In this Leaders Merchant Services review, we’ll go over all the info on services, pricing, and more.
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- History and News
- Leaders Services
- Leaders Rates and Fees
- Contract Terms
- Does Leaders provide equipment?
- Security Features
- Leaders Merchant Services Reviews
History and News
Leaders was founded in 2000 and is a registered ISO and MSP of Wells Fargo. In 2017, Leaders was purchased by its longtime partner iPayment, but will continue to operate under its own name.
Leaders Services
Leaders Merchant Services offers payment processing options including CheckPoint check processing and credit and debit card acceptance. Leaders also offers cash advances if you’re looking for working capital for business expenses.
CheckPoint
Leaders’ check assurance program lets you choose a paper check guarantee or electronic check conversion (ECC). Using ECC, if a check bounces, you’ll be reimbursed and won’t be charged bounced check fees. You also won’t need to make a trip to the bank to deposit checks with the electronic check conversion option.
Credit and Debit Card Payment Acceptance
Leaders credit card processing solutions offer the ability to accept payments in multiple ways, including in-person using traditional credit card machines, on the go using your smartphone, by phone with a virtual terminal, or online with an Authorize.Net gateway. If you run a brick-and-mortar store, the traditional option using a credit card machine is the way to go. If you’re constantly taking cards at different places (such as on deliveries, at tradeshows, or at craft fairs) the mobile/smartphone solution will suit your needs. If you take cards by phone, fax, or mail (such as catalogue businesses or professional offices, including dentists and doctors) a virtual terminal will allow you the flexibility to take cards with the safety of a secure online form.
Cash Advances
Leaders Merchant Services offers cash advances. To qualify, you must have been in business for at least 9 months and processing credit cards for at least 6 months. Other conditions apply. Be aware that cash advances do have drawbacks and may be an expensive option for securing working capital. For more information, see our article Should I Get a Cash Advance?
When you process with Leaders, you can take Visa, MasterCard, Discover, and American Express.
Leaders Rates and Fees
Leaders Merchant Services uses tiered pricing, a model prohibited at CardFellow due to its opaque and expensive nature. Tiered pricing is one of the most common ways that businesses overpay for processing.
Leaders has three rate tiers – "qualified," which is the least expensive rate, "mid-qualified" which is a mid-range rate, and "non-qualified," which is the most expensive. Leaders only publishes their starting rates of 0.15% for swiped cards and 1.79% for keyed cards, but keep in mind that Leaders can arbitrarily determine that your transactions are charged more expensive rates. The actual rates and fees depend on many factors, including the type of business you are, what kind of cards you accept, whether you’re swiping or keying cards, and other variables completely at Leaders’ discretion.
To receive the qualified rate, you must meet certain criteria, including but not limited to:
- Swiping the card if you are a swiped merchant
- Keying the card with Address Verification Service (AVS) if you’re a keyed merchant
- Closing out (batching) your terminal every day
Meeting these qualifications doesn’t necessarily mean your transactions will achieve the qualified rate. Note that you will be charged the non-qualified rate on all transactions if you don’t batch out your terminal daily. If you’re considering Leaders Merchant Services, be sure to review documents carefully to determine what your non-qualified rate will be, as it’s likely that many of your transactions will be charged at that higher rate.
Leaders Merchant Services also has a $500 "beat your rates" offer, where the company promises that if it can’t save you money on your credit card processing, it will give you $500. While it seems like a good deal, these types of offers are often used deceptively. Be sure to check out our article on the truth about credit card processing rate match offers.
Contract Terms
Leaders’ contracts are 3 years, but include a 30-day trial period. There is no early termination fee if you cancel in the first 30 days. After the first 30 days, the cancellation fee is $350. It drops to $250 if you cancel in the second or third year of your contract.
Leaders offers seasonal downtime, but the terms are not readily published on their site. Terms for your specific business will need to be discussed directly with Leaders.
Does Leaders provide equipment?
Leaders’ offers free equipment, which can be a bit of a red flag. There’s no such thing as “free” equipment, so it’s likely that if you’re getting it, you’re being overcharged somewhere else.
Leaders’ equipment brands include Ingenico, Verifone, Hypercom, Nurit, and Magtek. The company offers wired and wireless credit card processors, mobile card readers, check readers, debit pin pads, and gateway Authorize.net. Equipment features vary by model, but offer conveniences like backlit LCD screens, ergonomic keys, and built-in thermal printers.
Security Features
Leaders’ website claims that the company has one of the biggest chargeback and fraud departments to help clients, and works with you to help you achieve PCI compliance. It doesn’t offer further information on what steps it takes to help prevent fraud, or what is involved in the chargeback process from the business side when chargebacks do occur. For specific details, contact the company.
Leaders Merchant Services Reviews
Leaders Merchant Services is not currently accredited with the Better Business Bureau, but does have a profile at the BBB. The company has bounced back from a 2015 rating of B to an A+ rating in 2016. This is likely due to complaints falling. In 2015, the Leaders profile showed 213 complaints lodged with the BBB in the past 3 years. In autumn 2017, there are 157 complaints listed for the past 3 years. Most complaints refer to unexpected fees or costs they were not expecting. The company does reply to customers who complain, in some instances offering refunds. The BBB responds positively to companies actively participating by addressing concerns, so that may also affect Leaders’ new higher grade.
In addition to the official complaints, there are 56 text reviews on the BBB’s website, wplit fairly evenly between positive and negative experiences.
The negative reviews claim that salespeople used deceptive tactics or lied to businesses and complain of hidden fees and unexpected pricing as a result. The reviews also warn of poor customer service. By contrast, the positive Leaders reviews say that the company is easy to work with, that integrating mobile payment processing was helpful, and that staff is knowledgable.
Unfortunately, Yelp corroborates the negative Leaders reviews filed with the BBB, with 12 one-star reviews listed as helpful. 104 additional reviews warn of hidden or high fees, unhappiness with the transparency of the costs, and unhelpful customer service.
Leaders also racks up 70 complaints on Ripoff Report, with reviews complaining once again of hidden fees, but also unauthorized holds on funds and deceptive practices, and 16 1-star reviews on Consumer Affairs, where clients express frustration over undisclosed fees, shady sales reps that promise the moon, and high cancellation fees.
There are no testimonials available on the company’s website.
