Processor Directory > eMerchant Broker
eMerchant Broker Review
- Payment Processing Options from EMB
- Does EMB provide help with chargebacks?
- Cash Advance and Business Funding Options
- Emerchantbroker Rates and Fees
- Emerchantbroker Reviews
Payment Processing Options from EMB
Emerchantbroker provides accounts for processing credit and debit cards through various means, including retail, mail or phone orders, and online. In addition to credit and debit cards, businesses may be able to accept ACH debit payments, and checks.
Credit and Debit Cards
Emerchantbroker can help high risk businesses accept major credit and debit cards, including Visa, MasterCard, American Express, and more. Cards can be accepted in person such as in a retail store (also called card-present transactions) or online through an e-commerce website (also known as card-not-present transactions.)
ACH Payments
With ACH payments, businesses can set up debiting from a customer’s checking account. Payments can be set for one-time or recurring transactions. Emerchantbroker states there are no set up fees for ACH payments, and electronic transfer of funds occurs within 7 business days.
Checks
For accepting checks, Emerchantbroker offers several solutions: paper check acceptance with guarantee, checks by phone, iCheck, and checks by web.
Paper check acceptance
For accepting traditional paper checks, Emerchantbroker offers a paper check guarantee, which includes features such as verification at the time of the sale to help prevent fraud.
Checks by phone
Emerchantbroker allows businesses to accept checks over the phone. This option is suggested for utility services (like power or phone companies), insurance offices, and call centers that handle billing or sales.
iCheck
iCheck processes all types of checks including personal and business checks as well as travelers’ checks and even money orders. Funds are available within 24 hours. iCheck is only compatible with iPhones and iPads, but it can allow you to process a check just by taking its picture and submitting it. You can also send invoices through email and distribute funds directly from your bank account.
Checks by web
The checks-by-web option lets your customers buy goods or services online using a check instead of a credit or debit card. Checks-by-web uses bank account information to accept payments. Note that there is a $1,000 limit per transaction for e-commerce payments.
Payment Gateways
Emerchantbroker offers its own payment gateway that it says is a great option for new or growing businesses. Payment gateways allow you to do business over the internet, and can usually connect to popular shopping carts for customer convenience.
Does EMB provide help with Chargebacks?
As a payment processor for high-risk businesses, Emerchantbroker understands that chargebacks are going to be an issue. Emerchantbroker partners with Verifi to use the CardHolder Dispute Resolution Network and with Ethoca for chargeback alerts. These two partners help Emerchantbroker customers handle and resolve chargebacks to prevent lost funds from not being notified of a chargeback or being notified too late in the dispute process. Emerchantbroker customers are promised to receive notice of a chargeback in order to determine what steps need to be taken to resolve the dispute.
Cash Advance and Business Funding Options
It’s true that Emerchantbroker offers both a cash advance program and ACH business funding, but how badly do you need that working capital? Much like the saying “with great power comes great responsibility,” so it can be said “with great cash advances comes great cost.” Before you jump into a processor’s offer for a cash advance, make sure you know what you are getting into. We suggest reading our article “Should You Get a Merchant Cash Advance?” and weigh the decision against other options.
Emerchantbroker Rates and Contract Terms
Emerchantbroker doesn’t list rates or fees on their website, likely because the rates will vary based on the business profile and needs of the applicant. High risk merchant accounts often carry higher rates than other merchant accounts. Emerchantbroker does claim on their website that high-risk merchant account rates may start as low as 2.99%. However, there are no details regarding which business types or transaction types that rate applies to.
Everything about EMB’s website seems to give you minimal information and attempt to rush you into reaching out to them or getting started on an application. This could be a red flag for aggressive sales people. If you want to avoid the hassle of pushy sales people and get the fully transparent information you need to make a decision, request an Emerchantbroker quote through CardFellow.
Our free service will allow you to request and compare quotes privately, and you can be assured that quotes are fully disclosed. Sign up for free today.
Emerchantbroker Reviews
Emerchantbroker, LLC has been accredited with the Better Business Bureau since 2012 and currently has an A+ rating with the BBB. The company has only had 2 complaints with the BBB in the past 3 years, 1 of which was closed within the last 12 months. Both complaints are in the category “Problems with Product/Service.” Specific details of the complaints are not available on the BBB’s website. Only 1 complaint is visible and alleges that EMB falsified information on the client’s account leading to $2000 in held funds. EMB responded that they did issue a refund, but could not continue working with the client.
There are no reviews for EMB on Ripoff Report or on Google reviews, and only one review for Emerchantbroker on Yelp. The 5-star review praises Emerchantbroker for getting the reviewer’s business an account after being turned down by other payment processors.
It’s possible that no news is good news, but they are still a fairly new company in the processing business. That being said, Emerchantbroker does boast being voted #1 from 2012-2016 by topcreditcardprocessors.com. There are no testimonials or other reviews on its website.
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