CardFellow Credit Card Processing Blog

Case Studies

CardFellow’s Rate Guard Protects The Paw Sitter from Price Increase

by Ellen Cunningham

The Acquisition Leigh first heard of the acquisition during the summer, the busiest time for her pet services business, when she received a postcard with instructions on logging in to a new site for statements. Not having time to worry about it right then, she set the postcard aside for months and hoped she’d be…

Two years after choosing a credit card processor through CardFellow, Leigh Peterson received word that the processor she uses had been purchased by another company. What would that mean for her business? Would costs go up? Would customer service suffer?

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Credit Card Processing

How to Accept Credit Cards

by Ellen Cunningham

Whether you’re starting a business from scratch, taking over an existing company, or adding credit card processing to your established business for the first time, you’ll need to know how to accept credit cards securely and at a low cost. There are tons of articles out there on credit card processing fees (we’ve written a…

Swiping a credit card in a store or entering card details online is easy from a consumer standpoint, but more involved for the business that takes that card.

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Credit Card Processing

Best Credit Card Processors for Chargebacks

by Ellen Cunningham

Good credit card processing companies will have multiple options for notifying you of a chargeback. Since you have a limited window to respond, it’s important to find out about a dispute as early as possible so you have time to collect and submit evidence. In this article, we’ll take a look at the role your…

Chargebacks are a headache for businesses, and having the right processor on your side can help. But how do you know which is the right processor?

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Credit Card Processing

Discover and American Express Chargebacks

by Ellen Cunningham

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit card…

Discover and American Express both issue their own credit cards. When a cardholder initiates a chargeback on a Discover or Amex, the process works a little bit differently.

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Credit Card Processing

What Happens When You Get a Chargeback

by Ellen Cunningham

When you disagree that a chargeback is warranted, you’ll need to fight that chargeback through your credit card processor. However, processors each have their own methods for notifying you of chargebacks and for requesting documentation to support your claim. In this article, we’ll go over what to expect when you receive a chargeback so that…

Most businesses deal with a chargeback at some point. When a customer is not satisfied with a purchase, they dispute that purchase through their credit card issuer, asking for the money to be refunded.

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Credit Card Processing

Credit Card Processing Savings: Chasing the Unicorn

by Ellen Cunningham

My guess is that you’re starting your search for a processor by heading to Google to read reviews on the “best” credit card processors, or to find the processors with the lowest “rates.” Or perhaps you’re trying to verify something you were told by one of the dozen merchant services salespeople that seem to call…

I get it. Credit card processing fees are through the roof, the industry is chock-full of shysters, and every time you try to find a better processor you end up the same or worse off than you were before. That’s because you’re doing it wrong.

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Credit Card Processing

Kratom Merchant Accounts: What You Need to Know

by Ellen Cunningham

Some credit card processors simply lump kratom with marijuana and refuse to provide merchant accounts for either substance. Others are willing to provide merchant accounts for kratom, but you can expect to go through a lengthier approval process and pay fees that reflect kratom’s high risk processing status. What is “high risk” processing? What is…

Kratom is different than marijuana and CBD, but sellers often run into the same problems as marijuana dispensaries when it comes to obtaining a merchant account.

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Case Studies

CardFellow Helps Best Box Lunches Weigh Convenience and Cost

by Ellen Cunningham

The problem: A narrow cancellation window on an automatically-renewing contract, constant rate increases, and high commercial card usage. The solution: CardFellow’s no cancellation fee guarantee, lifetime rate lock protection, and expert assistance with commercial cards. Jim McCormac wasn’t thrilled with highway construction starting near his business, but credits it with a shift from running a…

Jim McCormac knew that his company, Best Box Lunches, was overpaying for credit card processing. But with a narrow cancellation window on his contract and limited time to research processing, he wasn’t sure about making a switch. Then he found CardFellow.

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Credit Card Processing exposed