Processor Directory > Host Merchant Services
Host Merchant Services Review
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.1/5
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Posted by Christopher S on Jul 25, 2023
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1.5/5
Bait and Switch company so far in our experience. We are being told one thing, always with the promise of follow-ups, but so far no definitive resolution. Now they do not even answer emails or requests for updates. They are great at lip-service but so far not the actual account servicing or customer service.
Posted by Louis r on Jun 10, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
After being locked in with my previous processor, I did a lot of research and spoke with a lot of companies. I ended up deciding to go with Host Merchant Services. I'm happy that I did. It has been much better than before!
Posted by Sandra on Jun 07, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
I was referred to HMS by a good friend. They found hidden fees my other company was charging me! I get better pricing too. I like that they don't have a contract or a fee for closing the account. They also gave me a free card terminal. I recommend them to all of my friends.
Posted by Christian Tewis on Jun 07, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
I couldn’t be happier with host merchant services! They gave the best rates and the best service. They are always there! StyleMoxy are big fans! Thanks everyone at HMS!
Posted by Jennifer Eckis on Jun 06, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
4.8/5
I've been with HMS for a couple years now and have had nothing but good experiences. They gave me my cc machine and have good rates. Their customer service is really, really good. I would highly recommend them.
Posted by Julia Drexel on May 13, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
Host Merchant Services has been fantastic since I started working with them. They gave me a free chip card terminal that another company wanted to charge me $200 for. They also beat the rates that I was quoted from the other company, so I'm really happy with the pricing. I have called into their support line a couple of times, and always got my questions answered immediately without having to sit on hold. They have been really friendly and helpful so far.
Posted by Neil Campbell on May 10, 2018
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
Great rates, excellent point of sale. Highly recommended.
Posted by Donovan Obrien on Apr 05, 2018
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1.8/5
Host Merchant Services has got to be hands down the worst company I’ve dealt with since opening my business. I’ve been constantly told conflicting stories and my money has been held hostage by this company. Aside from their rates being great I wouldn’t recommend this company to anyone doing business. Use them with a high level of caution.
