and collect some reviews.
At the Better Business Bureau
Future POS has a Better Business Bureau profile, but it doesn’t provide a lot of information. The company has been accredited with the BBB since 2010 and currently has an A+ rating (the highest available) but has no reviews. On the other hand, no complaints have been lodged with the BBB in the last three years, either. Sometimes no news is good news.
Capterra reviewers are happy with Future POS, awarding it 5 stars. Reviewers praise the company’s excellent customer service, easy-to-use system, great features, convenient maintenance program, and helpful reporting and inventory capabilities. Other reviews mentioned their appreciation for specific features, like item modifiers and text alerts for comps and discounts.
At Software Insider
Two reviews on Software Insider give the polar opposite viewpoint. Both reviews rate Future POS at 2 out of 10, complaining that the company overpromises and under-delivers. One reviewer clarifies that the system has constant issues, reports don’t match, and there’s no support from the company. The other reviewer also states that after-sales customer service is not good.
Who do you agree with? If you’ve used Future POS at your restaurant or bar, let us know in the comments!
|Product Category||POS Systems|
|Features||Mobile device management, Tableside Ordering, Gift cards and customer loyalty tracking, Marketing metrics, Inventory management, Sales reports, Card Readers, Cash Drawers, Receipt Printers, Kitchen Printers & Monitors|
Review posted: 01/23/18
Title: Credit Card Processing
Tried switching processors because of extreme gouging only to find they penalize you with one time $1500 and ongoing $100 per month! For what??
Review posted: 12/23/17
Title: Good Luck Bar & Grill
We’ve been using Future POS for a little over 3 yrs at our start up bar & grill. While none of my employees, nor myself, had ever used or heard of it before, I’m definitely happy with the system. Besides a few minor hiccups, the only extended time it was down was due to an external modem issue, so IMO it’s robust (knock wood). It’s simple to use, all my staff picked up on it quick. While it does a a bit of a steep learning curve for modifying it when we change menu items, specials etc, the curve is short. There are a lot of options and features that honestly, I don’t take advantage of it, but there is one that sold me on it. It has a dedicated loyalty program, with magnetic swipe cards, that lets you reward repeat guests. While I only use it as a 10% in house credit when a guest spends a hundred dollars over time, it is VERY popular with my regulars. Support is decent, hardware has been solid (knock wood again).
Would buy again and recommend!
Review posted: 02/14/17
Title: lots of choices
Choice of processor, choice of equipment, plenty of features. Great for restaurants, bars, cafes, and other food service businesses.