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What functions, exactly? Read on, as we dig into features, pricing, and more in this Ambur POS review and profile.
First, some good news – While Ambur POS is owned by ShopKeep, it doesn’t require a specific processor in order to use it. As long a processor can support the Bridgepay gateway, it can support the Ambur POS. In most cases, having your choice of processor means you’ll be able to find lower rates for credit card processing than if you’re limited to one processor.
The Ambur POS system runs on Apple devices, not on Android. So at minimum, you’ll need a compatible iPad, iPhone, or iPod Touch, the Ambur POS software, and a merchant account with a credit card processing company that can support the Bridgepay gateway. You may also want optional accessories like cash drawers and receipt printers
As mentioned in the introduction, the Ambur point of sale software offers several features that food industry veterans want and need, like splitting checks, modifying menu items according to customers’ preferences, easily managing reservations, and handling takeout or delivery orders.
These days, it’s very common for groups of diners to split payment for their meal. Ambur POS lets you quickly split checks, and allows diners to pay with multiple credit cards or a mix of cards and cash.
Since it’s a tablet-based system, Ambur lets you take orders right at the customers’ table. You can add items, adjust the specifics according to the diners’ preferences, and send orders right to the kitchen.
Hold the mayo? Substitute sweet potato fries? Whatever the customer’s request, your staff can easily enter the correct order using the modifiers capability.
A built-in reservation system and customized table layout help you manage the entire dining room. A table layout that looks on screen like it does in person helps streamline organization and assigning servers. Tables can be highlighted by user and display the headcount of each table below its icon in the layout so you can easily see how many people are being served at each table.
If you offer takeout or a delivery service, you can assign what type of order it is to the ticket so the kitchen can prioritize. Additionally, Ambur POS gives the option to include address information on the delivery ticket so your drivers aren’t wasting time searching for addresses for each order.
The Ambur POS also offers features to help with reporting and back-of-house management. A variety of reports are available, including overall sales, shift reports, totals by payment type, tips, discounts and voids, payroll, and more. Reports can be exported to CSV for use in external programs.
As far as other management functions, you can organize staff into groups on the POS system and assign permissions to each group so that servers only access functions they need for their jobs. Ambur can also allow you to manage employee hours, define pay rates, and calculate payroll data from timeclock information.
Ambur states that it’s compatible with most major hardware brands, allowing you to connect the accessories you need to make the right POS system. Available options include cash registers, receipt printers, iPad stands, and more.
The Ambur POS software costs $999 for use on unlimited devices for 2 years. When your 2-year license is up, you’ll need to renew it for an additional $999 if you want to continue using the system.
While $999 as an upfront cost may seem a bit steep, it’s worth noting that the unlimited device provision is an advantage over some systems that charge per device. If you have a larger restaurant and expect to use multiple systems, the Ambur could save you money.
The costs for the software are in addition to any costs you incur for purchasing equipment and for credit card processing.
Since Ambur POS is not a credit card processing company itself and does not require use of a particular processor, you have the ability to secure competitive processing costs. If you’re interested in using the Ambur POS for taking credit cards, you can get instant, fully-disclosed processing quotes using CardFellow’s free quote request tool. All quotes are private, meaning we won’t share your info with processors (we hate sales calls just as much as you do) and you can compare quotes from as many processors as you’d like. Request quotes now.
Ambur POS has some great features for restaurants, like splitting the check, modifying menu items for customers' requests, etc. It also allows use of any processor, so it may be possible to get lower processing costs than if they locked you into a particular processor.
I've been using this system for over two years now. I find it highly intuitive for the most part. Recently, we upgraded and had a minor issue signing in. Other than that we've had no major issues. I would have given four stars except they only have email support, which is very frustrating when time is of the essence. I would be willing to pay for instant support. Features I like include splitting checks, shift timekeeping, and reports. I wish it had a detailed report listing each ticket.
I inherited this pos when I bought out a restaurant. There is no support. No cash reconciliation, no payroll report for percentage of labor. Only way to reach anyone is by email. Takes hours for the response which is usually that is not part of Ambur, but we will pass it on. Our tickets keep disappearing, customers are being charged twice for credit cards. Again, no human support. I am switching systems ASAP.
Ambur has gone rapidly downhill. We are losing money due to glitches in the software and their customer support refuses to speak with us by phone. Every update has a new glitch. One of them resulted in all servers being able to delete sent orders, providing an easy way for employees to steal. I don't recommend it for anyone.