Bluefin Payment Systems Review

Very unprofessional to hold the funds without warning or communication. I am filing a complaint with BBB and FTC. I will see if I have to take any further actions against Bluefin's unlawful actions.

Worse company ever! I've only had them a few months and will be changing. They charge people double and triple charges, then their rude customer service reps are no help in getting the money back. I've had more problems in a few months than I had in 26 years with my prior processor. I've asked to have a supervisor call me several times and it never happened.

I used Bluefin as it's a merchant service that's contracted through my electronic online system. The few months I used them has been nothing but headaches, constantly checking my bank accounts as they have complicated system of payment that often causes excessive mischarge and it's very difficult to trace. There are much better and transparent merchant services elsewhere.

After posting my review the VP of operations reached out to me. She apologized for my inconvenience. Said she reviewed my file and because of it she was implementing new training. She refunded all my fees back including my overdraft. All monies were returned to my account as of today. Overall, she did take the time to listen to me and help me out. I do believe they will be making changes.

Awful company. Their customer service reps are not trained properly. They don't know what they are doing. I cancelled and closed my account the end of November and paperwork was never completed thoroughly. January comes around and they continue to deduct fees out of my bank account. That causes my account to become overdrawn and they refuse to accept responsibility or refund me bank service charges. Funds deducted from my account on January 4th - I won't see funds replaced in my account until the 20th!! Horrible service!! Horrible company!!

Bluefin stated that they did not have signed paperwork to close account. I did not even have a programmed terminal 6 months after signup. Be aware if you ever want to close your account. It is a nightmare!

Bluefin stated that they did not have signed paperwork to close account that was sent in May 2016. I have a signed form and proof of faxing with confirmation and spoke with a representative confirming it. Account has finally been closed in mid September 2016 with no compensation. Be aware if you ever want to close your account. It is a nightmare!

Watch your bank accounts, they add in fees and it's very difficult to trace where they come from. They accumulated over $600.00 fees from my company on top of what was expected. Also, they will charge an "unverified company" fee of you don't complete a questionnaire that we never received. Stay away from Bluefin Payment Processing.

Bluefin Payment Systems is a larger ISO with a focus on innovation and proprietary systems, especially in the eCommerce space. Like any processor, Bluefin prices its offerings on a per-case basis. What your business will pay to use Bluefin’s service depends on how much (or how little) you know about the true nature of credit card processing fees. Do your homework.