WePay Review

They are holding people's money with no accountability. Read reviews all over the internet for further details.

Terrible system - you get sent to pay for a response for a refundable $1 and the fee says $47. There is no way to go back to the Chat person that sent you. What a bad joke this is. You are holding a donation to a charity!!!!

Horrible company. Customer service is horrible. There is no phone number and they only email you once a day with a 4 word reply that doesn't help or answer any questions.

This company is a scam. They have been holding on to over $24K of ours for over 2 weeks and have no date as to when they will release it. They are creating false reasons and giving us the runaround.

I highly recommend against them as they might damage your relationship and reputation you have with your customers and cost you time and money. We are an established business representing the estate of a rather famous artist from the UK. We’ve been selling art related products over the last few years without issue. In fact, after several hundred orders we’ve had no issues with payments or complaints with Stripe or SquareUp and just one dispute with Paypal, (a damaged item received which we resolved). Then WePay showed up! We added WePay through our Ecwid store and an order came through for $231.99, our first and only order with WePay. Two days later I received an email stating: “Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." And they canceled the order in our store!! It happened without our knowing and I have no idea what the customer thinks yet but it doesn’t make us look very reputable because, WePay IS NOT reputable. Why was this? Because they decided that our “account is susceptible to a high chargeback or dispute rate.” However, if we only had this one sale, no other activity, no chargebacks, no disputes, nothing, and a track record of success with our payments, then this decision is unsubstantiated. Many others have similar complaints and if the WePay response is true, that their “processor holds them to high standards and has rules regarding accounts that are seen as high-risk” THEN WHY DID THEY APPROVE US TO BEGIN WITH? Also, I reached out to Ecwid support and ‘Alex F' said; “That sounds pretty strange in this case. Possibly, if you contact them and ask to reconsider their decision, they will reopen your account.” Reconsider? After this, why would we ever want to do business with such an untrustworthy company like WePay? If we lose this sale or our reputation is damaged, I’m filing formal grievances with the BBB and anywhere else possible. Lastly, I strongly advise against anyone using WePay, if you read the reviews/complaints they have a consistent track record of holding money hostage and damaging a businesses reputation.

I noticed they have taken off reviews. That says it all really. Signed up for WePay - thought we would give them a go. Spent two hours signing up for their nonsense service, then another half hour making a test purchase of £10, then had to wait another five days for them to process it, only for them to shut the account saying high value transactions aren't available! Wow! No joke! They then said they would not allow us to close our account in case they want to take money out of our bank for the single £10 transaction that we made. Honestly I would avoid this company and service at all costs.

Stay away - they are crooks. We process a high volume of orders, and we began noticing that our revenue records were not matching the deposits. Upon further inquiry, we found that they were in fact not depositing all of our completed transactions into our bank account. When we asked why, it took them 3 days to respond and then they said it was a glitch and that they would fix it. Well, that was the last I heard from them. They never fixed it and the issue kept happening. Repeated emails to them went unanswered so we immediately took our business to another payment provider and have had zero issues with our new payment provider since. In all total, it appears that WePay stole about $3,200 from us. We contemplated filing suit, but it would've been cost prohibitive to do so. WePay isn't a Better Business Bureau member so even though we filed a grievance through that, they apparently ignored it. My advice, stay away from both WePay and UltraCart. UltraCart was the cart system we used which is owned by WePay, and so of course they were of no help whatsoever. They ignored us just like WePay did. WePay lost a lot of business with us.

MightyCause (Razoo) uses WePay. MightyCause does not provide telephone support. Just online support. After taking & making so much money from charity fundraisers, no support?! So greedy and so lazy.

I was with WePay for over a year. They were competitively priced, offered the services I needed, and started off with decent support. That all changed pretty quickly. A few "updates" which limited the functionality I needed (one was the quantity was changed so it had to be a round number) leaving me high and dry without a payment processor for some time. This is when I noticed their support starting to decline. They weren't helpful or apologetic and definitely didn't let anyone know this was happening beforehand. Then there were multiple issues with how long it would take to transfer the funds. Their support, again, got worse. Then I tried to update my billing info and spent many weeks back and forth helping them figure out why it would never save for more than a day at a time. The funds were going in to the wrong accounts! Then they discontinued invoicing and told me they would only be focusing on their bigger clients. Probably because of all the issues they had had with us "little guys". And finally, my last straw, I refunded a client a pretty small amount so I could get a check from them instead and WePay took it from an account that wasn't even supposed to be attached anymore. They actually had the nerve to say it was my fault even though I had numerous support tickets showing that not only could their system not handle the billing change requests but I even tried to help them by testing it out many times. Did they offer to cover the overdraft fees from a bank I no longer used? No. Did any of the reps or managers apologize once? Nope. I spent a lot of time with WePay and afterwards cleaning up their mess and I will never use them again. Actually, 2+ years later, I'm still leaving reviews about them wherever I can. I've since switched to Freshbooks and Stripe and they have been an absolute pleasure to work with.