Revel Systems was founded in San Francisco by two young entrepreneurs in 2010. The company offers an iPad-based POS system designed for three types of businesses: quick service restaurants, sit-down restaurants and bars, and retailers.
The company calls itself “credit card processor-neutral,” so you can choose whichever credit card processor best meets your needs. With Revel, you can take credit and debit cards, gift cards, and even PayPal or bitcoin payments.
Since its launch, Revel has attracted a great deal of media attention because of the POS system’s popularity. Read on to learn whether it’s the right choice for your business.
What You’ll Need
To use Revel’s POS solution, you’ll need an iPad. Revel also recommends a barcode scanner, a cash register, a credit card reader, and a receipt printer. You’ll also need an Internet connection.
If you plan to take credit cards, you’ll need a merchant account with a processing company. Revel’s POS solution works with many credit card processing companies.
What draws customers to Revel is that it’s full of incredibly useful features. Revel offers QuickBooks integration, the ability to process sales from anywhere in the facility, employee management, delivery management, ingredient-level inventory, CRM functionality, a combo and modifier capability, order status tracking, social media integration, mobile device management, the option for gift cards and loyalty management, mobile ordering, online ordering, tableside ordering, till management, bar tab tracking, fuel pump management, multiple tare value entry, e-commerce capabilities and appointment scheduling.
QuickBooks is popular accounting software, and Revel’s POS solution enables you to manage your accounting from within its app, saving you time and effort.
Process Orders from Anywhere in the Facility
With Revel, don’t wait for customers to come to you. Servers or other staffers can circulate throughout the facility and process sales quickly.
Employee management can be a challenge, but Revel aims to simplify it. You can schedule employees, manage payroll, control who uses the app and their privileges, and analyze staff performance.
Keep track of your deliveries through Revel. The POS solution lets you see the order status and estimate delivery time.
Are you running out of the ingredients you need to make your most popular dish? Revel’s inventory function tracks your inventory in real time, alerts you when something’s running low, and automatically generates a purchase order.
Satisfying customers doesn’t have to be a mystery. Revel’s customer relationship management tool records customer information and purchase behavior so you can offer them what they want, when they want it.
Combo and Modifier Capability
Everyone knows upselling is a great way to boost the bottom line. Revel’s POS solution provides the option for creating menu combos or modifying orders, making it easy to increase profits.
Order Status Tracking
Nothing ruins the customer experience faster than waiting too long for an order. The order tracking status in Revel automatically launches a timer as soon as the order is submitted, so you can see how long each order takes to prepare.
Social Media Integration
Don’t miss out on a single tweet or post with Revel’s social media integration. You can tweet, see who checked in on Facebook, Foursquare, and Yelp, and read Yelp reviews.
Mobile Device Management
What happens if one of your restaurant’s iPads gets lost or stolen? Revel’s mobile device management function lets you lock down or remotely wipe any device.
Gift Cards and Loyalty Management
Revel enables you to reward your best customers with a loyalty management program. You can even customize how gift cards look.
Mobile and Online Ordering
Many customers want to order with their mobile devices, and Revel makes that possible. Customers place their orders through an app and choose whether they pick up the order or receive a delivery. The app adds flexibility with the option to pay by PayPal.
Not everyone wants to order with their mobile device, though. That’s why Revel offers an online ordering option for restaurant pickup.
If you’ve got more than one iPad, your servers can take orders at tables thanks to Revel. You can connect as many iPads as you like for maximum efficiency.
With Revel, you don’t have to worry that your till balances are off. The POS system shows users sales reports so they can match balances with the till count.
Bar Tab Tracking
Revel rewards loyal customers by letting them create a bar tab. Servers can quickly open and track tabs according to customer name or credit card.
Fuel Pump Management
Do you run a gas station? Revel has you covered. Its fuel pump management feature allows you to monitor fuel inventory, authorize or stop pumps remotely, and test the pump. Customers can combine their retail and gas purchases, too.
Multiple Tare Value Entry
Entering multiple tare values can be tricky, but Revel wants to simplify the process. You can either input tares manually or import/export data for application across multiple products.
If you’ve got products you want to sell online, Revel’s e-commerce capabilities enable you to set up an online store. You choose how you want to display your products.
Revel should appeal to service providers, too. The POS solution has an appointment scheduling function that lets you schedule appointments by employee or by location.
Revel provides you with reports on customer behavior, employee performance, best and worst selling items, among other things. You can access this data in real time.
Revel Pricing for Credit Card Processing
Revel’s website doesn’t publish credit card processing costs, because it’s not a credit card processor. Fortunately, Revel works with multiple credit card processors, so you’ll have options when looking for processing. Want to know exactly what you’ll pay for credit card processing? Use this no-obligation quote request tool to see pricing from the processors that support Revel.
The fees for credit card processing are in addition to the POS software and the hardware and accessories you may need to purchase.
Revel doesn’t publish the cost of its POS solution online. The POS software costs are in addition to credit card processing fees and the hardware and software you may need to purchase.
Revel offers customers compatible accessories to make using its POS system easier. It sells barcode scanners, cash drawers and tills, digital menu boards, iPad stands, keyboards, payment devices, printers, and scales.
|Product Category||POS Systems|
|Features||Mobile device management, Patron Online Food Ordering, Gift cards and customer loyalty tracking, Marketing metrics, Inventory management, Sales reports, Employee tracking & management, Payroll metrics, Quickbooks data export, PayPal acceptance, Integrated CRM (customer relationship management), iPad-Based System, Bar Code Scanners, Card Readers, Cash Drawers, Receipt Printers, Kitchen Printers & Monitors, Checkout Scales, Portable Receipt Printers|
Review posted: 01/10/18
Currently filing an action lawsuit against REVEL due to many problems with the software. If you are a user of this program, make sure to check on your sales taxes, complete data and make sure your accountant reviews your reports. This software has caused nothing but headaches to my department and the company I work for. 100% against it!!!
Review posted: 11/29/17
Name: Jeffrey C. Livingston
System works good for our store. Customer service is good.
Review posted: 11/27/17
Name: Julie Arellano
Title: Easy POS for all of our stores
We have used Revel POS for a couple of years and have been pleased with the customer service we have received with any issues or kinks with the system. The Revel team is great with follow through and making sure we get all issues resolved in a timely manner. It is easy to train new employees and support is always there to help is learn new features.
Review posted: 10/12/17
Name: Timothy Harris
As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations (Brian L.) first before they would cancel the service. No indication when the 1st request to cancel (Spoke with Agne) was made that I had to call or speak to anyone else. They go on and on about company policy and how I don’t see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don’t leave the account open and continue to bill. If I say “cancel”, I don’t need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer’s time having them speak to multiple people just to have your company unjustly and perpetually remunerate itself month after month.
—CAVEAT EMPTOR —
Review posted: 09/12/17
Name: Lauren Porter
Title: DO NOT USE
Terrible! Revel charged us 4,000.00 in initial set up cost yet never came and installed their product. None of their payment processors where compatible with our type of business. Immediately started charging us 417.00 a month per location. That was back in June, it is now mid September we still do not have services. Revel refuses to refund any of our money even though we still do not have services and will not allow us to cancel without paying 3,000.00 in cancellation fees. I would not even give them 1 Star.
Review posted: 08/16/17
Name: John Brown
Title: WORST POS EVER!
See the reviews below. They are all telling the TRUTH about REVEL. I cannot say enough BAD things about this company and how they do business. Whoever is rating this a #1 system is definitely getting paid by REVEL. The entire package from this company is terrible. You will be making a BIG mistake for your business if you use them for your POS. Not only that, YOU will regret ever having bough this system as you will want to kill yourself after having dealt with them and their runaround tactics. DO YOUR RESEARCH BEFORE BUYING REVEL!!!
Review posted: 07/12/17
Title: Run, you have been warned!
Their system is by far not number 1, it’s for sure a 1 star rating! Between sales reps that lie, a company who says sorry our pos system doesn’t work, but pay your monthly bills to us, sorry we don’t give credits for our mistakes. The issues with the system are so many we don’t know where to start! How about deleting recipes and we have to fill them back in and revel deletes again and again and it sits in their tier 2 support and nothing happens. How about not laying out your ticket options correctly! We can go on and on, their are better systems out there, oh and intuit doesn’t even push revel anymore because of problems like this!
Review posted: 03/03/17
Name: Ed Cowdrey
Title: Terrible, Terrible Service
My experience with Revel started bad and got worse. They were quick to sell me on all the bells and whistles, but when it came time to actually make things work, it would take days to get a reply. Then the little added fees started showing up that were not disclosed. You want to use your own iPad (with costs 50% of what they charge)…well that is just crazy talk. You want to integrate to your website…doesn’t matter what the sales person said…pay some more money. Want to use you own CC processing…sure thing, just pay some more fees. I would not give them even one star unless I had to. O, and when I decided I had had enough and quit, they screwed me for unused training fees and an extra month of service.
Review posted: 01/14/17
Name: Stuart Amoriell
Title: Nice Idea...DOESN"T WORK!
I love the functionality of the product, but the concern I had when considering the purchase was related to connectivity issues. In short, would there be occasions when one of the iPads lost connectivity briefly, causing orders to be lost? Well…I was right to be concerned. We have had ongoing issues with lost tickets that don’t make it to the kitchen in a timely manner, sales reports not matching actual sales and overall downtime with server stations when it can’t connect. I was reviewing Lavu at the same time, which has a hard-wired option, and should have gone with that. I went with Revel because they promised it would not be an issue and I preferred the Revel functionality.
Review posted: 10/22/16
Name: Frederic henry
Title: Terrible for quick service restaurants
Revel is an awful system that is very difficult to operate in a food business and very complicated to program.
When programming, you never have a global vision of the products with the various modifiers applicable to each product.
When using, tickets get lost easily if servers don’t precisely follow the useless sequences of buttons to push and there is no way to even know what ticket was lost until your customer realizes his food is not coming.
Among other issues…
Review posted: 04/14/16
Title: plenty of features, convenient tablet system
Revel is a tablet-based point of sale system, so you can use it in one location with stands or keep it portable to carry around your store or restaurant. It also has tons of features, so you can be sure that it’ll do what you need it to do.