iTransact Review

This week iTransact changed the format (after my 16 years with them) of the transaction emails that they send me. These new ones are unsatisfactory for a variety of reasons: 1. They take up 2 full screen monitor pages instead of 1. 2. They do not allow me to hit "reply" to the customer, only to them. 3. They are currently not showing "voids" to me. I do not know if they go to my customers! 4. They originally were sending emails to my personal, not business, email address. 5. This creates a lot more work for me and possible confusion to my customers. They did not tell me what advantage it has for them. I told them I would prefer my previous system. Their reply was "We have changed our system and will not return to the previous one." I told them I may be changing my processor because of this. Their supervisor was not helpful.