Global Payments Integrated (formerly OpenEdge) Review 2023

What services does Global Payments Integrated offer?

Global Payments Integrated can help process payments in-store or while you are on-the-go. Added features like recurring payments, check services, loyalty card programs, and offline processing can benefit your business in other ways as well.

In-Store Payments

Restaurant? Retail? A high-end day spa that caters to people’s pets? No matter what industry you are in, if you need a way to accept payments in card-present environments, Global Payments Integrated can help. Global Payments Integrated offers support for major credit and debit cards, as well as Apple Pay using the iPhone 6 and later.

Mobile Payments

If you run a business that keeps you running around as well, mobile payments can be a great convenience. Global Payments Integrated allows you to take payments through any mobile device whether Apple or Android. Payments include end-to-end encryption and signature capture. You can use secure card readers (like the MagTek Bullet and the IDTech Shuttle) so that you do not have to key-in transactions.

Recurring Payments

Subscription based services (like gym memberships) need methods for recurring and scheduled payments. Global Payments Integrated can provide that service with an added perk. The company’s decline minimizer updates expired credit card automatically, reducing the number of declined payments in recurring or subscription billing payment situations.

Global Payments Integrated Check

Checks are still a preferred method of payment for some people and Global Payments Integrated offers services to make accepting them simpler. If you want to accept checks, you can utilize ACH or Check 21 and convert the paper checks into digital transactions. An optional verification service approves or rejects checks by examining fraud history and validating the routing number of the check. This helps eliminate bounced checks and funds are deposited directly into your account.

Global Payments Integrated Gift

Loyalty programs are a great way of showing you appreciate your customers and encouraging repeat business. Global Payments Integrated Gift gives you a card-based loyalty program that can be integrated with single or multiple locations and comes with reporting features as well.

Offline Processing

Worried about what happens if your network goes down? Global Payments Integrated has got you covered by offering offline processing to help eliminate lost credit card sales due to network downtime. With offline processing, transactions are stored securely during an outage and then submitted when the network is available. Reporting options help reconcile transactions to ensure payments aren’t missed.

What about equipment?

Global Payments Integrated doesn’t list all compatible equipment on their website. The company does boast support for IDTech Shuttle and MagTek Bullet mobile card swipers.

Any security benefits?

For extra security Global Payments Integrated offers EdgeShield, a bundle of security services designed to protect businesses and cardholders. EdgeShield includes end to end encryption to render card data unusable to potential thieves, a token vault to store sensitive information away from the business’s card payment system, and PCI Assure, a process to simplify PCI compliance by offering online questionnaires and custom security profiles to help address possible issues. PCI Assure also includes data breach insurance for businesses to help with costs in the event of a breach.

Global Payments Integrated Rates and Fees

Global Payments Integrated doesn’t publish it rates and fees online, but you can request an OpenEdge quote through CardFellow and get fully disclosed pricing information. Our free service allows you to privately compare quotes of any processors you choose. Sign up here!

Global Payments Integrated Reviews and Online Reputation

Unfortunately, not much information is available for Global Payments Integrated reviews. The company has been accredited with the Better Business Bureau since 2012 and currently has a profile with an A- rating. There are only 8 complaints closed in the last 3 years; that’s not a bad standing. Another factor in Global Payments Integrated’s favor is that there are no complaints to be found on Ripoff Report, Yelp, or Google reviews. However, there is also nothing in the way of complimentary reviews or testimonials either.

Most of the complaints at the BBB are not visible but the ones that are allege needing refunds for charges that accrued after cancelling services. One of the complaints accuses the company of fraud and forging documents. In most instances the company did respond and issue refunds for the charges.

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