Restaurants and Bars

5 Ways to Improve Your Restaurant Customer Service with a POS System

While you might initially implement one in order to decrease your payment processing time, a point-of-sale system can actually do wonders for all facets of your restaurant, especially customer service. There are several reliable methods for leveraging your point-of-sale system in order to upgrade your business methods and improve the customer experience. You can, for…

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Customer service upgrades can take are often hassles that take time and money, but one of the more unexpected and simpler ways you can boost customer service quality is with the right point-of-sale system.

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Credit Card Processing

EMV Fallback: Fees and Definitions

There are a few situations where this can happen, which we’ll take a look at in this article. While occasional fallback transactions are okay, too many can bring fines and other penalties. Additionally, magnetic stripe transactions are not as secure as chip transactions, so you’re opening yourself up to greater liability if you don’t properly…

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EMV fallback refers to a transaction where a customer uses an EMV (chip) card in a chip-capable terminal, but the transaction doesn’t go through as a chip transaction. Instead it “falls back” on magnetic strip technology.

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Credit Card Processing

Visa Claims Resolution Fees and Explanations

VCR may result in some new fees if you incur a chargeback. In late 2018 or early 2019, you may have seen a notice on your processing statement about upcoming VCR charges. For example, some businesses saw this explanation: Visa recently announced they are delaying the time-based dispute response and acceptance fees associated with Visa…

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Visa Claims Resolution (VCR) is a chargeback management system that Visa rolled out in 2018. It’s designed to streamline Visa’s chargeback process.

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Case Studies

Tampa Bay Ponds and Rocks Ends Fee Frustration by Using CardFellow

What he hadn’t seen was low pricing that stays low, with excellent customer service. Enter CardFellow. Starting a Business More than two decades ago, George started out mowing lawns with a lawnmower he hauled around in the back of his beat up car. That turned into providing landscaping services, then pond installation, and finally retailing…

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In 20+ years of running his landscaping and pond business, George Ruiz had seen it all when it comes to credit card processing. High rates? Check. Negotiating lower pricing only to see it rise again? Check. Good reviews that seemed questionable? Check.

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Credit Card Processing

What is Merchant Services?

It seems to include a lot of different things, so what is “merchant services” or “merchant processing?” If you’re starting a business or looking to get better rates on credit card processing at your existing business, it’s a good idea to understand what’s involved in merchant services and how to choose the right provider. Let’s…

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Both new and seasoned business owners may come across confusing terms when it comes to credit card processing. One such term is “merchant services.”

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Credit Card Processing

POS Systems: Best Options for Retail and Restaurants

There are many factors to consider: price, features, processor compatibility, hardware and accessories and more. In this article, we’ll cover common features, popular brands, and other variables to take into account when choosing the right system for your business. We’ll address both retail POS systems and restaurant POS systems. Need a specialty system for a…

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Point of sale (POS) systems enable everything from payment processing to inventory management. But which system is right for you?

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Credit Card Processing

Credit Card Machine for Small Businesses

When you’re deciding how to take credit cards, the equipment you purchase is a big decision. In this article, we’ll tackle major brands, popular features, processor compatibility, and more. Need specifics on particular machines? Be sure to check out our credit card machine directory. You can also request quotes for processing and for purchasing machines…

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Need help choosing the right credit card machine for your small business?

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Case Studies

CardFellow’s Rate Guard Protects The Paw Sitter from Price Increase

The Acquisition Leigh first heard of the acquisition during the summer, the busiest time for her pet services business, when she received a postcard with instructions on logging in to a new site for statements. Not having time to worry about it right then, she set the postcard aside for months and hoped she’d be…

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Two years after choosing a credit card processor through CardFellow, Leigh Peterson received word that the processor she uses had been purchased by another company. What would that mean for her business? Would costs go up? Would customer service suffer?

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