Processor Directory > YapStone

YapStone Review

DOES NOT OFFER CERTIFIED QUOTES THROUGH CARDFELLOW What does this mean?
YapStone (which also powers RentPayment.com and VacationRentPayment.com) is a processor that focuses on serving businesses that have traditionally been check-based, like rent payments. YapStone feels that paper checks slow down business, reduce productivity, and even cost businesses money. Here, you can find out if YapStone is right for your business by getting the details about their services, rates and fees, customer reviews, and more.
About this processor:

VERIFIED REVIEWS

SPECIALIZES IN B-TO-B

DEDICATED CARDFELLOW REP

ACCEPTS HIGH RISK

HIPAA COMPLIANT

QUICKBOOKS PLUGIN

Processor(s)

 

Acquiring Bank(s)

 


History

YapStone got into payment processing in 1999 by launching RentPayment, the credit card processing payment option for apartment rentals.

What can YapStone help me with?

Designed for rent payments, YapStone lets you take regular payments from long-term tenants, payments for short-term vacation rentals, storage unit rental payments, and more.

YapStone homepage

Taking Payments

YapStone lets you quickly and safely take credit cards, debit cards, ACH payments, and cash through multiple channels, including online, by email, via mobile app, by phone, by text, or in person.

YapStone enables payment acceptance through a payments API that functions as a gateway for online payments, using point-of-sale swipers for in-person transactions, mobile payment options through the use of apps, and customizable web applications to use with a virtual terminal for entering payment information you receive by phone. All methods benefit from security technologies, including encryption, to help reduce the chances of fraud.

Processing International Payments

Since YapStone offers payment processing for businesses like vacation rentals, you might find it necessary to take payment in another currency. YapStone supports multiple international currencies, including Euros, Canadian dollars, British pounds, and more. You can choose your settlement currency to make sure you get paid in your own preferred currency.

Equipment

YapStone doesn’t provide many details about equipment. As the company focuses heavily on rental payments, many YapStone customers accept payment online or in-person using a virtual terminal and therefore don’t need point-of-sale equipment. Online and virtual terminal payments require a computer with internet access to use. YapStone may be able to support some types of in-person swiper devices if you prefer to use that type of equipment.

Tell me about security

YapStone is Level 1 PCI compliant, helping to reduce the chances of fraud or other security issues. Additionally, YapStone uses third party fraud prevention software monitored by a dedicated payments safety team.

What are the costs?

YapStone doesn’t publish rate or fee information to use their services. No problem! You can get a quote from YapStone directly through CardFellow. Your quote will be fully disclosed. To get started, sign up for a free CardFellow account and request a quote from Yapstone.

YapStone Reviews

YapStone’s reputation is intertwined online with the reputations of its offshoot companies (like VacationRentPayment.com and RentPayment.com) which means that many of the available reviews are from tenants and renters, not from the business using YapStone for payment processing.

YapStone on Yelp

Yelp is one of the places where YapStone reviews are from business owners. As of late November 2015, there are 2 one-star reviews for a one-star total rating for YapStone. Reviews accuse YapStone of predatory practices and fee structures, poor customer service, and inability to fix problems.

YapStone and RentPayment.com at the Better Business Bureau

YapStone, Inc. doesn’t have a profile with the Better Business Bureau, but RentPayment.com does. Neither company name is accredited with the BBB, but RentPayment.com’s profile indicates an A+ rating nonetheless. Companies that have profiles but not accreditation have not necessarily sought out accreditation, so it isn’t an automatic indication that the BBB advises against the company.

As of late November 2015, RentPayment.com has had 27 complaints lodged with the BBB in the past 3 years. The majority of the complaints (17) are in the category “Billing/Collection Issues” with the remaining complaints spread among “Problems with Product/Service” (7 complaints), “Advertising/Sales Issues” (2 complaints), and “Delivery Issues” (1 complaint.)

Not all details are available, but readable complaints allege inaccurate late fees, high payment fees, and fees not clearly disclosed. However, these complaints seem to primarily come from tenants complaining about the fees, not from businesses complaining about their processing fees. It is not clear if (or how many) of the remaining complaints apply to business owners using YapStone instead of tenants paying.

Do you use YapStone for your payment processing? Leave a review!

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
0/5

Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.

There are no verified reviews for this processor
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1.2/5

Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile. While we validate these reviews as best we can, CardFellow does not verify that a reviewer is using or has used a processor's service.

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Posted by Dan on Feb 23, 2017

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

Yapstone handled my holiday home payments. They talk of having 'state of the art' fraud checking techniques yet cannot screen out basic fraud. This means that when a fraudulent transaction takes place they simply reverse the payment from your bank account. When I escalated this to Director level, they acknowledged this is a problem but refused to offer any compensation or change their operating procedures. This is a company that has allowed fast growth ambitions to drive a coach and horses through basic customer care. Avoid and select an alternative - I have.

Posted by Arny on Oct 13, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

Why these people need to charge a large service fee is crazy. Once you put in whatever you are supposed to pay, they add a fee based on the amount you owe. So if you owe $500, you are gonna pay them $15 to get it processed online by robots. It's really an abuse of the system if you ask me.

Posted by JEM on Oct 06, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

I agree with the above reviewer. I paid by credit card previously and was charged $9.95 for the transaction. Today I went to pay for another 6 months and the service fee was outrageous. I called and was told going forward there is a 2.95% added to the amount plus the $9.95 transaction fee. I asked to speak to someone in management and was told they would call back, it has now been 4 days and no return call. Unfortunately the representatives assigned to customer questions really do not know or are not told why the fees are so high. Also you cannot find any information on the website which defines services fees. I would never recommend this company to anyone.

Posted by Eric McIntosh on Sep 01, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

I started to use them for my VRBO rental because VRBO forced me to. These people charge outrageous fees and you can't get anyone on the phone to discuss issues with, and they do not return calls.

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