In this TanTrack review, we’ll cover features, pricing, and more to help you decide if TanTrack is the right solution for your tanning salon.
What You’ll Need
TanTrack is POS salon management software. You’ll need hardware with the minimum compatible system requirements.
To use the basic features of TanTrack, you’ll need tanning bed timers, cash drawers and receipt printers. You can also purchase finger scanners and key tags to provide additional security and easy access for existing clients.
To accept credit cards, you’ll need card readers and a merchant account with a credit card processing company. Most credit card processing companies are compatible with TanTrack, although some require additional software. The solution offers easy integration with its credit card processing partner, Vantiv (formerly Mercury Payments Systems).
Designed specifically for salons, TanTrack bills itself as an all-in-one software solution to salon management. Its features include tanning bed management and maintenance; easy customer and employee scheduling integrations; gift card and coupon creation and tracking; automated email marketing and alerts; Facebook and Twitter integration; inventory and sales tracking; and a QuickBooks integration.
Sales and Refunds
Sales and refund software integrates with QuickBooks and generates separate sales reports. The sales software supports up to three different sales tax rates including the federal tan tax. Refunds are kept secure, if needed, with password protection and refunds are restricted to the specified client who bought the item.
Gift Cards and Coupons
With TanTrack’s software you can create, edit, and track gift cards. The interface makes it easy to apply gift cards to purchases and track balances. You can also create coupons by dollar or percentage amounts while also specifying which coupons can be used for which items.
TanTrack gives you control of sale pricing and timing on various services, packages, and products. The product inventory features give you the ability to track inventory levels, and the service inventory supports additional salon services such as hair, nail, and massage.
TanTrack provides a convenient interface to track and manage appointment times. Drag and drop capability allows for easy rescheduling. Additionally, with the click of a mouse, you can see more detailed information on the client such as contact info.
Stores lots of information about clients including rewards status, contact info, purchase history, and referral sources. It’s easy to print release forms for new clients with the built-in feature that TanTrack provides. Marketing options are also available which can send automatic invites on Facebook or Twitter for new clients. Automated email marketing helps entice clients to visit with coupons or sales promotions.
Client records can be created with a swipe of a driver’s license, but this feature is only available in 25 states. Additionally, Fingerprint ID can be configured for regular clients.
Employee Info Tracking
TanTrack provides customizable security settings for specific employees. The employee info tracking lets you store employee info such as contact information and time clock data. The time clock data can be integrated with QuickBooks. Lastly, you can track training and certifications so you know when the certifications or training will expire.
Bed Management—Send to Tan and Waiting List
The bed management system, in addition to providing updates on bed maintenance needs, tracks the usage status of each bed. Client packages are also tracked with automatic charges for upgrades. You can configure beds to require client fingerprints for ease of access and added security.
Reports are crucial for small businesses. TanTrack offers reports for every feature in the software package. It also supplies detailed information from payment methods in the Sales Reports to bed visit details in the Bed Reports.
TanTrack Pricing for Credit Card Processing
TanTrack offers integrated credit card processing through two companies: Worldpay and Global Payments. The Global Payments option does not list pricing, as it will be set on a per-case basis for each individual tanning salon.
The Worldpay solution is touted as a flat rate credit card processing option, currently priced at 2.7% + $0.10 per transaction. This is similar to rates offered by other flat rate companies, such as Square.
In some cases, flat rate is a good option. Businesses that may benefit from flat rate processing are 1) those that have low individual transaction amounts or a few thousand dollars per month in credit card transactions or 2) those that prefer simple processing statements and costs, even if they aren’t as low as other options. If that’s you, then integrated flat rate processing could make sense.
TanTrack software is available in different packages depending on how many locations you have. The Starter package – for one location – currently costs $74.99/month. The mid-range Bundle package costs $99.99/month per location. Pricing for the Pro plan is not currently published on TanTrack’s website.
The Starter and Bundle packages do have different features, with the Starter package offering the most basic options. It includes the software, technical support, integrated credit card processing, and reporting. However, it does not include EFT drafts, a cloud-hosted database, online bookings with the client portal, or premium support. All of those features with the exception of premium support are available with the Bundle package. (Premium support is reserved for the Pro plan.)
Pricing current at the time of this update, but is subject to change at TanTrack’s discretion.
The cost of the software is in addition to the cost of purchasing hardware and credit card processing fees.
TanTrack sells almost all the compatible accessories you might need to implement their software. You can view their page on optional hardware to learn more about purchasing finger print scanners, key tags, credit card readers, and more.
TanTrack reviews are surprisingly limited online. Capterra currently only shows 5, while G2 has 1, and there are none on Google reviews nor a BBB profile.
The Capterra reviews don’t look favorably on TanTrack, giving it a 1.8-star rating out of 5. The actual reviews are very polarizing, with some giving it 5 stars and praising its ease of use and remote IT support. Others give it 1 star, complaining that the software isn’t good and bugs haven’t been fixed, there are long migrations from prior software solutions, and that the user wouldn’t recommend it.
The sole review on G2 could not be more different, praising the intuitive layout, ease of transactions, convenient inventory tracking, and reduced stress from the simplicity.
Have you used TanTrack? What did you think? Let us know in the comments!