Evo Payments Review

EVO could not process a large payment to a vendor because it "looked suspicious". They required a series of supporting phone calls and documents, which we supplied. We were told that our response was sufficient for approval, but then they didn't approve it after all. They were glad to hold the money for a week, though. I suggested to the vendor that they cancel EVO and call Square Register. They are definitely dropping EVO.

Evo Payments International is not a reputable company based on my experience. My husband closed his practice February 2016, and I called to inquire where to send their merchant machine. I kept the original box it arrived in so that when I returned it, the machine would be returned safely. When I called to get the address of where to send it, they said that it was old technology so I didn't have to send it. That was my first mistake. They requested a letter, which I faxed in April 2016; however, I didn't keep a copy of the confirmation that the fax went through. That was my second mistake. Every month they kept charging us, to the tune of over $600.00 - I finally had to close out our business account just to stop them charging us. I do have a copy of the letter that I emailed them, which was confirmed by the customer support person, Katie Prendergast. However, I never heard back from them and from other complaints I've read online, I do not expect to ever get reimbursed.

Evo Payments International is a very large ISO that resells its services through multiple channels including in-house, independent sales organizations (ISO), independent sales agents (ISA), and financial institutions. Your experience and opinion of Evo will depend largely on the sales channel you use to obtain its service. For all other channels than in-house sales, it's the sales channel that will play the largest role in your pricing and terms, no Evo itself.