From a business' perspective, however, chargebacks can often be a costly hassle. The burden of proof to show that a customer has been rightfully charged falls on you, and when consumers successfully dispute charges, you lose both the product sold and the revenue from that sale. Even when a dispute is unsuccessful, the acquiring bank will with...

There are a few important considerations. Here are things to keep in mind about Stripe chargeback protection: The chargeback protection program costs 0.40% per transaction. That’s not exactly cheap. Not all chargebacks are eligible. In fact, quite a few types are ineligible. “Risky” transactions will require use of 3D Secure anti-fraud t...

Mastercard planned to phase in MDRI over a 2 year period that began in 2018 and was completed in 2020. Now that we're several years past 2020, we have more information on what the changes entail and what it means for your business. Keep in mind that more changes are likely in the future, and we'll continue to update this article to capture changes....

The system has some pros and cons, and VCR may result in some new fees if you incur a chargeback. Back in late 2018 or early 2019, you may have seen a notice on your processing statement about upcoming VCR charges. For example, some businesses saw this explanation: Visa recently announced they are delaying the time-based dispute response and ...

Good credit card processing companies will have multiple options for notifying you of a chargeback. Since you have a limited window to respond, it’s important to find out about a dispute as early as possible so you have time to collect and submit evidence. In this article, we’ll take a look at the role your processor plays and how to choose the ...

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit c...

Customers dispute transactions for many different reasons. When you disagree that a chargeback is warranted, you’ll need to fight that chargeback through your credit card processor. However, processors each have their own methods for notifying you of chargebacks and for requesting documentation to support your claim. In this article, we’ll go ov...

Riskified is a software-as-a-service company that offers chargeback prevention and fraud management for mid-market and enterprise level businesses, specifically online retailers. The company boasts clients such as Aldo, Skullcandy, Burlington Coat Factory, Mattel, Swarovski, Prada, and more. With fraudsters increasingly turning to the internet a...

If you are faced with this conundrum, there are several things you’ll want to consider. The 6 main areas to think about are: Do you need professional help? What will a chargback management company do? What kind of results can you expect? How will chargeback management software integrate with your current platforms? What is and isn't incl...

A cardholder's issuing bank sends a retrieval request to the processing bank. Then the processing bank sends the request to the business. At this point a processor will assess a retrieval fee. A retrieval request does not involve the refund or reversal of a transaction. A reversal is only initiated if a chargeback occurs. Since retrieval fees ar...