InstaMed Review

Insta-med is a giant Nightmare. They cannot do anything, and their reps are insipid. Customers cannot pay on-line because they are blocked from Insta-med's site. The site is filled with incorrect patient information, which IM will not allow the patient to correct. I have lost enough patient's due to constant billing problems.

NEVER use InstaMed. They don't make it clear but they'll attempt to mail out prepaid cards for providers instead of payments. They're extremely uncoordinated and take forever for patients to get responses from. I've had multiple issues with them in a very short time period where they completely dropped the ball.

I have had to sign up to receive our patient payments through InstaMed, but they want a driver's license to process the request. I have fulfilled all their requirements, except the driver's license. This should not be a requirement to receive patient payments for insurance payments.

If you are a health care provider, InstaMed will manipulate your patients into paying their copays through InstaMed, instead of paying you directly. Then, InstaMed will charge you to receive the copays. InstaMed is a parasitic company that interferes while the patient/provider relationship and profits accordingly.

When you try to sign up online they prompt for fields that you are not provided - like eStatementID. Looked all over the statement and no eStatementID anywhere? Can't sign up without it? Effectively, can't pay online! What's the point of having the website for payments? Extremely frustrating since it's difficult to call during the week.