Mercury Payment Systems Review

How do I join the class action lawsuit??? They have been ripping me off for years and I finally had to close my bank account to get rid of them. They refused to close my account. I wouldn't say the extra fees are "hidden" but when I called to ask about them, they said if I would sign a 3-year contractthey would waive the yearly and semi-annual fees. I've had to call several times so they could explain exactly what my fees were. It's definitely not clear on the statement I received. What I started out with in regards to charges was reasonable...what I ended up with a few short years later was double what I started out with. Why? Stay away from this company. They are not ethical.

Hidden fees and termination costs are all true. I will never use, nor recommend, Mercury Payment, Global Payment, Vantiv Corp. or Comcash POS Systems to any merchant or professional person asking for my help. With terminology in reviews such as “rip off, worst company, loads of hidden fees, terrible company, don’t do business with Mercury Payment Systems, stay away from Mercury, crooked company, unethical, deceptive, unscrupulous” just to name a few. Now, a Class Action Suit? Wonderful. Bottom line? Don't do it.

I first used Mercury Payment Systems while employed as the restaurant manager who would "batch out" and run credit card reports at the end of each day. I did not have first hand knowledge of their billing fees or interest rates until I took over the lease of the restaurant. I notified Mercury of the change in ownership, set up new account for payments to be deposited to and received a "welcome" packet in the mail, with a follow up call within a couple of weeks. All seemed fine, and I kept things as they were because it seemed to be a fairly low rate, plus they were the company the previous owner had used, so it didn't involve a lot of changes to the POS system. My first concern was timeliness of the deposits; total deposits I expected to be in the business acct the next day often times were not. A phone call to question why it was taking so long resulted in agreeing to pay "a little extra" to ensure "next day deposit"...as long as I batched out the days credit card sales by 5 pm, the funds would be in my account on the next day (excluding weekends and holidays though, so credit card sales processed Fri Sat Sun & Mon holidays would sometimes not show up in the account til Tues and sometimes Wed!). Because of the significant amount of dollars being tied up over the weekend, I began using "Square" through my phone, as they processed daily. Customers didn't really like Square for various reasons, so I went back to Mercury, and just tried to discourage weekend credit card sales. There would be times I would call with specific questions about a transaction, (i.e. a refund or credit) and my account manager or customer service would satisfactorily answer or assist with the issue. Another concern I had with Mercury was that there appeared to be additional fees at times, or rate "adjustments," and it was necessary to carefully check statements and be aware of changes and ask questions. One such time calling resulted in finding out that Mercury was no longer processing the payments...a different company was doing so and "I would be getting notification in the mail." Overall, customer service and communication was good; (a representative would always take a call), but there always seemed to be fees and pricing that seemed to fluctuate fairly frequently. Having to pay more to ensure next day deposit availability also should have been made known from the beginning. Mercury's best attributes, in my opinion, would be the ability to resolve a very specific single item issue and their customer service. Drawbacks could be the unknown fees that can be incurred and timeliness of deposits. Three star rating.