Paya Review

Stay away from Paya. Paya updated their virtual terminal. Since the update, the virtual terminal has been non functional. Paya tech support said they were aware of the situation, and that the update had a conflict with the chrome browser. The virtual terminal does not work with any browsers. They told I would have to wait for tech support to resolve the issue. It has been 2 weeks and have not heard anything from Paya. I asked them how do I process a payment? The reply was "you can't."

Paya sent me a 1099(k), resulting in the IRS claiming under-reported income, as I also received 1099(k) forms from my actual customers. Attempting to remedy this issue with Paya was a two hour nightmare, and I finally called 'Virtual Terminal' support asking for a simple report for that tax year. Their response: $55 per hour fee, and 10-15 days.

Our practice switched all our recurring and automated patient card transactions to Sage Paya and we couldn’t be more thrilled with our experience. Sage Paya was extremely helpful in teaching us how to setup their system to work for us. I have never encountered such amazing and thorough customer service. They as a company go the extra 10 miles for us to make sure we get what we are looking for. Travis Padilla at Sage is top notch and he has earned a merchant for life.

Do not do business with this company. I used them for several years and decided to close my account after having several issues that I should never have had to deal with over charges, mostly PCI compliance charges even though my contract states I do not pay them. Four months later they are still taking money for my account. They continually say I never closed my account or that they did not receive some sort of paperwork when they certainly have. The reps are rude and will call you a liar when you inform them of the dates you communicated with them last, among other things. They do not answer the phone, you must always leave a message and have them return your call if you'rr lucky after 5-10 messages they will. They have ripped me off for well over $100 bucks so far. Be warned this company is as crooked as the day is long.

Absolutely atrocious service, endless hidden fees, and over priced processing percentages. I strongly recommend you avoid doing business with this company. Total trash CC processing company. Extremely happy since I switched to Heartland. Sage payment service wasn't great but the new "brand" Paya is awful.

Intolerably horrible customer service. Switching out ASAP. Had fraud hits against account and can't reach for 3 days??? What kind of modern company works like this???

I have cancelled by fax multiple times and spent countless hours on the phone. They conveniently never seem to receive my fax despite the fact I have transmission results. They change your rates and auto-renew without your authorization. DO NOT, I REPEAT DO NOT, USE THIS COMPANY! I hope someone opens a class action against them.

We cancelled via fax, have zero charges going through their processing and they still charge our bank for processing fees. They'll charge us again next month also, because this is within the 60 day cancellation. At no time did anyone tell us we will be charged the whole time we're waiting through their cancellation period. This is not fair. We are being charged to stop using their service. There should be a law against this.