Monica Eaton-Cardone is the COO of Chargebacks911. As a former merchant herself, who has personally tried certain solutions available on the market today, Monica has a unique understanding of the challenges merchants face on a daily basis and the solutions they need to achieve success. She created Chargebacks911 in response to the industry’s lack of a dynamic, customizable solution that addresses the actual source of the chargeback problem. Since the business’s launch in 2011, Chargebacks911 has grown to more than 350 employees managing 200 million transactions each month. Chargebacks911 is distinguished as one of the fastest growing companies in America and was recently voted Customer’s Choice Best Chargeback Management Program.

Credit Card Processing

Things to Consider When Choosing a Chargeback Management Company

If you are faced with this conundrum, there are several things you’ll want to consider. The 6 main areas to think about are: Do you need professional help? What will a chargback management company do? What kind of results can you expect? How will chargeback management software integrate with your current platforms? What is and isn’t […]


As ecommerce evolves and new threats emerge, one conversation in particular has started to dominate payment processing discussions: should a business outsource chargeback management responsibilities or manage issues in-house?

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