Cayan Review

Worst company ever. They steal from you, period. I returned all my equipment, as soon as I received the label, and without telling me they just deducted another $300 from my account. They are still deducting the monthly fees, even though my business is closed and all their equipment returned. Avoid at all cost.

Terrible. We've been with Cayan/TSYS for about 11 years. They stopped sending us statements when they got bought by Global Processing, and started charging us non-reporting of PCI compliance fees of $125 per month. Note that PCI is the regulator, not Cayan. PCI does not charge monthly fees, so Cayan just made this up on their own and keep the money. I have 3 years of BS fees that were hidden with processing fees. $4,500 stolen by Cayan.

Do not use this company! It stole thousands of dollars from us. We have multiple companies [accounts] that was [were] suppose to canceled back in June 2018. Avatas has merged with Cayan. Just like other reviews, no response from this company! I will be contacting a lawyer and reporting to the BBB.

Do not use this credit card processor. They charged me $3,800 in fees without any prior approval. I have contacted them more than 8 times and filed a complaint with the BBB and they have given no response. You can not trust this company.

If you process larger amounts ($30k and up) they will hold you money for weeks. They required that I talk with my client and I had to send them sales paperwork, and then after 14 days they released the money. Do not use this company.

Cayan/TSYS/Global payments has charged us early 50% of our sales over the past year. During 2020 while not able to operate due to COVID they continued to charge made up and excessive fees including "infrastructure upgrade fee", monthly fees, annual fees, PCI fees, and about 15 other types of fees on a billing statement. Most of which were never agreed to.

This company is full of hidden fees and dishonest practices. Go with a company!

Do not use this service. They are crooks! I was told my office could delay everything until we were ready to go live with one of their partners. The salesman lied to me on the phone....turns out they will not release the recording of the conversation I had with this salesperson.

Cayan is a s*** company. I was with them for a year and I couldn't get away from them fast enough. They very easily take money from your account erroneously, and then you have to jump through hoops to get it back and wait forever, and I really mean forever, to issue a simple refund. Even when they admit they made a mistake, it will take them several months to refund you. Do not give them your banking information, you will regret it. There are many other companies out there that can do as good of a job for a similar cost, and have much better customer service. Run do not walk away from them. I endured a miserable experience using this company.

Cayan is a terrible credit card processor. Avoid them at all costs. They will continue charging monthly fees long after you close your account. They will promise refunds of unauthorized fees - in writing - and then they never arrive even after 3 follow up calls. If you want to leave your credit card processing up to a group of corporate thieves then choose Cayan and you will probably find you are being charged all kinds of extra, hidden fees. BONUS - if you use them for Amex CC processing you can expect your payouts to take 2-3 business days longer than every other major credit card processing company.