The company offers this introduction video:
Merchant Cooperative provides credit card processing for industries ranging from retail and restaurants to ecommerce. The company can set you up with traditional full-featured point-of-sale systems, countertop terminals, virtual terminals for accepting payments over the phone, or mobile swipers for businesses that regularly take payments at clients’ homes or on the go.
You’ll be able to take credit and debit cards, checks, and EBT cards.
Merchant Cooperative offers processing services with POS systems, countertop machines, check scanners, debit PIN pads, and gateways for online/ecommerce purchases.
The Merchant Cooperative introduction video mentions equipment leasing and sales. Many of the negative reviews about the company reference expensive leases through third-party companies, so be sure to understand whether you’re purchasing equipment or if you’re leasing with a separate company and contract.
At CardFellow, we recommend that you not lease equipment, as it’s an expensive option that often includes a strict contract. Read more about leasing credit card machines.
Rates and fees vary based on a number of factors, including your industry, how you’ll accept cards, and more. You can request a fully disclosed quote by using CardFellow’s quote request tool. It’s free and there’s no obligation. If you don’t have a CardFellow account yet, you can create one in under 2 minutes and see quotes instantly. Sign up now!
Reviews for Merchant Cooperative are available in several places, including the company’s own website, Facebook, Google Reviews, and the Better Business Bureau.
On its website, Merchant Cooperative includes some customer testimonials. Reviewers praise the company for being understanding and for low processing rates.
The company has nine reviews on its Facebook page, totaling 3.1 stars out of 5. The four 1-star reviews complaint that Merchant Cooperative cost the business a lot of money, had pushy sales reps, and got businesses locked into unbreakable leasing contracts. The sole 4-star review and several of the 5-star reviews don’t provide text commentary, only giving a star rating. The two 5-star reviews that provide further information state that Merchant Cooperative has the lowest rates, a sleek and functional POS system, and great customer service and tech support.
Merchant Cooperative has a total of 34 reviews on Google Reviews, resulting in a cumulative 3-star review out of 5.
The 1-star reviews (just under half of the total reviews) complain about expensive pricing, being locked into equipment leases that the business didn’t know about, that sales reps misrepresent pricing and services, won’t answer the phone, and charge expensive cancellation fees. Several of the reviews accuse Merchant Cooperative of being liars or a scam.
The 2-star reviews mention that some reps are helpful but the company is not well-run overall and that it takes a long time to get equipment programmed correctly and there are additional fees that other processors didn’t charge.
The 4- and 5-star reviews praise Merchant Cooperative as a helpful and money-saving processing option. One reviewer mentions that he hasn’t had any issues with his machine and hasn’t seen his rates rise over time. Some reviewers praise the company’s low fees, knowledgeable staff, bilingual customer service, and professionalism.
Merchant Cooperative has been accredited with the Better Business Bureau since 2016 and has an A+ rating. The company doesn’t have any reviews, but there have been 14 complaints lodged with the BBB.
The complaints largely echo the negative reviews on Facebook and Google Reviews, claiming that Merchant Cooperative misrepresented its services, lied about cancellation fees and penalties, tricked businesses into a lease with a third party company, failed to deliver on promises like website creation, and goes back on verbal agreements. Merchant Cooperative responds to the complaints, but largely directs customers to leasing companies regarding the equipment questions and allegations of deception regarding equipment leases.
Have you used Merchant Cooperative? What did you think? Leave a review!
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Posted by CardFellow on Sep 08, 2017
Merchant Cooperative doesn't provide a lot of important information, like what equipment and gateways are available.