Credit Card Processing

Is Stripe Chargeback Protection Worth It?

There are a few important considerations. Here are things to keep in mind about Stripe chargeback protection: The chargeback protection program costs 0.40% per transaction. That’s not exactly cheap. Not all chargebacks are eligible. In fact, quite a few types are ineligible. “Risky” transactions will require use of 3D Secure anti-fraud tools. 3D Secure already…

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In June 2019, Stripe announced a new chargeback protection program. For an additional fee, Stripe will cover the cost of some disputed transactions. That sounds good, but is it actually worth it?

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Credit Card Processing

Mastercard Dispute Resolution Initiative (MDRI)

Mastercard plans to phase in MDRI over a 2 year period that began in 2018 and will be fully completed in 2020. Specific dates and what will be involved in each phase of the rollout may change over time, and we’ll add details as Mastercard makes them available. Understanding disputes Mastercard Dispute Resolution Initiative Phase…

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In October 2018, Mastercard began a phased revamp to its chargeback process, calling it the Mastercard Dispute Resolution Initiative (MDRI).

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Credit Card Processing

Visa Claims Resolution Fees and Explanations

VCR may result in some new fees if you incur a chargeback. In late 2018 or early 2019, you may have seen a notice on your processing statement about upcoming VCR charges. For example, some businesses saw this explanation: Visa recently announced they are delaying the time-based dispute response and acceptance fees associated with Visa…

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Visa Claims Resolution (VCR) is a chargeback management system that Visa rolled out in 2018. It’s designed to streamline Visa’s chargeback process.

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Credit Card Processing

Best Credit Card Processors for Chargebacks

Good credit card processing companies will have multiple options for notifying you of a chargeback. Since you have a limited window to respond, it’s important to find out about a dispute as early as possible so you have time to collect and submit evidence. In this article, we’ll take a look at the role your…

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Chargebacks are a headache for businesses, and having the right processor on your side can help. But how do you know which is the right processor?

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Credit Card Processing

Discover and American Express Chargebacks

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit card…

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Discover and American Express both issue their own credit cards. When a cardholder initiates a chargeback on a Discover or Amex, the process works a little bit differently.

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Credit Card Processing

What Happens When You Get a Chargeback

When you disagree that a chargeback is warranted, you’ll need to fight that chargeback through your credit card processor. However, processors each have their own methods for notifying you of chargebacks and for requesting documentation to support your claim. In this article, we’ll go over what to expect when you receive a chargeback so that…

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Most businesses deal with a chargeback at some point. When a customer is not satisfied with a purchase, they dispute that purchase through their credit card issuer, asking for the money to be refunded.

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ecommerce, Security and PCI Compliance

Riskified Fraud and Chargeback Management

Riskified is a software-as-a-service company that offers chargeback prevention and fraud management for mid-market and enterprise level businesses, specifically online retailers. The company boasts clients such as Aldo, Skullcandy, Burlington Coat Factory, Mattel, Swarovski, Prada, and more. With fraudsters increasingly turning to the internet as a result of increased in-person security due to chip cards,…

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Credit card processing companies offer basic anti-fraud tools and chargeback management, but dedicated solutions can provide greater protection for online sellers. Enter Riskified.

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Credit Card Processing

Things to Consider When Choosing a Chargeback Management Company

If you are faced with this conundrum, there are several things you’ll want to consider. The 6 main areas to think about are: Do you need professional help? What will a chargback management company do? What kind of results can you expect? How will chargeback management software integrate with your current platforms? What is and isn’t…

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As ecommerce evolves and new threats emerge, one conversation in particular has started to dominate payment processing discussions: should a business outsource chargeback management responsibilities or manage issues in-house?

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