Merchant Focus Review

MerchantFocus processing company is a scam! The charge back department is obsolete, lazy and extremely incompetent. Even with proof of order delivery and confirmation you will still get screwed. If you are a small business beware. Don't ever use them. After 3 months of using them I have so much regret. If I could give them -5 star I would. The customer service is practically non-existent.

Don't ever use these con artists. Didn't even apply with them. Authorize.Net gave them all my financial information that I used to sign up with them. Without my permission Authorize.net gave all my private information. Then all of the sudden I saw charges coming out of my bank account for something I didn't even know what was going on, month after month for 3 months straight. I looked at the Transaction ID and it looked like Authroize.net was charging my account. Authorize.net is another bunch of con artists. So it turns out so called Merchant Focus approved me without even notifying us or sending us any information. I get an email from their risk department saying they were sending my account to collections because we didn't pay for the monthly charges. So after ramming my legal department down Merchant Focus' throat they backed off and closed the account because they'd be facing immediate legal action. They never said anything to us, never introduced us, no set up, no login into their system to process credit cards. Merchant Focus knew they didn't send anything out and new they were illegally charging my account for services we didn't even know or use. Advise you to use a personal checking account, because if you give these scumbags a business account, you have no way of disputing the charges, only with a personal checking account do you have that protection.

This business is a scam, don't ever use them. They take advantage of small business owners with no regard for proper customer service. They charged me month upon month for a service I wasn't even using. I had spoken once with a salesperson to see if I was eligible for their payment processing app, was told my business was under review, and then charged monthly without any warning. A good business would have called me to confirm my business was approved, reached out when they saw I wasn't using the service (yet still being charged), and provided a full refund when I finally realized who they were (the charges were labeled non-descriptively in my bank statements so I had no idea what it even was. Do not do business with these guys!!

MerchantFocus has been around a while, and we've watched them change over the years. The company has always been generally transparent with its offerings, and it has adapted to offer its clients new technology as it becomes available.