Processor Directory > PAYPROTEC

PAYPROTEC Review

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1.3/5

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Posted by Cindy on Jan 31, 2021

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

The amount batched for each day, never matches what is deposited into my bank account. It's always $30-$50 less. I have tried to get an explanation since 2019. The very eager sales rep hasn't been so eager to help me. More like, MIA. Very disappointed in my missing funds and no reasoning.

Posted by sergio on Dec 03, 2018

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

Is there a -0- Start rating? Should be. I was introduced to this company by an independent agent and I felt I was done a disservice. Terribly run system for merchant processing. Firstly, they took almost 2 months to "approve" me because I was a "consultant". I never had more than a day for approval from any other company. 2nd- their Virtual Terminal may be the worst terminal portal I've ever seen. Difficult to maneuver, data was either unavailable or incomplete most of the time and invoicing was unwieldy. Lastly, the held funds for about 4 months with out warning or a legitimate reason why. No notification or any communication. At this point I would rather not even take CC payments then have to deal with a company like this again. My advice is NOT use an independent agent or broker for merchant services but go through your payroll company like Paychex or even through your bank. You're going to pay through the nose for processing no matter how you slice it, but at least you can get better service or attention.

Posted by Jose on Jul 23, 2018

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

Horrible service with no clear communication and just gives the run around for over 2 months. They trick you into a contract and then it's over $2,300 to cancel.

Posted by Alex on Dec 18, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

They use outdated tech and force compliance fees on you that aren't even applicable to you. Their agents will say anything to get you to sign a contract with the fine print not available for reading while signing, then surprise, you have a 3 year contract or a $900 ETF. Transaction costs are 300% of industry standards.

Posted by Joel Doty on Sep 19, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
1/5

I have a major dispute with this company - I called and left a message, a representative called me back and told me that it is common business practice for the company to charge fees 4 years after an account has be inactive. This company is the worst possible company to use for credit card processing. You are better off giving merchandise away for free than dealing with this company. For the record, I would not give them 1 star if i could leave a review that way.

Dear customer, We totally apologize for your poor experience and would love to find a common ground to rectify your situation. There are several differences between "inactive" & "closed" accounts in the processing space. Many merchants have inactive accounts for a season of the year only to be turned on for those times that are needed (i.e. Holidays). Closed accounts are just that, closed. These accounts cannot accrue any fees nor can they be shut off and turned on without additional underwriting and risk management. Feel free to reach out to Brian in our customer service group here at PayProTec: 800-360-2591 Best wishes, PayProTec

Posted by CardFellow on Mar 29, 2016

SATISFACTION
RATES & FEES
CUSTOMER SERVICE
3/5

PayProTech (Payment Processing Technologies) is an ISO with a focus on its Saltsha POS system that allows retail and dining business to see customer and transnational to better recognize business flow and marketing opportunities.

Thank you for this review. We take great pride in responding quickly to clients, potential clients, and the general web public. -PayProTec
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