Processor Directory > Fiserv
Fiserv Review
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.5/5
Unlike general web reviews, verified reviews are posted by businesses that have chosen the processor's quote through CardFellow's marketplace, and CardFellow has confirmed with the processor that the business is using its service. Businesses can update verified reviews at any time to ensure the review accurately reflects the processor's performance over time.
From Jimmy, on Aug 18, 2022
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5
Fees went up after 2 years. Customer service is outsourced and does not provide good help. I attempted to change my payment processing from dial-up to internet but spent 3 hours with phone support and was unsuccessful. Our transaction time from swiping to processing the transaction into a receipt takes 3 minutes. They wanted to charge us to get our statements mailed. I'm not sure if this is standard practice or not. I've been recommended to switch to a more competitive processor.
From Nathan, on Jan 16, 2018
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.7/5
During the holidays trying to stay in touch was much easier than I had planned. We are nearing completion of the application process. Rates are normal, nothing spectacular. We have not begun to use the service yet, but so far the process has been simple.
From rick, on Apr 05, 2017
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4/5
From David, on Feb 28, 2017
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From Jeremy, on Oct 06, 2016
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From Barbara Warren, on May 25, 2016
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
I have been very pleased with First Data.
From Norman, on Mar 15, 2016
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3/5
From Cindy, on Dec 26, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3.3/5
Must use First Data gift cards only. High gift card processing & they were out of stock with 2 month wait to get cards.
From Frank, on Dec 21, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
From Karl Johnston, on Sep 04, 2015
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.7/5
So far so good! Oz has been very helpful!
