Processor Directory > GDpay
GDpay Review
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
2.8/5
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Posted by Rick on Jun 27, 2018
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
0.5/5
Keep in mind that I do not have extensive experience with GDpay and that this review is only a reflection of my 35min phone interaction with Kevin today to inquire about getting on board with them. I asked about Global Payments Inc. (which they DBA as GDpay)'s security breach several years back and see how my client's information will be protected. I asked about the contracts that GDpay has with other companies and its hard inquiry on credit report during application process. Kevin's answer did not fully address my questions and often sounded rude. He pointed out that all the pricing here on CardFellow does not include virtual terminal fee. He then adjusted the quote leading to the higher rate. Their base % rate might be attractive but I am not sure if I am convinced they are of good customer service. Maybe there's other hidden things they did not let us know. For starters, I was informed by adding a virtual terminal, there's more monthly fee, batch fee, and per transaction fee. Who knows if their rate will be the same years down the road. Kevin ended the phone call passive aggressively by implying to me not to waste his time.
View CardFellow Response
I’m sorry you did not find the rep’s answers adequate. Adding equipment may sometimes increase costs, as the processor’s pricing within CardFellow is too low to support “free” machines or virtual terminals. However, once the costs are disclosed and locked, they will not go up. I apologize that it was not clear. If you’d like to consider other options or have additional questions, please feel free to give us a call here at CardFellow. We’re happy to assist however we can.
You mentioned uncertainty if the rate will be the same years down the road. I can assure you that the certified quotes you receive through CardFellow are backed by our legal agreement with the processors. That agreement includes a lifetime rate lock, so your rates would not go up over time. CardFellow even audits your processing statements for you to ensure that you’re not overcharged. In the extremely unlikely event of a discrepancy, we work with the processor on your behalf to have any overage refunded.
We’d love the opportunity to help you secure the most competitive processing. Please feel free to call us at (800) 509-4220 so that we can address any questions or concerns you have. - CardFellow
Posted by Lucifer on May 19, 2016
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
Just reviewed my first month's processing statement and my overall fees were a full percent less than my prior ”discount” processor. All is good, and deposits are prompt. I am happy with our decision to switch
