SPECIALIZES IN B-TO-B
DEDICATED CARDFELLOW REP
ACCEPTS HIGH RISK
BMO Harris Bank, Wells Fargo
The company has locations in the United States, Asia, Brazil, Canada, central Europe, Malta, Spain, and the United Kingdom, but for the purposes of this profile and reviews, we’ll be focusing on Global’s US offerings. If you’re researching credit card processing companies and are considering Global Payments, this profile will provide important details about Global’s services, pricing, reviews and reputation, and more.
Global Payments is a registered ISO of Wells Fargo Bank. Global Payments doing business as Global Payments Direct, Inc. is a registered ISO and MSP of HSBC USA.
Global Payments is a large processor and offers all the usual payment options, including processing online, in-person, and via mobile devices. You’ll be able to take major credit and debit cards, including Visa, MasterCard, Discover, and American Express.
If you need to process transactions online via your website, Global Payments has two internet gateway options: Bigcommerce and Global Transport. Both gateways have a range of features and are backed by Global Payments support. With Bigcommerce you can take online payments through a secure PCI-compliant gateway. No design experience is necessary, as Bigcommerce has a variety of easy-to-use templates. Bigcommerce also provides easy configuration, inventory management, mobile integration to allow your online storefront to display on mobile devices, and integration with Google Shopping.
Global Transport is a secure e-commerce suite for processing cards and checks through your existing website. The cloud-based processing is fast and comes with code samples for webmasters to integrate the service. Global Transport is PCI compliant for processing transactions securely through shopping cart plugins. The gateway also supports Verified by Visa and MasterCard SecureCode transactions, requiring authentication and reducing the risk of fraud or chargebacks. Global Transport also comes with HTML Clone technology to match the look and branding of your website for a seamless appearance.
Global Payments gives you the ability to accept a variety of payments, including credit and debit cards, gift and loyalty cards, and checks. The company also offers point-of-sale equipment and terminals. Note that if you want to take American Express, you may have to get special approval. Also, if you currently accept Discover, you can take PayPal’s purchasing card. If you don’t currently accept Discover, you can get set up to accept both Discover and PayPal’s purchasing card at the same time.
Global Payments offers mobile payment solutions to turn your smartphone or tablet into a processing device. The PayApp mobile solution works with iPads, iPhones, and Android devices. No matter where business takes you, a mobile processing solution will let you accept credit cards, track inventory, calculate discounts, and more.
Global Payments has several tools to help you with security, fraud, and PCI compliance. The company offers an extensive Fraud Awareness Guide, and a section of their website is dedicated to PCI compliant questions and solutions.
Like many processors, Global Payments doesn’t publish rate and fee information on their website. The best way to get a fully disclosed quote with no sales calls or obligation is to request one through CardFellow. Just log in to your CardFellow account and click “request quote” right here in Global Payments’ profile.
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Yes and yes. Global Payments’ standard contract term is 3 years, and automatically renews. You’ll be looking at a termination fee up to $500 for ending your contract early.
The general opinion of Global Payments is lukewarm at best. The company is quite large, but doesn’t seem to have amassed much of a dedicated following, nor a large group of angry customers.
As of early 2016 Global Payments is not accredited with the Better Business Bureau, but does have a profile with the BBB and a rating of A+. Global Payments has had 59 complaints lodged with the BBB in the past 3 years, a fairly low number for such a large company.
Complaints allege difficulty cancelling contracts and high cancellation fees, refusal to deposit merchants’ funds, unresponsive customer service, and unauthorized charges. Many complaints are listed as resolved, but more have an undetermined resolution status at the Better Business Bureau.
Ripoff Report has 40 complaints in their directory for Global Payments. Reviews complain about unauthorized withdrawals, harassment from sales reps, poor customer service, and not depositing funds to businesses’ accounts.
Global Payments doesn’t have testimonials available on their website, but does list awards that include recognition for sales growth from MasterCard and Visa.
In early 2016, Global Payments announced plans to purchase rival Heartland Payment Systems. As we pointed out in an article, the move is somewhat suspicious, as it appears to be a plan to save ally Mercury Payment Systems from a federal lawsuit filed by Heartland. Read more about the Global Payments acquisition of Heartland in our article Global Payments’ Diabolical Plan: Silence Heartland, Bail Out Mercury, Grow Portfolio.
In the spring of 2019, Global Payments announced a merger with payment processor TSYS. The all-stock deal is expected to close in late 2019 and will see a new board of directors comprised of 12 members: 6 from TSYS and 6 from Global Payments. The combined company will operate under the name Global Payments according to a Reuters article.
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Posted by Kevin on Dec 06, 2018
They don't even deserve one star. HORRIBLE customer service. They put you on hold for hours and transfer you from one country to another to get to their "Correct" department. They increase their rates without notice. When we closed the account, they kept charging us monthly to suck every penny we got. Whenever we tell them that we already closed the account, they say that this is the last charge, yeah right. Can't get rid of them unless you change bank accounts. They are like parasites. Avoid at all cost.
Posted by Tom on Aug 31, 2018
I am a veteran independent software engineer and developer who has integrated dozens of different payment systems into sites from small to huge. I have never seen anything as bad as Global Payments. The company seems to be a disorganized collection of acquired companies. We signed up for a GP test account, and as we get deeper into the online documentation, the actual payment service involved is a 2015 acquisition called RealEx Payments. As we started writing test code, we had a few questions. Several phone calls later, I am told that the only support channel is through an email address. Fine. I sent email, waited several days, and received an adequate response. During this delay, I discovered several more issues. Their documentation is incomplete, and often simply incorrect -- what's written does not match the real-world requirements or results at all. Worse yet, the API is full of gaping holes - basic functionality you would expect to find is absent. When you ask them about it, they just stop responding. I've dealt with many payment processors over the years, so this is not completely unheard of, just the first of many "red flags." I end up calling Dublin, Ireland, trying to track down the RealEx people, who are initially responsive and helpful in solving one problem (out of ten?). As the number of problems begins to increase, though, they referred me to someone at another company in the US, Heartland. This guy is nice enough, but I'm still not getting answers. Turns out, he is relaying my questions back to Dublin! So, I email them again. Almost a week later, I get a response that reads basically, "read the documentation and xxck off." The message apparently being, "What you see is what you get, and we're not going to help you." Thanks. So, I've wasted FOUR WEEKS doing what should have taken 4 days. Now we're pushing the whole thing back to the corporate client behind this project and we'll see what happens. My recommendation is to avoid Global Payments at all costs. It is definitely not worth the trouble.
Posted by Anonymous on Mar 27, 2017
Global Payments does what we need them to do - process our payments. My few interactions with their support team have been pretty good too. No issues so far!
Posted by CardFellow on Mar 22, 2016
Global Payments is a large direct processor that uses every form of reseller possible to market its services, including purchasing other large processor, which it recently did with Heartland Payment Systems. As with any processor, your experience will be dictated by the sales channel you use to obtain processing services from Global Payments. We have reviewed many Global Payments statements, and we’ve known it to have a tendency to increase assessments charges over time.