Simpay Review

Unprofessional in handling accounts. They have hidden fees and you get charged for things you never signed for. I will never give my business to this bunch of crooks.

They failed to file/report our taxes on multiple occasions in a timely manner. We currently have assessed late filing penalties & interest charges for which SIMPAY has refused to compensate us for even when their client services agreement says they will pay for fines & interest arising from their errors. We have it in writing from the PA Department of Labor that the taxes were not paid and the penalties assessed to us are valid.

Please stay away from this company. I had 2 transactions where the customer used 2 gift cards to process the payments. It has been 3 days now that they put a hold on the payments. They are worried that the gift cards might be fraud related which I completely understand. But my customer has said they purchased it with cash so there shouldn’t be any problems. Now they are requesting personal info from my customers' transactions which I think is completely irrelevant. I can understand if it was a charge back and they‘re requesting the info which would be fine, but here there’s nothing wrong with the transactions. Only problem they’re claiming is because it’s a large transaction. Makes no sense to me. I’ve had other merchant services before and never had this many problems. Matter of fact I never had any problem until recently, when I did business with Simpay. Please stay away from this company. They have no idea how to run their business and customer service is horrible!

Please stay away from this merchant service provider. Bad customer services and hidden contract. I didn't sign any contract with them but when I cancel the service they said I have 5 year contract. They charged me $2,000 to cancel a contract that I didn't even know about. They also charge $300 for not having chip card reader. Stay away from Simpay at all cost.