The right point of sale (POS) software is essential to any brick-and-mortar business. POS software makes it easier for customers to pay and gives you the flexibility and insight you need to run an effective business.
If you’re in the hospitality, restaurant, or bar industry, you know how vital it is to have a POS that’s tailored to your exact needs. One popular POS solution is RPower — POS software specially designed for the hospitality industry. In this review, we’ll explore the key functions and features of RPower POS to help you decide if it’s the right software for your needs.
RPower POS Overview
RPower POS was first developed in 1994 and has been refined over the last couple of decades into a leading point of sale provider for the hospitality industry. It is built specifically for bars, restaurants, hotels, and other businesses that provide food, drink, and accommodation.
The software includes a number of modules and integrations that can be tailored to your exact needs. It’s suitable for both one-off locations and larger chains. The functionality of RPower POS is built around order management, business management and customer service, designed to make food and drink operations as easy, efficient, and profitable as possible.
In addition to its many features, RPower POS also has extensive tutorials and resources, and also integrates with many other hardware and software solutions.
RPower POS Features
RPower has several features specifically designed to make hospitality services that much easier. Due to the number of features, we’ve broken them down into three main sections: Payments, order management, and business management.
You can integrate RPower POS with many payment processing providers. Though the company lists Vantiv as a preferred integrated processor, it clearly states that it can work with other processors as well.
RPower works directly with processing platforms or via third-party payment gateways, letting you accept major credit and debit cards, as well as cash. The company also lets customers use codes from the receipts you print to immediately pay via their smartphones, giving customers more flexibility in choosing how they want to pay.
Loyalty and Gift Card Programs
The software allows you to gather customer details so you can provide a loyalty program and discounts. It will automatically track how much they’re spending and point balances, and then allow you to apply their loyalty points towards any purchases. Points and cash balances can be tracked via swipe card, bar code, account number, credit card, phone number, or email.
You can develop loyalty and frequent diner programs, sell gift cards that work at any location, provide promo cards and coupons, and offer a debit or prepaid program. This allows development of special programs including school cafeterias, restaurants located in business campuses, and meal subsidy programs.
Related Article: Starting a Successful Customer Loyalty Program.
RPower POS has several functions designed to make it faster and easier to take, prepare, and fulfill customer orders, including graphical table layout, kitchen display routing, mobile management, online ordering, delivery management, and property management.
Graphical Table Layout
The layout of tables in your establishment can be easily replicated in the RPower POS interface. A combination of shortcut keys, touchscreen interactions, and color-coding makes managing tables much easier for all your staff.
Kitchen Display Routing
The software will automatically populate a workstation or display screen in your kitchen, so back of house staff receives an order as soon as it’s entered. This can help you go completely paperless, and speeds up the efficiency with which your chefs can prepare food. It works with touchscreen or “bump bar” interfaces to make acceptance, delivery, and completion of food orders quick and painless.
RPower POS works with mobile devices, speeding up ordering and table turnover. Your wait staff can take orders directly on handheld devices, which will then be transmitted immediately to the kitchen or bar for preparation. They can also take customer payments via these devices.
Related Article: Mobile POS Systems for Higher Checks and Faster Turnaround.
Online Ordering Integration
RPower POS provides online ordering via your website. You can provide customers with the ability to order and pay online. They can then come in and eat, get a takeout order, or have it delivered to their home. Creating an online ordering experience and integrating it into a website is easy via RPower POS’s XML internet online ordering interface. The system also works with Grubhub, Maven, Seamless, MenuDrive, TakeOut Technologies, and more.
Delivery, Caller ID and Previous Order Recall
If you have customers who regularly order over the phone, RPower POS can pull up their contact details, address, and previous orders. That makes it easier to gather the correct information and provide a fast, efficient service, especially for takeout or home delivery. Last order recall makes it easy for a customer to reorder their favorites and also provides an opportunity for a telephone operator to upsell or provide suggestions.
Customers can be organized in many different ways, and ship-to addresses can be assigned to customers, accounts, or individual checks. Customer lookup can be by name, phone number, address, account number, or company name.
When it comes to home delivery and dispatch, RPower POS lets the delivery driver easily check in, check out, close, and manage their deliveries.
Hotel and Property Management
RPower POS lets you post costs to rooms and guest folios. It also integrates with hotel and lodging management software including Lodging Link, Encore, Micros, AutoClerk, System 21, and more. RPower POS can pull up the details of a customer based on their room or folio number. It then automatically applies any charges, tax, and tips back to the room account for later settlement.
Business Management Features
RPower POS has features to make business management quicker and easier, including employee time tracking, payroll export functions, and inventory tracking.
Track Employee Time
RPower POS has built-in employee time tracking so your staff can log in and out at the start and end of their shifts. It also tracks tips and employee breaks, giving you the right information to manage your employees better.
You can track individual employee hours, overtime, jobs, pay rates, tip pooling, and other functionality to meet labor and tax law reporting and requirements. You can export all of your employee timesheet information to your payroll software for quick and efficient wage payments. RPower POS also lets you integrate biometric systems like fingerprint scanners for additional security.
Payroll Exports and Integrations
RPower POS lets you extract and export your employee time data into your payroll and salary software. It works with many different payroll providers including Compupay, ADP, Paychex, and others. RPower POS assigns each employee a unique identification number. It then links this number with your payroll provider to ensure accurate reporting, reconciliation, and payments for work completed.
Inventory Control and Tracking
RPower POS has its own inventory tracking module for ingredients, drinks, and other restaurant items. You can manage everything entirely in its own system, or integrate with other specialized hospitality inventory software like Compeat, Freepour, Scannabar, ChefTec, FoodTrak, and more.
RPower POS automatically extracts information based on your menu and portion sizes then applies it against the stock you’re holding. This makes reordering items much easier and ensures you never run out of key ingredients.
Reporting and Dashboard Features
RPower POS gives you the ability to monitor various aspects of your hospitality business. You can get an at-a-glance view of all activity across your business from a single interface, including orders, takings, servers, and more. The dashboard works through a web browser so you can access your dashboard from anywhere.
The software features extensive reporting capabilities with over 70 different types of POS report on every aspect of your sales, turnover, inventory, operations, and employees. Options include multi-store reporting, staff hours worked, sales over particular periods, inventory levels, discounts, and many more.
RPower POS integrates with several accounting software packages. This includes ACCPAC, Microsoft Great Plains, MAS 90, and QuickBooks. Reconciling your orders against expenses and other business transactions is quick and simple. You can enter general ledger information, quickly reconcile transactions, eliminate errors, and significantly reduce the time you spend on bookkeeping.
The company can export and transmit data to a central database to allow specialized data consolidation and reporting so you can see what’s going on across one or many locations and lines of business. This cloud-based service gives you access to sales, labor, customer, and inventory data.
RPower POS Support and Training
RPower POS has an in-depth training and support section on their website. Their tutorial library features videos and other content designed to walk you through every step of setting up and using the RPower POS system.
Fine dining tutorials are the most numerous on the website and include beginning a new check, ordering cocktails, adding items to an existing check, using ”dup round,” correcting entry errors, using ”hold and fire.”
They also cover many features to do with billing customers and creating checks including printing guest checks, printing a split check, splitting checks, paying checks with cash, paying checks with a credit card, and transferring guest checks.
Nightclub and bar tutorials include using bar tab features, using “dup round,” using house accounts, and cash transactions. Finally, the section on pickup and delivery has tutorials on using caller-id features and the RPower Delivery Dispatcher.
The RPower POS website features an extensive wiki on setting up and supporting the software, including how to setup external integrations with other services and solutions. RPower POS also has an online support center where you can get answers to questions, raise tickets, and get assistance.
Hardware and Accessories
RPower POS offers a range of hardware, including J2 Series or Touch Dynamic workstations.
RPower works with accessories including thermal printers, cash registers, cameras, caller ID systems, coin dispensers, and more.
RPower POS Pricing
RPower POS does not provide direct sales but offers is software and services via a network of authorized dealers. Pricing for RPower POS may vary depending on your dealer, modules you need access to, and various other factors.
Additionally, the pricing for your credit card processing will be set by the processor, not by RPower. The best way to get an accurate idea of all costs is to request a free, no-obligation quote through CardFellow. Try it now.
RPower POS Reviews
Despite extensive searching, we have not been able to find customer reviews of the RPower POS system. The business does have an A+ rating with the Better Business Bureau. There is one complaint made against them on the BBB website, which was a repeat charge to a customer due to a hardware failure. This issue has since been resolved and the customer was satisfied with the response.
Have you used RPower for your restaurant or bar? Leave your own review below!
|Product Category||POS Systems|
|Features||Mobile device management, Tableside Ordering, Tableside Payment Processing, Patron Online Food Ordering, Gift cards and customer loyalty tracking, Inventory management, Sales reports, Employee tracking & management, Payroll metrics, Quickbooks data export, Bar Code Scanners, Card Readers, Cash Drawers, Receipt Printers, Customer Displays, Kitchen Printers & Monitors|
Review posted: 05/24/17
Title: Designed for hospitality industry
Website can be a bit difficult to navigate, but POS system has lots of good options for hospitality businesses and can work with different processors.