Processor Directory > Payfirma
Payfirma Review
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
2.4/5
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Posted by Melissa Hernandez on May 05, 2020
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5
WATCH OUT! Payfirma is not trustworthy. I was in a 2.75% fixed flat rate contract, but they increased my rate up to 3.25%. They also charged a long list of other fees that were NOT included in our contract. Instead of refunding us, they recommended signing a new "rate reduction" contract to save money. But, once we began our new contract, they only charged us MORE! According to our calculations, they have overcharged us over $5800.00, which is a lot for a small business like mine!
Posted by Angie on Mar 11, 2020
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
5/5
Jerry Graham was our Sales Rep and was very prompt and informative with his responses. This helped us reach an informed decision more quickly to switch over the Payfirma. Rates are great! Fantastic customer service!
Posted by John on Jun 27, 2019
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5
This company should have its business practices looked at by the RCMP. It’s a wonder how they have stayed afloat.
Posted by CardFellow on Apr 19, 2018
SATISFACTION
RATES & FEES
CUSTOMER SERVICE
2.7/5
Payfirma offers plenty of services, but we're not a big fan of the 4 year standard contract.
