Merchant Bankcard Review

I had to switch processors from these guys because I purchased a new POS system. Now, there are 2 charges showing up on my bank statement every single month from this company. One charge is $37 and the other is $74.99. They flat out denied the larger charge and told me I needed to send them paperwork to stop the processing (which I had already done). I finally had my bank put a stop payment on them, filed the paperwork with them again and am hoping that works. Shady, shady, shady.

BEWARE OF MERCHANT BANK and their subsidiary Cardconnect. Their payment gateway was hacked 210000 times in a few hours and they passed on the cost to me. They took over $10000 from my bank account via ACH transfer with no notice and are not being helpful explaining things or returning my money. I used them for a few years prior with relatively little problem. This fraudulent event is over the top. Find someone else to help you.

Merchant Bankcard's business practices are questionable. I made it crystal clear to the rep who first contacted me that I do very few transactions because my business is just something I do on the side and paying monthly fees would not make any sense. He assured me there were no monthly fees. HE LIED! Not only do they charge a $17 a month fee but there is also a random $45.80 fee they periodically throw in there. After the first $17 charge is when the problems started. I contacted Merchant Bankcard and demanded a refund and my account to be cancelled immediately. Gavi Smith then said he would cancel the account and I needed to send the device back to them (on my own dime). 2-3 weeks after this conversation I had a random charge on my account for $45.80! I was absolutely livid at this point. I sent a few emails and got no response. A few more weeks went buy and I received a statement in the mail telling me another charge for $17 is coming out on 6-16-16!!! Gavi never cancelled my account. I then called and left multiple messages cause I couldn't get anybody on the phone (these people are difficult to contact). I also sent more emails and wrote a Google review. Gavi Smith finally emails me and asks for a good time to speak (ASAP!) I guess their philosophy is "don't call us, we'll call you." I call Gavi and he finally answers. I explained all over again how upset I was with the lies and constant charges even though I NEVER used the device or their service. Gavi was helpful, though, and understanding. He had my money refunded within 2 days. Why did it have to get to this point though?! I really hope Merchant Bankcard looks closely at this entire situation from the shady rep to my account not getting cancelled and also the difficulty to access a person via phone. In closing, I of course DO NOT recommend them. They do however have relatively low fees when compared with other services albeit it's not clear when or why you will be charged. In my case It was a very bad sales rep that lied to me right off the bat. And while Gavi was able to refund my money, during our first call he said that he had to check to see if I was eligible even though it was established that I had only had service for a month and they have a "90 day risk free guarantee". I think they are confused about what that actually means.

Our company has had a fantastic experience working with Merchant Bankcard.