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Fifth Third Bank
As both one of the largest and one of the oldest processors, Vantiv is very familiar with credit card processing for all kinds of businesses. But how do you know if they’re right for your business? You can take a look at reviews from other customers (and we’ll include info on that here) but you’ll also need to consider services they offer, rates and fees, contract terms, and customer service. Choose from the options in the menu below to jump right to that section or continue reading for all the details on Vantiv’s fees, processing services, reviews, and more.
Vantiv was founded in Cincinnati, Ohio in 1970, originally under the name Midwest Payment Systems. The company changed its name to Fifth Third Processing Solutions until 2011, when they became Vantiv. Vantiv was listed as the 2013 Nilson Report’s largest PIN debit acquirer in the United States. The company processes $46 billion in transactions for more than 100,000 businesses. In 2014, Vantiv expanded further by acquiring Mercury Payment Systems.
In early 2016, Vantiv announced the rebranding of Mercury Payment Systems and Element Payment Services as Vantiv Integrated Payments. If you use Mercury or Element, you can expect to start seeing those companies referred to as Vantiv Integrated Payments.
November 2016 - Vantiv annoucnes that it will purchase payment processing company Moneris. More details to come.
Vantiv offers card processing, an e-commerce payment gateway, mobile processing, check processing, and prepaid solutions. Vantiv can also let you accept payment in multiple currencies, in case you have international customers.
If there’s a card out there, you can probably take it with Vantiv. The company supports almost all major cards including Visa, MasterCard, Discover, American Express, and Fleet cards such as Voyager, Wright Express, and Fleet One. Additionally, you can take PIN debit cards on almost all major networks, including Jeanie, AFFN, Alaska Option, Accel, Interlink, Maestro, NYCE, Pulse, Star, and more. You can even choose if you’d like to accept EBT cards.
Got a website and want to let customers buy from you directly online? Vantiv offer e-commerce with a gateway called e-Commerce Plus or you can get set up with the popular Authorize.Net gateway. Both gateways can integrate with your website and shopping carts, allowing your customers to easily and securely pay for what they buy on your website. You can even take international payments from customers outside the United States if you want.
If you’re looking to take payments on the go using your smartphone or tablet, Vantiv offers Vantiv Mobile Accept. It doesn’t matter if you prefer Apple or Android systems, because Vantiv Mobile Accept works with iPhones, iPads, and Android devices. You can combine the Vantiv mobile app with a card reader to swipe cards at the time of payment instead of keying. Transactions are faster and less expensive when swiped, and payments are secured with encryption.
Checks are still going strong, and Vantiv has several solutions if you want to take checks at your business.
If you take checks by mail, Check21 could be for you. It captures images of checks to process faster by converting the check to an image. Imaged checks don’t require a trip to the bank, feature a guaranteed payment option, and come with online reporting for tracking activity.
Electronic Check Conversion
Electronic Check Conversion (ECC) converts paper checks to electronic transactions, allowing real-time authorizations to reduce the risk of bounced checks. ECC doesn’t require a trip to the bank, and funds are usually deposited within 48 hours. Online reporting can be used for reviewing transactions.
Vantiv’s Paper Guarantee is the option to choose if you want to accept paper checks and deposit them at your bank. Paper Guarantee lets you take those paper checks but still have guaranteed payment so that you don’t need to worry about bounced checks and lost funds. Paper Guarantee features real time authorizations and online reporting.
Vantiv’s prepaid solutions include reload gift cards, incentive programs, and rebates. Prepaid programs are flexible and can be tailored to your needs. Gift cards can be designed using existing templates or by creating your own customized artwork. Programs feature online ordering and reporting, and 24 hour customer service.
Vantiv offers an entire separate website for developers, including API documentation, articles, and support for integrating payments in e-commerce and mobile payments scenarios.
Yes. Vantiv has two options: cash advances and small business loans. With cash advances, you can repay as your business grows. There are no required monthly payments. The small business loan option includes fixed repayment which is automatically deducted from your account. Repayment terms for business loans vary from 3 months to 2 years.
Both cash advances and loans can be used for almost any business reason. If you need to buy equipment, expand, purchase additional inventory, open a second (or third or fourth!) branch, or build an e-commerce website, Vantiv can help with funding.
Vantiv provides several options for point-of-sale equipment, including dial, high-speed, Bluetooth, and wireless. Vantiv currently offers the following models:
Dialup or High-Speed Internet Connection Terminals
These terminals plug into a standard phone line or connect via the internet for transaction processing.
Bluetooth options give the benefit of high-speed without being restricted to a fixed location.
Wireless options let you process payments anywhere around the store or restaurant.
Available terminals are subject to change.
As one of the largest payment processors, Vantiv takes security seriously. Vantiv dedicates a page of its website to explaining the range of security features available. The company helps protect customer data using encryption, tokenization, and e-commerce security. Additionally, Vantiv helps you adopt PCI best practices using PCI Assist to make sure you’re compliant.
Vantiv’s Breach Assist can protect you from financial losses if there is a security breach. Vantiv provides an indemnification waiver against losses up to $100,000 per location or $500,000 per incident. Breach Assist can help with expenses such as audits, card replacement, credit monitoring, fines, and account data recovery costs. $25,000 is also included for upgrades to hardware or software after breaches.
In autumn 2015, Vantiv announced a fraud toolkit for ecommerce transactions. The fraud toolkit helps you prevent fraudulent transactions and the costs that come with them. You can detect and prevent fraud before it happens by using Vantiv’s usage monitoring. Usage monitoring detects unusual spending patterns that can indicate a card has been stolen. But if a bad payment does get through, you’ll be able to refund the confirmed fraudulent transactions before they become chargebacks.
The toolkit is available in three service levels: Basic, Advanced Best Practices, and Advanced Custom.
The Basic package includes common tools such as address verification and card verification.
The Advanced Best Practices package includes the tools found in the Basic package, plus advanced features such as device fingerprinting and fraud scoring.
The Advanced Custom package includes all of the features of the Advanced Best Practices package, plus access to a Vantiv fraud consultant who monitors fraud trends and works with you to customize your fraud filters and rules for maximum fraud prevention based on your specific business and possible places for fraud. Advanced Custom also includes a dedicated online console so you can adjust your tools and parameters as necessary in real time.
Vantiv doesn’t publish rates or fees on their website. Interchange-plus pricing may be available, but be sure that you’re aware of all the charges you can expect.
The best way to get accurate, up-to-date pricing is to create a free CardFellow profile and then request a quote from Vantiv. Your Vantiv quote through CardFellow will show you all the pricing so you can compare processors and pay the least for processing.
In July of 2017, Vantiv instituted a monthly "chargeback service fee t1." Instead of incurring a chargeback fee only in the event of a chargeback, the fee would be assessed monthly for all businesses. The following announcement was listed on processing statements:
"Effective August 1, 2017, you will be assessed a $5.00 monthly Chargeback Service fee. You will no longer be charged for chargebacks per occurrence. This flat fee covers all chargebacks you receive in a given month."
If you have a direct account with Vantiv, you’ll likely see this fee on your monthly processing statement. If you work with a Vantiv reseller (an ISO), that reseller can decide if they’re going to pass along the fee to your business. While the Vantiv statement above indicates a $5 monthly fee, the actual chargeback service fee will vary depending on your processor. Check your monthly statement or contact your processor to find out if you’re being charged and how much.
Confusingly, Vantiv also announced on statements that the per-occurrence fee for chargebacks is going up by $10 for businesses that have had a chargeback in the past 12 months. The exact wording is:
"Effective August 1, 2017, your chargeback fee will be increased by $10 per chargeback occurrence."
These two statements seem contradictory, since one message says that there is no longer a fee for chargebacks per occurrence, and one states that the per-occurence chargeback fee is going up. We’ve reached out to Vantiv for clarification and will update this section when more details become available.
Yes. Vantiv’s standard contract is for 3 years and automatically renews. An early termination fee up to $295 applies. Seasonal downtime may be available. Remember, terms and fees can change, so be sure to read your Vantiv contract fully before signing anything.
It’s open 24 hours a day, 7 days a week. You can call or use the online live chat feature whenever you need help. Additionally, Vantiv offers a support video library that includes tutorials and how-to guides for common issues. However, customer service is a frequent point in negative reviews online, which state that the hold times to reach an agent are long and that customer service can be rude and unhelpful.
Vantiv’s online reputation includes quite a few reviews complaining about customer service and problems when trying to cancel their accounts. Keep in mind that an individual review is just that, and your experience may differ.
As of autumn 2015, Vantiv, LLC is not accredited with the Better Business Bureau but does have a profile with the BBB. The company currently has an A+ rating, the highest available. Vantiv has had 61 complaints closed with the BBB in the past 3 years. The complaints are split almost evenly, with 30 complaints in the category "Problems with Product/Service" and 27 complaints in the "Billing/Collection Issues" category. The remaining 4 complaints are in the "Advertising/Sales Issues" category
Complaints allege that the company continued to charge fees after account cancellation, expensive early termination fees, unauthorized debits, hidden fees, and unexplained costs.
29 complaints are listed as resolved, meaning that Vantiv replied to the complaint and the customer was satisfied with the resolution. The other 32 complaints are unresolved, but marked as answered, meaning the BBB felt that Vantiv addressed the customer’s complaint but the customer was not satisfied with the solution or stopped participating in the complaint resolution process.
There are also 5 customer reviews for Vantiv on the Better Business Bureau website. 1 review is listed as “neutral” but checked “would not recommend” to the question of whether the customer would suggest Vantiv to others. The neutral complaint alleges poor communication especially regarding chargebacks. The other 4 complaints are listed as “negative” and also checked off “would not recommend.” The negative reviews complain of long hold times for customer service, getting hung up on once reaching customer service, high fees, and difficulty cancelling accounts.
There are 3 reports in the Ripoff Report directory for Vantiv, complaining of expensive billing errors, unauthorized debits, and continuing to charge even after account cancellation.
There are also 3 negative reviews (all 1-star) for Vantiv at Yelp. Reviews complain of rude customer service and long hold times, charges after account cancellation, and expensive cancellation fees.
Vantiv lists the following awards on their website:
Additionally, Vantiv’s website states that the company has received 24 Quality Service and Data Integrity awards from Visa and MasterCard.
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Posted by Joni on Aug 16, 2017
We tried processing our CC payments in early 2016 but did not like the way they where being done. Stopped using their card reader and went to Square. I have called and have tried to stop the auto draft from our checking account for months to no avail. It has now doubled in price and they do not process anything for us. Now I finally got ahold of someone who will talk to me (and by the way the online chat does not work either) only for her to tell me they will not refund money they have been scamming from my account for over a year. All I can say is stay away from this company. RUN RUN RUN.
Posted by Alex Marks on Jul 11, 2017
I cancelled my service because this company doesn't come through on its promises and now they are trying to charge me almost $6,000 to leave. Cayan on the other hand has been extremely accommodating and has no cancelation fee. Vantiv is a 100 percent nightmare. Trust me on this.
Posted by Cole Guthrie on Jun 12, 2017
DO NOT DO BUSINESS WITH THEM. Stay away! Even their own employees are told of the “Liquidated Damages”. They tried to gouge me for $7,348, then backed down to $5,000, then $1,700 then $1,100 and only if I removed any mention from them from Social Media. It feels like paying a ransom.
Posted by Bao Mai on Mar 09, 2017
I wish I read all the bad reviews here before we signed up. Stuck with them for almost 3 more years. Bad experiences. Salesman promised throught email that they will subsidize/reimburse 2 terminals but now they said no because they covered EDC fee already over that amount regardless of whatever the salesman wrote in the email. Every time we have problems, it takes them a good 30 minutes just to get through same basic stuff and point fingers back and forth between Vantiv and Aldelo. Some minor issues still exist now (5 months) and we don't know when they are going to fix it.
Posted by Giovanni Spataccino on Feb 28, 2017
Please do not use this credit card company! Please find another company these people are crooks - this is a C rated company, stay away.
Posted by Mena and Chris on Jan 04, 2017
We have been with this company for over 8 years. After reading reviews here alone, it's no surprise and I feel little better that we are not the only ones. This company has caused us a lot of frustration. Here is our latest issue with them. We received a call from one of our customers complaining that they were double charged by our business. We looked at our records and we have no records of a charge for the specified date. We called Vantiv on 12/19/2016 and we were told that on the 9th and the 10th of December 2016 there were few keyed in card entries processed that showed in our account on their system. All keyed in entries were made at 00:00 time totaling 671.85 from various customer cards that have previously been legitimately processed here. We checked our records here, we have no records for such charges or settlement for the amount of 671.85. We called our bank and ask them to check and see if the amount of 671.85 have been deposited and we were informed that such deposit does not exist. We contacted Vantiv again and asked who made the keyed in entries and where. It is not possible to key in few credit card charges in less than a second. After several attempts to get an answer someone at Vantiv advised us that our account issues will be submitted to a different department for further in-depth investigation since he had no explanation at this time. The Representative also said that they will call us and let us know of their findings tomorrow. This was on Dec. 19th 2016 and we have not received a call yet. In a meantime, one of the customers that was double charged has disputed the charge of 240.75 and Vantiv has charged back our account for that amount. This is just the latest. We have had issues with undisclosed contract pages they have referenced and we have no records of, additional monthly fees added, etc. We just discovered today by running a quote on this site that we could have saved close to $650.00 for last month alone if we had a different provider. If anyone has any suggestions or have experienced a similar problem please share it and advice us how we can get help... It will be greatly appreciated.
Posted by Brad Johnson on Dec 28, 2016
I am Brad Johnson owner of Johonson Tree service. We have been using this company for 15 years. The first thing they did was charge us over 1000.00 for a machine lease. The bank informed us later that we could have purchased it for 200.00 from them. Then they charged us a fee for paying early. Several years later we tried to switch companies and Fifth Third Bank told us they would close our accounts if we did. We started out paying $5.00 per month, now it's $50.00. We called to close the account today. They informed me that after 15 years we are being charged $295.00 for closing account early. They also said because we didn't cancel before the 25th of the month the account won’t be closed until the end of the next month and monthly fees will apply. They also charged an annual fee and a fee for yearly compliance. Their rates are high and they charge extra for non-qualifying cards. Our new company has a much lower flat rate for all cards we accept. They charge $25.00 per month that covers all extra fees. The machine is free and there's no contract. Without a doubt this is one of the worst companies we have ever dealt with. Good riddance.
Posted by Tina O'Sullivan on Nov 29, 2016
I signed up four accounts with Vantiv in February of 2016. 6 months into my contract, Vantiv began charging me monthly fees for statements and maintenance on each account. My contract clearly states the cost of both is $0. Why this is happening is a mystery. Contacted Mike x5113 and he was going to take care of it. Left 3 voicemails requesting a call back on HIS voicemail and haven't heard back. Spoke to Erin and I have to sign all new paperwork so they can look into it and check to see if it is a mistake - but no promises. Emailed the sales guy Andrew Carozza and he said I need to sign paperwork so it can be investigated. Emailed firstname.lastname@example.org and email@example.com earlier today. Granted it hasn't been too long but considering what I have already went through to try to get this rectified and clearly stated my issue in the email, this is totally unacceptable. Try to terminate and I'll get a termination fee. This is a racket. No matter how nice everyone is when you sign up, DON'T DO IT!
Posted by Carol Gedeon on Nov 10, 2016
Aftet 11 years with vantiv, on an initial 12 month agreement, I cancelled in Sept. 2016. On my October bank statement from 5th 3rd Bank, I was shocked to see a debit of $295. I called to ask why, and was told it was an early termination fee. I will fight this the best I can, but know that "possession is 9/10ths the law". I am furious and would never ever recommend Vantiv to anyone.
Posted by CardFellow on Mar 31, 2016
Vantiv is a large processor that uses every sales channel possible to sell its services. For this reason, your experience with Vantiv will be based largely on the sales channel you use to acquire services. We have seen a lot of paperwork from Vantiv over the years including statements, applications, and quotes. Some shows competitive pricing and terms, others show just the opposite. We have also seen Vantiv continue opaque pricing tactics pioneered by companies it has acquired. For example, Mercury Payments is well known to us for marking up card brand assessments to pad margins. When Vantiv acquired Mercury it didn't change this tactic. It simply moved the overage on assessments to a new line item on statements.