Bluefin prides itself on going above and beyond PCI compliance. The company’s payment processing service boasts the latest in security technology and maintains that keeping up with the latest trends and advancements is of utmost importance.
PayConex Platform: This option aims to be an all-encompassing package for payment processing and security. The intention is to be multifunctional and beneficial to a range of clients, from standard retailers to Independent Software Vendors (ISVs) and every service in between.
Payment processing features:
Bluefin partners with various POS software companies and other business services as either an exclusive or preferred payment processor. In cases where Bluefin is the exclusive provider, you will need a merchant account with Bluefin in order to the use POS software. If Bluefin is a preferred partner, you may be able to choose another payment processor and still use the POS system/software. Examples of services that have partnered with Bluefin include Medtask, Applied Systems, SalonTarget POS, and others.
All of Bluefin’s equipment will be PCI Compliant and feature EMV chip card compatibility. Bluefin services work with a range of equipment, including existing PCs for virtual terminals and hosted payment pages, and Apple and Android devices such as smartphones and tablets for mobile processing.
Bluefin says it can integrate your business’s current software and interface with the PayConex Platform. They have APIs and SDKs to accomplish this, meaning they have tools for building programs that can help make that happen. They also have a Sandbox Environment, a safe space to test out the software, before putting it into use.
Bluefin also offers the PayConex for Salesforce. This is an app designed to integrate with the PayConex Platform. It is called a “native app” because it was developed specifically for the PayConex Platform for people who use Salesforce.
Bluefin Payment Systems is PCI DSS Level 1 compliant, and makes use of tokenization, point-to-point encryption, and transparent redirect for security.
What that means for you:
Interested in learning about rates and contracts? Unfortunately, you won’t find them on their website. Rates and contracts can fluctuate depending on the client. Not to worry though, you can get a fully disclosed quote from Bluefin right through this profile. The quote will be specific to your business, not a general chart of fees. There’s no cost and no obligation to view pricing, and we never sell or share your contact information.
Learn more about our service on our website or try it now.
During the COVID-19 pandemic, Bluefin closed its physical offices in Tulsa, Chicago, and New York. It's remaining offices are located in Atlanta, Georgia Waterford, Ireland. However, Bluefin still has online profiles referencing its now closed offices.
Bluefin Payment Systems has 3 profiles with the Better Business Bureau for 3 of its 5 locations. Bluefin Payment Systems’ New York location has been accredited with the Better Business Bureau since 2008 and currently has an A+ rating. Bluefin Payment Systems has only had 1 complaint closed with the BBB in the past 3 years, with 0 in the past 12 months. The sole complaint is in the ”Billing/Collections Issues” category. The complaint alleged that the client cancelled their account in 2010 but received a bill from them in 2014. The issue was resolved soon after it was reported in 2015.
The now closed Tulsa location does not currently have accreditation with the BBB, but does have a profile with an A+ rating. Bluefin Tulsa has only had 1 complaint closed with the BBB in the past 3 years, with 0 in the past 12 months. The sole complaint is in the ”Billing/Collection Issues” category but the details have not been made available. The complaint is listed as answered with assistance from the BBB, but the consumer either did not accept the response or was unsatisfied.
As for Bluefin’s headquarters location in Atlanta, it is accredited with the BBB and has an A+ rating despite having a single customer review of just one star from February of 2021.
So far there are no complaints on Ripoff Report which is a little surprising since they have had media recognition. In March of 2014, Bluefin was featured in Forbes magazine, and was portrayed as a leader in secure payment technology. This indicates that most people have been at least satisfied with the company’s service.
In February 2016, Bluefin Payment Systems announced a settlement with the Federal Trade Commission (FTC) in connection with a telemarketing scheme. The FTC alleged that Bluefin ignored red flags when providing processing for certain clients. Bluefin will pay up to $2.6 million as part of the settlement, and is prohibited from providing processing services to certain types of businesses in the future.
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Posted by Slava L on Apr 15, 2022
In the middle of payment the system had a glitch/freeze and the customer ended up making duplicate payment. Once noticed a refund was issued to customer; however, Elavon and Bluefin still charged my company processing fees for both, even though the error was on their side. I contacted Elavon (Case#15874024) and requested refund for the charges that were for duplication. Request was denied. Terminated accountView Processor's Feedback
Posted by Emily Jiang on Jan 22, 2022
Called 3 times to request a rate review as I felt I was paying too high a fee. Took them 1 month to get back to me. Spoke for 1 hour with the customer service representative who was professional but could not explain many of the fees to me as they are not transparent. About 40% of the fees could not be explained. I was told my fee was 1.69% due to the hidden fees or double charges, it is closer to 3.7%. It feels like I am being misled to get a lower rate than I actually am.
Posted by Rivka on Aug 05, 2021
As part of my dance studio management software, I was basically forced to use Bluefin. I absolutely hated it! Their fees are ridiculous, and their compliance requirements and scans are only for businesses with a proper IT team - not for a small business like mine. Also, there were no notifications when a card was declined, and if I hadn't signed in and reviewed all the transactions myself, I would never have known that the cards were declined. Horrible company and difficult to navigate!View Processor's Feedback
Posted by S Guthrie on Apr 12, 2021
Have enjoyed using bluefin. It is simple to use and setup. The rates are good compared to others.View Processor's Feedback
Posted by Mary Tseng on Mar 30, 2021
We use Bluefin as part of our payment system and service has been great, we haven't had any issues with communication, payments, or billing. Would recommend Bluefin because they streamline and make things easy. The only thing is the fees are complicated with 10+ rates for Visa cards alone, so you have to kind of keep track of that.View Processor's Feedback
Posted by Angie Bisong on Mar 24, 2021
Bluefin is a great company. They have been extremely helpful with the training on how to use their services. I definitely recommend other businesses to use Bluefin.View Processor's Feedback
Posted by Fisha on Sep 12, 2020
I've only been with Bluefin for 2 months and it has been a nightmare from the beginning. My representative was totally incompetent. They miscalculated my fees and misspelled my business name and never corrected it despite numerous calls and attempts on my part. I get different information every time I speak to customer service. They have lots of hidden fees and everyone you ask says something different. Beware of Bluefin!View Processor's Feedback
Posted by Mary Damato on Jun 12, 2020
Left Bluefin for their unreasonably high fees. A month after cancelling, received ANOTHER bill for additional fees. Apparently, they require a form to cancel; however, the person that I spoke with when cancelling never informed me that they needed a signature. Beyond frustrated - would not recommend.View Processor's Feedback
Posted by Elmira on Jun 03, 2020
Very unprofessional to hold the funds without warning or communication. I am filing a complaint with BBB and FTC. I will see if I have to take any further actions against Bluefin's unlawful actions.View Processor's Feedback
Posted by DANIELLE PLACANICO on Jan 22, 2020
Worse company ever! I've only had them a few months and will be changing. They charge people double and triple charges, then their rude customer service reps are no help in getting the money back. I've had more problems in a few months than I had in 26 years with my prior processor. I've asked to have a supervisor call me several times and it never happened.