CardFellow Credit Card Processing Blog

Credit Card Processing

Discover and American Express Chargebacks

by Ellen Cunningham

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit card…

Discover and American Express both issue their own credit cards. When a cardholder initiates a chargeback on a Discover or Amex, the process works a little bit differently.

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Credit Card Processing

What Happens When You Get a Chargeback

by Ellen Cunningham

When you disagree that a chargeback is warranted, you’ll need to fight that chargeback through your credit card processor. However, processors each have their own methods for notifying you of chargebacks and for requesting documentation to support your claim. In this article, we’ll go over what to expect when you receive a chargeback so that…

Most businesses deal with a chargeback at some point. When a customer is not satisfied with a purchase, they dispute that purchase through their credit card issuer, asking for the money to be refunded.

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Credit Card Processing

Credit Card Processing Savings: Chasing the Unicorn

by Ellen Cunningham

My guess is that you’re starting your search for a processor by heading to Google to read reviews on the “best” credit card processors, or to find the processors with the lowest “rates.” Or perhaps you’re trying to verify something you were told by one of the dozen merchant services salespeople that seem to call…

I get it. Credit card processing fees are through the roof, the industry is chock-full of shysters, and every time you try to find a better processor you end up the same or worse off than you were before. That’s because you’re doing it wrong.

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Credit Card Processing

Kratom Merchant Accounts: What You Need to Know

by Ellen Cunningham

Some credit card processors simply lump kratom with marijuana and refuse to provide merchant accounts for either substance. Others are willing to provide merchant accounts for kratom, but you can expect to go through a lengthier approval process and pay fees that reflect kratom’s high risk processing status. What is “high risk” processing? What is…

Kratom is different than marijuana and CBD, but sellers often run into the same problems as marijuana dispensaries when it comes to obtaining a merchant account.

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Case Studies

CardFellow Helps Best Box Lunches Weigh Convenience and Cost

by Ellen Cunningham

The problem: A narrow cancellation window on an automatically-renewing contract, constant rate increases, and high commercial card usage. The solution: CardFellow’s no cancellation fee guarantee, lifetime rate lock protection, and expert assistance with commercial cards. Jim McCormac wasn’t thrilled with highway construction starting near his business, but credits it with a shift from running a…

Jim McCormac knew that his company, Best Box Lunches, was overpaying for credit card processing. But with a narrow cancellation window on his contract and limited time to research processing, he wasn’t sure about making a switch. Then he found CardFellow.

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Accounting and Finance, Credit Card Processing

Clover Capital: Funds for Small Businesses

by Ellen Cunningham

Much like competitor Square Capital, Clover Capital provides merchant cash advances to customers. Cash advances are typically easier to obtain than small business loans, but do have some potential drawbacks to consider. Clover Capital Other Companies Called Clover Capital What is a merchant cash advance? Business Loan vs. Merchant Cash Advance Acceptable Uses of Funds…

Businesses using Clover systems may be eligible to borrow funds for business purposes through the Clover Capital program.

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Credit Card Processing

Clover Monthly Fees: Choosing a Software Plan

by Ellen Cunningham

There are several choices, each with different costs and features. In this article, we’ll cover the monthly fees for Clover plans, hardware/software compatibility, and what you get with each software plan. Clover Equipment Clover Software Plans Payments Plus Register Lite Register Register Plan Pricing for Clover Stations Other Clover Fees App Fees How much does…

If you use Clover credit card processing equipment, you’ll need to pick a software plan along with the machine. Which Clover software plan is right for you?

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Case Studies

CardFellow’s Lifetime Rate Lock Proves Key for HeartMath

by Ellen Cunningham

The Issue: Constant rate increases and not knowing if current rates are truly the best. The solution: CardFellow’s lifetime rate lock and free ongoing statement audits to ensure the lowest possible pricing. It wasn’t the first time Tom had switched processors. For 27 years, HeartMath, LLC had provided research-based solutions to help people lower stress,…

For Tom Beckman, a notification of a rate increase wasn’t unexpected, but it was the final straw. It was time to look for a new credit card processor, again.

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Credit Card Processing exposed