EVO Payments International is a payment processing company founded in NY in 1989. Since then it has grown into an international business with clientele spanning the United States, Canada, Mexico and Europe. For the purposes of this review, we’ll primarily focus on EVO’s services for US clients.
In 2017, an Atlanta law firm filed a class action lawsuit against EVO, alleging that the company regularly overbills customers. The suit alleges that EVO accomplishes this by misleading businesses about pricing, letting them think that rates and fees prominently disclosed in the contract is all the customer will pay, but that once the business begins processing, EVO increases fees or adds additional charges. The suit further alleges that the overcharging is hidden in customers’ monthly statements.
EVO offers a range of processing services, including credit and debit card processing, check acceptance, online payments, gift and loyalty cards, and international processing.
With EVO you can accept major credit and debit cards; American Express and Discover may require separate contracts. You also have the ability to accept EBT payments through a variety of government programs such as WIC and TANF.
If you need to accept checks in your business, EVO’s check acceptance services allow you to accept checks securely at time of sale. EVO offers paper guarantee, point-of-sale conversions, Check21, and ACH Debit.
A paper guarantee means you can accept paper checks at the time of sale with the security of guaranteed payment. With EVO’s paper guarantee, checks are verified and authorized at the time of sale and then manually deposited to your bank. If the checks are returned, EVO guarantees payment.
EVO’s point-of-sale conversion allows you to process paper checks as an electronic transaction. Instant authorization protects against returned checks, and EVO guarantees payments. Funds are electronically deposited into your business bank account, eliminating the need for trips to the bank.
Check21, also known as Remote Deposit Capture, captures an image of a check at the time of sale. Funding is faster than with ACH debits, and is subject to fewer restrictions while still allowing security while accepting checks.
EVO offers ACH Debit payment acceptance to process one-time or recurring transactions from a customer’s checking account or from another business.
If your storefront is made of pixels instead of brick and mortar, EVO has services for doing business online. With EVO you will have the ability to process payments globally and access to a variety of payment gateways. EVO Snap, one of the payment gateways, has shopping carts for your website and reporting features to help you manage your business.
EVO offers fully customizable gift and loyalty card options. Gift cards can help expand your business to new customers, while loyalty cards encourage those who already appreciate your business to keep you in mind and return. Both are also methods for tracking trends and patterns in sales.
If you are looking to expand the boundaries of your business and offer services or products globally, EVO can help. EVO processes over 130 currencies in 49 international markets.
EVO services go beyond payment processing to assist your business with marketing solutions, business analytics, cash advances, as well as security and fraud prevention.
Using customer data and payment services, EVO offers marketing options to help grow your business. Along with the loyalty cards, you can offer loyalty programs with customizable card linked offers and real-time rewards that can be used at the time of transaction.
Crunching numbers related to your transactions and marketing campaigns can help you find the best trajectory for your business. EVO’s web portal can be used 24/7 with internet access to help you capture and analyze various data related to returns, voids, sales, customer spending patterns, marketing success and more.
EVO offers “merchant funding” which is also called a cash advance. However, before you decide to accept an advance for working capital, you may want to consider other options. Cash advances are known for being ultimately very costly.
Along with offering EMV capable terminals, EVO claims to provide tools to help fraud protection and PCI compliance. Exact details regarding what they offer for customer data protection and fraud protection are unspecified.
Yes, EVO offers EMV capable terminals, tablet based point of sale systems, and web-based mobile solutions. You will need to inquire with the company for details about what equipment is offered.
EVO does not list its pricing on its website, but you are welcome to request an Evo quote through CardFellow and find out how much you would be paying. By using CardFellow’s free service, you will be able to privately compare processors and make a more informed decision for your business.
Some review information is available for EVO. EVO International Payments is currently listed under EVO Merchant Services on the Better Business Bureau’s website. The company is not accredited, though its profile currently has an A+ rating. There have been 77 complaints closed within the last 3 years, mostly split between the “Problems with Product/Service” and “Billing/Collections Issues” categories.
Complaints allege dishonest contract/sales practices, hidden fees, raised rates, and bad customer service. The most common complaint, however, was that cancellation was incredibly difficult and involved very high (and previously unmentioned) cancellation and early termination fees. There is also one negative review of the company that cautions people to be wary of their finances when working with EVO and keep track of the charges you receive.
Still under the company name EVO Merchant Services, you will find 43 complaints on Ripoff Report and 3 reviews on Yelp. Both Ripoff Report and Yelp echo the sentiments voiced on the BBB, albeit in less polite language. Judging from the outpour of anger on the web, it would be wise to be guarded when signing any contracts with EVO and know what you are getting into. Using CardFellow’s website you can compare processors and access resources that can help in making your decision.
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.
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Posted by Mel on Jan 10, 2022
They will never cancel your service! We have been sending them termination request forms for 7 months now and they've not done anything about it. We tried calling them to see what's the hold up, every time the wait time for calling them is at least 50 mins. They just have me waiting and keep transferring me to a different rep and always end up saying they'll call me back. I've never received a callback from them. 7 months since our first termination request and nothing has been resolved.
Posted by Alexander Heyne on Jul 01, 2021
This company is the worst -- working with them, they'll bill you silently behind the scenes for years. What's more, their prices will go up, without any more usage on your end, so you secretly end up paying 5x the amount. And at the end? They charge you for 2+ more months, even after you cancel.
Posted by Donald on Nov 04, 2020
EVO is purely a rip off! Misguided and lied too. Quarterly fees charged and not informed off. Supposedly no cancellation fee, LIE! don't let them have access to you business account!
Posted by Lisa Mathias on Sep 23, 2020
I would rate EVO at ZERO stars if it were possible. The actions EVO has taken during COVID are downright predatory. I work with a nonprofit theatre that has been doing its best to just stay open, and your company arbitrarily decides to keep 10% of all proceeds in escrow - even from donations, with absolutely no indication of when we can get that money back. Our theatre had not even ever had a chargeback. You should be ashamed of yourself. Businesses beware before signing up with EVO.
Posted by Craig on Sep 02, 2020
This company is a bureaucratic nightmare for customer service. The different departments within do not communicate whatsoever with each other. Good luck getting any issues resolved with this processor. Find someone else. Completely dysfunctional.
Posted by Connie on Aug 04, 2020
Cancelled this 3 years ago. It never got cancelled. I saw a fee of about $30 a month and assumed it was a bank fee. On 6-1 got charged $102.10 - I have cancelled 3 times since - still being charged $102.10 per month. Horrible company!!
Posted by Gordon F on Aug 02, 2020
We've been using EVO Payments (originally PowerPay) for over a decade. Initially, our experience was positive, with fair rates and good customer support. However, once they were purchased by Deutsche Bank and rebranded as EVO Payments, our processing fees began to climb quickly. Then came the random monthly and annual fees, to the point that we got really frustrated. Stay away from EVO by all means and measures. They are a bunch of glorified thieves.
Posted by Leif Nelson on May 15, 2019
EVO could not process a large payment to a vendor because it "looked suspicious". They required a series of supporting phone calls and documents, which we supplied. We were told that our response was sufficient for approval, but then they didn't approve it after all. They were glad to hold the money for a week, though. I suggested to the vendor that they cancel EVO and call Square Register. They are definitely dropping EVO.
Posted by Elaine Potter on Feb 07, 2017
Evo Payments International is not a reputable company based on my experience. My husband closed his practice February 2016, and I called to inquire where to send their merchant machine. I kept the original box it arrived in so that when I returned it, the machine would be returned safely. When I called to get the address of where to send it, they said that it was old technology so I didn't have to send it. That was my first mistake. They requested a letter, which I faxed in April 2016; however, I didn't keep a copy of the confirmation that the fax went through. That was my second mistake. Every month they kept charging us, to the tune of over $600.00 - I finally had to close out our business account just to stop them charging us. I do have a copy of the letter that I emailed them, which was confirmed by the customer support person, Katie Prendergast. However, I never heard back from them and from other complaints I've read online, I do not expect to ever get reimbursed.
Posted by CardFellow on Mar 22, 2016
Evo Payments International is a very large ISO that resells its services through multiple channels including in-house, independent sales organizations (ISO), independent sales agents (ISA), and financial institutions. Your experience and opinion of Evo will depend largely on the sales channel you use to obtain its service. For all other channels than in-house sales, it's the sales channel that will play the largest role in your pricing and terms, no Evo itself.